Right up my alley!!! I was on the Veendam in November and just to give you an idea of how much I love this ship, that was my 3rd time. I have booked the Veendam again for November of this year. I was however a little disappointed in the activities crew. They were late and rude. They should be off the ship by the time I get on it again. At least I hope so. They needed an attitude adjustment. Anyway, back to the ship. It is small but in my opinion just right. The verandahs are larger than the vista ship verandahs. The ship itself is showing some wear and tear but they keep it very clean. They have replaced they old "army cott" beds with new soft ones. Very comfy. The food is good and the entertainment is your usual cruise entertainment. If you book a cruise on this ship-----ENJOY!!!
I did Alaska on the Veendam 3 summers ago & had a wonderful time. The staff, from Capt. Conzen to the cabin steward, were excellent. Entertainment was superb. And the food.........................................WOW
Overall it was the best food on any cruise ship we've travelled out of 20+ cruises each.
The only downside we've seen is the customer relations department, They were far less than responsive to very serious problems:
Every system in our cabin was broken. Their answer was to give us an eight inch electric fan. What a joke! Heating, A.C., phone, water, drains, and smoke detector all failed many times during the week with, like I said, no response. David was fuly soaped up in the shower when the water failed. That was quite funny actually.
Ouch... sounds like a very stressful cruise. I would hope Holland America would say the next cruise was on them but I have a feeling they did nothing from what I read....nice to hear u like the ship though!!!!