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Old March 7th, 2007, 06:23 PM
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Default Travel agent gifts

Does your TA give you a small gift for booking with them. I have recieve
tee shirts,sun lotion,and luggage tags.
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Old March 7th, 2007, 06:31 PM
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Depends on the TA. If you use a large discounter, frequently you won't get squat.

When I book through this one brick and mortar agency, I always get some nice bon voyage gifts ... Pinnacle Grill Experience, free cruise video voucher, photo vouchers, bottles of wine in the stateroom ... that sort of thing. But, when I book through the online discounter ... a slightly cheaper price ... I get squat. Maybe a "bon voyage" email and a "welcome home" one upon my return, but that's it.

It all depends upon the profit margin your travel agent is working with, and whether she can afford to throw in a "bon voyage" gift while still making a few dollars for her trouble.

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Old March 7th, 2007, 07:08 PM
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The only gifts I've gotten have been from the onboard future cruise consultant!
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Old March 7th, 2007, 10:40 PM
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'as a TA, I feel the best gift you can get from yours is good and prompt service. As for additional gifts, yes, I always do something, but I don't think it sould make a difference. As has been said before, we aren't in this business to get rich but we would like to make a few $$s. I certainly don't make that much, cause I do love to make people happy if I can. By giving them something, even though it cuts into my earnings I hope I am helping to make their cruise a memorable one. NMnita 8)
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Old March 7th, 2007, 10:57 PM
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Quote:
Originally Posted by nmnita
'as a TA, I feel the best gift you can get from yours is good and prompt service.
I absolutely agree with you!

Sometimes the nicest "additional" gifts a TA could give you are a personal phone call before you leave wishing you a great cruise, or a "welcome home" phone call at the end of your cruise ... asking you how you enjoyed it and if there were any problems.

Those things show concern on the part of a TA, and the fact that it's conveyed via telephone rather than email adds that "personal touch."

I also heard about one TA who did a wonderful service for her local clients. She drove them to the airport so that they wouldn't have to go nuts arranging transport or paying a shuttle service. This service was relatively cheap for her to provide, and it really went a long way in keeping her clients happy. Of course, I would imagine she was a small time operator. A large operator could never do this.

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Old March 8th, 2007, 05:48 AM
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We always book directly with HAL. Our PCC offers some great goodies. always wine, PG, invites to all the VIP parties, flowers. He is wonderful and usually calls when we return to see how our cruie went. After 5 years of dealings we think of him as a friend.
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Old March 8th, 2007, 09:10 AM
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We have used an online travel agency for several years now and we have received some litle gift from the agency on every cruise. Typically its been a bottle of champagne, chocolates covered strawberries, Pinnacle Grill for two, casino credits or a small on-board credit.

While we dont feel its necessary, its a nice added touch. The online agency that we use also has an established bricks and mortar business and even when you book online, you are assigned an agent who services your account.

Tim
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Old March 8th, 2007, 09:12 AM
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Quote:
Originally Posted by crusin' fool
We always book directly with HAL. Our PCC offers some great goodies. always wine, PG, invites to all the VIP parties, flowers.
And don't forget ... all of them wonderful upgrades he's gotten for you over the years!

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Old March 8th, 2007, 10:42 AM
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I think the best gift would be good service and a free supper at
the pinnacle grill
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Old March 8th, 2007, 11:51 AM
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Quote:
Originally Posted by kryos
Quote:
Originally Posted by nmnita
'as a TA, I feel the best gift you can get from yours is good and prompt service.
I absolutely agree with you!

Sometimes the nicest "additional" gifts a TA could give you are a personal phone call before you leave wishing you a great cruise, or a "welcome home" phone call at the end of your cruise ... asking you how you enjoyed it and if there were any problems.

Those things show concern on the part of a TA, and the fact that it's conveyed via telephone rather than email adds that "personal touch."

I also heard about one TA who did a wonderful service for her local clients. She drove them to the airport so that they wouldn't have to go nuts arranging transport or paying a shuttle service. This service was relatively cheap for her to provide, and it really went a long way in keeping her clients happy. Of course, I would imagine she was a small time operator. A large operator could never do this.

Blue skies ...

--rita
the airport idea is a good one. As for the phone calls I always either call or email my cliants the last week and try to do the same when they return. Usually upon the return they beat me to the punch. I love to hear about the truips and details about the vacation as we can't go everywhere. What I hate is the negatives: yes, it happens but not very often, thank goodness.

NMnita
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Old March 8th, 2007, 01:41 PM
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Quote:
Originally Posted by nmnita
the airport idea is a good one. As for the phone calls I always either call or email my cliants the last week and try to do the same when they return.
I know it can be a hassle, but at least when they return, try and make it a phone call. So much more personal than an email, and it really goes a long way in letting your clients know that you really care how their vacation went.

Just my opinion ... but a phone call always impresses me much more than an email. An email takes five seconds to send off. A phone call, though, requires a bit more time and shows a bit more caring and concern.

Just my humble opinion ...

Blue skies ...

--rita
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