I am going to throw in my 2 cents. I have sailed on the , Volendam 3x, Veendam, Statendam and Amsterdam once.
Decor wise the Amsterdam is a beautiful ship and on the top of my list for decor. Most everything else about this ship is on the bottom of the list. I sailed on her last Dec.
Service was not up to par. The bartenders were great, but the dining room staff was not what I expected. Service was slow. Wrong entrees were served to us. The busboy hard to find. We had to keep asking for ice tea and coffee.
I have to agree with Chuck on the food. Food left a lot to be desired. The Amsterdam is on the bottom of this for this. One example, I love cream soups but the soups on this ship tasted like paste. After a couple of tries, I finally gave up and ordered salad instead. I have had the same soups on other ships and they were delicious. Perhaps they had a new soup chef and he had a heavy hand with corn starch. I have had much better food on other ships and my last cruise this past Oct on the Statendam, exceeded my expectations.
The concierge was a ding bat. I asked about stores being open on Sunday in Curacao and was told they ALL open until noon. WRONG. Only a HANDFUL were open until noon, a far cry from ALL. Durning my conversation with her about this, I even asked if just SOME opened etc. She assured me they ALL would be open, at least 95% anyway. I know the ship does not control this, but I would have made different plans if I had known up front that only a handful opened. I think the word "Concierge" is misused since these people work at the front desk and are rotated in and out. They are NOT concierges.
There were more screw ups that I am not going to get into. We still had a very nice cruise but this ship was a disappointment. Being a flagship I thought the same thing, maybe a step above, but found things just the opposite.
At the top of my list is the Statendam. Food, and service was excellent. Just like the Hal I remembered. I do agree that things have slipped but my cruise on the Statendam was very much like my first Hal cruise on the Ryndam