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Old March 2nd, 2006, 08:09 PM
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Join Date: Nov 2005
Posts: 63
Default Lost Personal Effects

It was most disappointing to discover, following disembarkation from the Volendam (February 1), that my prescription sunglasses/case were left behind in our suite. Upon arriving home, an e-mail was dispatched to HAL's Lost & Found with the hope they would be found and returned.

Well, surprise, I was speaking with a HAL representative today and the glasses/case were found and are on the way to me. I am almost speechless, not because I ever doubted they would have been found, but because as with everything about HAL they never seem to disappoint. This was our 3rd cruise on HAL and each time it like going home to visit an old friend. I can't thank those individuals enough who were responsible for rectifying my oversight and look forward to sailing again soon on HAL.
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Old March 2nd, 2006, 08:12 PM
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Join Date: Feb 2006
Location: Farmington, MN
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I'm glad it turned out that way, I have to admit that when I first started reading I thought the case was gone but nice to see that some companies out there still have top notch service like HAL.
RCCL Cruises Sailed
- Explorer of the Seas, Dec 2001
- Voyager of the Seas, Dec 2002
- Majesty of the Seas, Mar 2004
- Grandeur of the Seas, Mar 2006

NCL Cruises Sailed
- Norwegian Sea, Apr 2000
- S.S. Norway, Dec 2000
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Old March 3rd, 2006, 04:43 PM
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Join Date: Sep 2001
Posts: 1,273

Kuddo to HAL's crew/staff. It just goes to show that there are a lot of honest people out there.
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effects, lost, personal

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