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Old March 1st, 2007, 12:36 PM
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Default Great Experience with Ship's Services.......

Good friends of ours are sailing Maasdam in June and we wished to send them a bottle of wine for Bon Voyage!

I called Ship's Services this morning and settled in with a cup of coffee anticipating I'd be waiting a while.

Wrong!!!


The most pleasant gentleman, Jerry, answered the phone on the third ring. Could not have been nicer or more efficient. Helped me with my order and wished me a good dayl

Done, finished, and off the phone in five minutes.
Could not have been handled better.

Thanks, Jerry.

Hope others have the same pleasant experience.
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Old March 1st, 2007, 12:50 PM
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That's good to hear, especially after some have told stories that were less than flattering of Ship Services. The combination of this department, reservations and the website are the "front door" of HAL, and should be as flawless as humans can make it in the customer service area. It really sets the tone for the cruise to come.
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Old March 1st, 2007, 01:03 PM
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I have called Ship's Services many times over the past few years and I've never had a bad experience. I've read many people's posts about their bad experiences, but it's never happened to me.

There have been times they didn't have an answer for me and referred me to another department which was equally uninformed or unable to help, but this has nothing to do with the fact that they have always been courteous and friendly.

I think what has stood out for me each time is the ability of the representative to give me the impression that fulfilling my request was as important to them as it was to me.
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Old March 1st, 2007, 06:31 PM
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I have emailed Ship's Services quite a few times for different reasons.

Once, I wanted to organize the Pinnacle Grill, another time I wanted to order some wine for our cabin and thirdly I needed to organize with the appropriate person our Roll Call get together on the Veendam.

Each time, the return emails have been prompt and everything was arranged without any fuss.

I cannot fault their service!

Jennie
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Old March 2nd, 2007, 05:22 AM
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Default Re: Great Experience with Ship's Services.......

Quote:
Originally Posted by sail7seas
Done, finished, and off the phone in five minutes.
Could not have been handled better.

Thanks, Jerry.

Hope others have the same pleasant experience.
It's always great to hear about the positive encounters like this one ... especially since few people bother to report in with a good experience.

Thanks for sharing yours ...

Blue skies ...

--rita
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Old March 3rd, 2007, 08:21 AM
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Quote:
Originally Posted by aussiegal
I have emailed Ship's Services quite a few times for different reasons. Jennie
Hi, it's me again. Can you send me the e-mail address since I haven't been able to locate it. Thanks, Bob
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Old March 3rd, 2007, 11:18 AM
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Given the time difference to 'Down Under', I'll post an e-mail address I have and when Jennie sees this, I'm sure if her address is different she will provide it.

HAL_Ship_Services@Hollandamerica.com

Telephone is: 800-541-1576
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Old March 3rd, 2007, 11:37 AM
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sail7seas, thanks for the address.
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Old March 3rd, 2007, 07:53 PM
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Quote:
Originally Posted by sail7seas
Given the time difference to 'Down Under', I'll post an e-mail address I have and when Jennie sees this, I'm sure if her address is different she will provide it.

HAL_Ship_Services@Hollandamerica.com

Telephone is: 800-541-1576

Sail and Bob,

That is the correct address for HAL.

Jennie
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Old March 3rd, 2007, 09:27 PM
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Thanks, Jennie.
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