Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Holland America
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old April 8th, 2004, 04:51 AM
Member
Passenger
 
Join Date: May 2003
Posts: 40
Send a message via AIM to RICKinFL Send a message via MSN to RICKinFL
Default New Tipping Policy

I just received this info in a e-mail....I think this will put an end to the confusion in the tipping policy for Holland Line....
We have just received notice of a change in this tipping policy. Here's the announcement Holland America is sending to folks booked on upcoming cruises:

"Exceptional service is part of the Holland America cruise experience. Because you are our guest, it is our goal to make sure you receive the finest service possible. And we have made it easy for you to reward excellent service onboard.

A gratuity of $10 per guest per day for dining and stateroom services will be automatically added to your shipboard account on a daily basis. We are confident that you will find the service onboard exemplary and, should you wish to make adjustments, you may do so at the end of the cruise by contacting the front desk. A 15% service charge will be automatically added to your bar charges and dining room wine account."

The new gratuity policy will be effective with the following sailings:

Amsterdam: May 9, 2004
Maasdam: May, 9, 2004
Noordam: April 29, 2004
Oosterdam: May 15, 2004
Prinsendam: May 7, 2004
Rotterdam: May 5, 2004
Ryndam: May 7, 2004
Statendam: May 9, 2004
Veendam: May 16, 2004
Volendam: May 5, 2004
Westerdam: April 25, 2004
Zaandam: May 12, 2004
Zuiderdam: May 1, 2004


The change in policy brings Holland America in line with the tipping policies of several other lines, including its biggest direct competitors, Princess Cruises and Celebrity Cruises. (Princess adds an identical $10 per guest per day automatically, while Celebrity recommends $10.25 per guest per day and provides envelopes for delivery to the staff.)
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old April 8th, 2004, 07:28 AM
Sea Trekker's Avatar
Senior Member
Admiral
 
Join Date: Mar 2004
Posts: 1,937
Send a message via AIM to Sea Trekker
Default Re: New Tipping Policy

I agree with the new tipping policy.
Before they said no tipping required. A lot ot hte crew were geting nothing. now they have a better pay for their hard work. We always tip according to the nice service, and more if it was extra special. Now that the tip will be on our total bill, we don't have to 'buget money' for the tips towards the end of the cruise
I like it, at first I didn't.
Reply With Quote
  #3 (permalink)  
Old April 8th, 2004, 11:29 AM
Senior Member
First Mate
 
Join Date: Oct 2002
Posts: 388
Default Re: New Tipping Policy

I'm coming around to this thinking but $10.00 pppd is not all that much for anyone when it's all divided up.

Considering the wonderful cabin stewards, waiters and assistants in dining room, lounges etc. we enjoyed over the years, we'll continue to personally 'thank' 'our staff'.

However, we do want to be sure that 'personal thanks' does not have to be split in any way. Does anyone have info. on that?

__________________
Luvcruising
Reply With Quote
  #4 (permalink)  
Old April 9th, 2004, 10:17 AM
j redgate
Guest
 
Posts: n/a
Default Re: New Tipping Policy

I completely disagree!
One of the things we are fondest about HAL is the 'tipping not required' policy. Other lines pressure or guilt you into tipping by their guidelines. That's like saying if you do not wear a size 6 please don't come to the pool. If you don't have a tux please eat at the Lido. If you can't dance well stay out of the disco.
Who is paying here? If they have lowered their rates (again) to where they cannot pay a fair and competitve wage is that my fault as a guest?
Who is on duty here? The staff or the guest? I'll look like a ugly cheapskake if I go repeal the auto-tip. They count on that. Now HAL, rather than pamper me wants to embaress me. Sour.
I hope this is a rumor.
BTW-We have always tipped generously where tips are earned not expected.
Juliet Redgate
DMize61039@aol.com
Reply With Quote
  #5 (permalink)  
Old April 9th, 2004, 10:27 AM
Big Apple
Guest
 
Posts: n/a
Default Re: Re: New Tipping Policy

Juliet,I totally disagree with your post on tipping.First of all those who do not tip are the largest complainers and want the most service.I can not tell you how many cruises I have been on to include H olland where the staff has done their best to plase and no reward for their efforts .Would like you on your next cruise hsve a conversation with some of thes people and tell me if you would ever think of working for this remuneration and nomatter what conntry you have come from.At least this policy will make those who do not tip go down and have them remove from the ending bill.Am sure many will do this however some will benefit from this new policy.
Reply With Quote
  #6 (permalink)  
Old April 9th, 2004, 07:50 PM
Senior Member
First Mate
 
Join Date: Sep 2000
Posts: 412
Default Re: Re: Re: New Tipping Policy

While Juliets post has some merits I am with you Big Apple overall - it'll be more positive than negative. U can go and have it removed - nothing stopping u but those u like it can just forget about it and the staff will see more tips that way. Happy cruisin' all!
Reply With Quote
  #7 (permalink)  
Old April 9th, 2004, 07:56 PM
Senior Member
First Mate
 
Join Date: Oct 2002
Posts: 388
Default Re: New Tipping Policy

My post may have been misunderstood - we will gladly pay the $10.00 pppd charge and if warranted, will 'tip' an additional amount to our deserving waitstaff - it will be handed to them personally.

Many people it seems have quite deliberately chosen to read 'tipping not required' as their excuse for being cheapskates. Only once have we cruised on a line where envelopes, with instructions, were handed out. We ignored the instructions and tipped as we saw fit. We returned the envelopes and instructions with a note to the Office advising that as 'tips' were at our discretion, our waitstaff had been taken care of in that manner.

"j Redgate" I completely agree - TIPS are to be earned, not expected.

Anyone removing the gratuity from their shipboard account with the intention of skipping off without tipping deserves to feel guilt and embarrassment.

__________________
Luvcruising
Reply With Quote
  #8 (permalink)  
Old April 9th, 2004, 10:47 PM
Thoth
Guest
 
Posts: n/a
Default Re: New Tipping Policy

i liked the tipping policy the way it was. If I got good service then I tipped accordingly. It's the same way when I dine out back at home. There is NOTHING CONFUSING about that. Good waiter=tip poor service=don't tip
Reply With Quote
  #9 (permalink)  
Old April 10th, 2004, 07:42 PM
Lh Lh is offline
Member
Passenger
 
Join Date: Apr 2002
Posts: 91
Default Re: New Tipping Policy

From what I understand, if you dont want the charges on your bill, just go to the front desk and tell them you do not want to participate in tipping this way. They will take it off you bill if you want them to.
Reply With Quote
  #10 (permalink)  
Old April 11th, 2004, 03:58 PM
Junior Member
Passenger
 
Join Date: Apr 2004
Posts: 18
Default Re: New Tipping Policy

I do think I would much prefer to give tips as appropriate and not have to reverse any by going to the purser's office. In my case, I don't drink and have never used the services of the wine steward, so I see no reason why he should be given a portion of the set tip of $10 per day when I don't use his services. I usually tip the maitre'd, waiter, asst. waiter and cabin attendant and then individually for room service, pool drink person, etc. Don't know which way is better. Guess will decide once I'm on the ship.

Is anyone else a non-drinker and feel the wine steward should not be tipped if his or her services are not utilized?
Reply With Quote
  #11 (permalink)  
Old April 11th, 2004, 04:10 PM
Senior Member
Captain
 
Join Date: Sep 2000
Posts: 913
Default Re: New Tipping Policy

Wine steward will not be given any portion of the automatic tipping......A flat 15% will be added to all bar checks, including bottles of wine in the dining room.

So, lauderdale bob, if you never have any beverages from the bars and never order a bottle of wine, you won't be giving any of the bar department "one Lauderdale Cent". You don't drink; they get zip, zilch,nada from you.
Reply With Quote
  #12 (permalink)  
Old April 11th, 2004, 07:15 PM
Senior Member
First Mate
 
Join Date: Oct 2002
Posts: 388
Default Re: New Tipping Policy

Lauderdalebob - interesting that you tip the Maitre'd - he's seldom on our list because apart from being in evidence each night, he does nothing for us. Our waiter and his assistant are, to us, are the workers who earn the tip.

We really have very mixed feelings about the per day charge to be applied. We'll pay it but will continue to tip (perhaps scaled back) at our discretion.

__________________
Luvcruising
Reply With Quote
  #13 (permalink)  
Old April 11th, 2004, 11:32 PM
Senior Member
First Mate
 
Join Date: Sep 2000
Posts: 412
Default Re: New Tipping Policy

For what it is worth, if the service is, for lack of a better term, ' lacking' then do not tip further OR go and have the automatic charge taken off and tip where u do feel its warranted if anywhere. Those who are satisfied can leave it on their account and tip more as they wish. Problem solved right? Happy cruisin'!
Reply With Quote
  #14 (permalink)  
Old April 12th, 2004, 10:03 AM
Senior Member
Admiral
 
Join Date: Sep 2001
Posts: 1,273
Default Re: New Tipping Policy


Lauderdalebob:

The Maitre'd is an Officer and as such should not be tipped, nor should he accept a tip.
Reply With Quote
  #15 (permalink)  
Old April 12th, 2004, 03:17 PM
Junior Member
Passenger
 
Join Date: Apr 2004
Posts: 18
Default Re: Re: New Tipping Policy

On my cruise on the Sea Princess the Maitre'd was "putting on a big display" most nights making sure everyone knew who he was. At one point during the cruise he made a quick stop at our table to more or less make sure we knew who he was and ask how were things going. Then, of course, he did make his final-night round the tables, where he did get a tip from us. I was always under the understanding that the maitre'd did get tipped (although I didn't really understand why) but I'd read that he was more or less the so-called "ringmaster" of the dining room making sure everything ran smoothly.

Feed back anyone???? As I mentioned previously in this posting, I have tipped the cabin attendant, waiter and asst. waiter and maitre'd before, but not the wine steward since I don't drink and don't utilize his services. I do like giving the tips to them personally though, so I may reverse the charges and do it myself. Will have to think about it a bit.
Reply With Quote
  #16 (permalink)  
Old April 12th, 2004, 05:13 PM
Big Apple
Guest
 
Posts: n/a
Default Re: Re: Re: New Tipping Policy

My opinion is that no tip is necessary for maitre,d unless something is done special for your table like special desert such as bannanas flambe or a pasta dish etc.In the old days of sailing ,you would have something special each night. You will mant times note that ther is a head waiter and he would be the one doing from time to time based on how busy he is.Have noticed on Holland this comes into play many nites and may depend on where you are sittin or if someone has asked for a special desert and then a small tip is in order at the end of the cruise.
Reply With Quote
  #17 (permalink)  
Old April 12th, 2004, 11:31 PM
Member
Passenger
 
Join Date: Aug 2003
Location: Brooklyn - Dyker Heights-Bay Ridge - NYC By The VZ Bridge
Posts: 76
Default Re: New Tipping Policy

We have always tipped on an individual basis as we see who works and gives that 100% plus service.

Yes, the Asst Captain of a particular part of the Dining Room does come by and offer assistance each evening and possibly if you seated in the same area for lunch with special orders or requests, offers a look at the evening menu during lunchtime and intervenes with problems not easily solved by the waiter's besides his normal greeting.

Even when we were previously on the Cunard Line, we opt to decline the auto tipping that they started at that time.

Also, the waiters appreciate the time to personally thank you when they receive a personal handed tip. We ourselves appreciate the fact we know see their reaction of our acknownledging the reward of the service they gave us.

The only other time of tipping onboard would be, when escorted to your room on boarding the ship and the personnel carry or wheel your belongings to your room and you know now that you have truly started your vacation!

__________________
Loyal To Cruisin..................
HAL NOORDAM 10-14-06 (NYPST) SO CARIB CRUISE<BR>
Reply With Quote
  #18 (permalink)  
Old April 14th, 2004, 09:14 AM
John Brophy
Guest
 
Posts: n/a
Default Re: Re: New Tipping Policy

I completely agree that "in person" tipping is more appreciated by the recipient and by the tipper. Nothing beats a hand shake and a "well done" in person. I have mixed feelings about the new tipping policy and understand that some people would use a no tipping policy to "cheap out" but think the vast majority of experienced cruisers know and practice a generous, when earned, tipping policy. My wife and I have selected HA as our absolute favorite line and have been more than satisfied with the ships, food and especially service.
Reply With Quote
  #19 (permalink)  
Old April 27th, 2004, 04:36 PM
Member
Passenger
 
Join Date: Jun 2003
Posts: 45
Default New Tipping Policy

From the responses so far, the majority here, including myself, agree to tip well but at our own wills. Will HAL be pleased to do it if we ask the purser deck to give us the tipping envelopes and take out the $10/p/d auto-charge to our account the first day? The HAL instruction is to do this the last day but that usually is the worse day in there.



Post Edited (04-27-04 23:21)
__________________
(Louis)
Reply With Quote
  #20 (permalink)  
Old April 29th, 2004, 06:28 PM
Rene S.
Guest
 
Posts: n/a
Default Re: New Tipping Policy

Prior to our Zuiderdam cruise on April 17-24 we received official notification from that tips would be added to the ship account for our cruise. While on board we inquired at the Purser's office and were informed that tips would be added. We never gave the matter any further attention and did not review our ship account until we returned home. No tips had been added so, unfortunately, the staff received nothing from us when we believed tips were automatically added.
Reply With Quote
  #21 (permalink)  
Old April 29th, 2004, 06:47 PM
clo
Guest
 
Posts: n/a
Default Re: New Tipping Policy

Rene, That's just awful, isn't it? Here we've been haranguing on this board about whether we like it or not and then these people didn't even get the money. Incredible. I'd about decided to just leave it on our account (we're sailing 5/19) but now believe I won't. What a mess. Thanks for mentioning this.
Reply With Quote
  #22 (permalink)  
Old April 29th, 2004, 06:49 PM
Amy Smith
Guest
 
Posts: n/a
Default Re: New Tipping Policy

We are bringing our 5 year old on our next cruise. Is the automatice tip included for small children too? I would rather put her "tip" towards the staff that runs the children's program instead of the wait staff. Any thoughts on this?
Reply With Quote
  #23 (permalink)  
Old April 30th, 2004, 09:29 PM
Senior Member
First Mate
 
Join Date: Aug 2000
Posts: 359
Default Re: New Tipping Policy

Taking my first HAL cruise on the Ryndam on 5/3. On my past 6 cruises on Carnival, Celebrety and RCCL, I've always found my own way to my cabin with no problem, but I understand on HAL they escort you. Is a tip expected for what I consider to be unessesary service or can I just till them that I will find my own way? I believe in tipping for realistic service, but not for something that I don't want anyway. BTW, on all my previous cruises, the service has been so fantastic that I have almost always increased my tip over the recommended amount, especially for my cabin steward. I've never felt the need to decrease the amount.
Thanks
Reply With Quote
  #24 (permalink)  
Old May 2nd, 2004, 08:38 AM
Junior Member
Passenger
 
Join Date: Apr 2004
Posts: 11
Send a message via AIM to withitalso
Default Re: New Tipping Policy

I think we all need to get back to basics. "To Insure Pronpt Service"

Good service = Good tips
Bad service = Bad tips

I don't like being told what I am going to tip. That should be my decision and for good service I am more apt to over tip. That should be my decision not HAL.

It is so much nicer to personally hand the tip with a few words of thanks.

I for one am not embaressed to ask to have the tips removed from my statement.
Reply With Quote
  #25 (permalink)  
Old May 2nd, 2004, 04:49 PM
rieker
Guest
 
Posts: n/a
Default Re: New Tipping Policy

We were on Carnival Fascination last week and were told that the auto-tipping is now "across all lines" of Carnival (includes HAL).
My take on the policy is that there were too many who forgot to tip, didn't arrange for enough cash-on-hand to tip, or were too cheap to tip. Those folks work hard for their money, and probly make less than US minimum as a base rate. Tips, no doubt, raise their income to a level that allows them a 'life' and, in many cases, enables them to send money home.
For those concientious enough to track their tips and make sure they tip according to the service level....go for it! You are doing the right thing and should not worry about modifying or cancelling your auto-tip charges.
John Doe cruiser, on the other hand, can also do the right thing by leaving his auto-tip on his account and leave the ship with a good conscience.
Ain't it nice to have a choice?
Reply With Quote
  #26 (permalink)  
Old May 2nd, 2004, 06:20 PM
Senior Member
First Mate
 
Join Date: Sep 2000
Posts: 412
Default Re: Re: New Tipping Policy

Hi Chuck - just my humble understanding but I do not tip for being shown my room unless and this is the important part - something extra is done - they push a wheelchair, carry your bag, etc. The 'being' shown to your room' is included in the service the automatic tips cover or what u give to the staff yourself - there is a tip 'pool' by the way... U get the picture. Anyone else agree or?? Happy cruisin'!
Reply With Quote
  #27 (permalink)  
Old May 3rd, 2004, 12:12 PM
MikeC
Guest
 
Posts: n/a
Default Re: New Tipping Policy

My wife and I have always tipped and the new policy amounts are pretty close to what we would normally tip. Having it done automatically sounds ok to us but when I leave the tip envelope on the bed before the last night dinner, hand the envelopes to the waiter or busboy on the last night or put a tip on the tray of a bar server, I know that person is getting the money. Anyone know if HAL holds out anything or if the person I want it to go to is getting the full amount? Collection or bookkeeping fees???
Thanks, MikeC/Maasdam October 16th.
Reply With Quote
  #28 (permalink)  
Old May 5th, 2004, 06:30 AM
Junior Member
Beginner
 
Join Date: Apr 2004
Posts: 5
Default Re: New Tipping Policy

Seems there is too much concern for this. Does one forget why you are on the cruise in the first place.Many people save for a long time to go on a cruise.
It is whose vacation ? The crew's or you ? Enjoy the cruise and do what you feel is right.
Personally I am not very happy with the automatic 15% added to drinks.This should not be just added to the bill..If you go into a bar for a drink tipping is as one sees fit..

Me
Reply With Quote
  #29 (permalink)  
Old May 5th, 2004, 11:36 AM
Member
Passenger
 
Join Date: Aug 2003
Location: Brooklyn - Dyker Heights-Bay Ridge - NYC By The VZ Bridge
Posts: 76
Default Re: New Tipping Policy

Dear Mieczako,

I do believe in one's individual opinion.

But, for workers that do stand on their feet all day at different events or social gatherings on the ship and serving passengers their wishes of wine or selection of drink, they should be shown appreciation.

Should the company review their policies of tipping, most likely. But, when you are at the Captain's Party or Mariner's Gathering and several wine stewards service you, I'm not in a position to tip out of my pocket at that time.

Also, those dining room waiters and assistants, I'm on a cruise so not to prepare my food, carry those heavy trays of not one but possibly several tables at a time and then staff to clean those dishes. I look forward to their professional service to cater to me for 7-10-12 etc... days.

Yes, I am on vacation and the crew is working.

I prefer to tip dining room staff personally as well as the room steward towards the level of service received.

Each to own's opinion.

Happy Cruising,
Ed S.



Post Edited (05-05-04 11:41)
__________________
Loyal To Cruisin..................
HAL NOORDAM 10-14-06 (NYPST) SO CARIB CRUISE<BR>
Reply With Quote
  #30 (permalink)  
Old May 5th, 2004, 08:43 PM
Sandra Bean
Guest
 
Posts: n/a
Default Re: Re: New Tipping Policy

I agree - I'd rather tip those who directly deserve to be tipped. We also do not drink.
Reply With Quote
Reply

Bookmarks

Tags
hal, policy, tipping

Similar Threads
Thread Thread Starter Forum Replies Last Post
New tipping policy? Karen Pearson Celebrity 1 April 3rd, 2005 01:40 PM
new tipping policy? cherri Carnival Cruise Lines 7 October 30th, 2002 09:10 AM
Tipping Policy JohnSc Holland America 2 December 29th, 2001 01:49 PM
Tipping Policy R Buck Holland America 26 October 9th, 2001 10:14 PM
NEW TIPPING POLICY kenny holt Tipping 2 April 5th, 2001 09:46 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 01:18 AM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1