Has anyone boarded for a cruise out of Boston's Black Falcon Terminal recently? I have heard there can be some problems due to the facility itself...does HAL have good signage and adequate personnel to direct passengers when they arrive at the pier?
"I must go down to the sea again"
I see you are from Massachusetts so expect you will be arriving by car.
Each time we have arrived, there has been a stevedore immediately at our car to take our luggage. Very pleasant and efficient. (They are appreciative of a tip, of course. :: )
You will be directed to which doorway to enter and will see HAL's shore ops people in their red jackets/vests available to direct you, answer any questions etc. Take the escalator/elevator to the upper level and you will find a long counter with many people working on check ins. There are always at least 15 work stations.
Thanks so much for the encouraging info - we have 3 first timers in our party and I am so anxious for them to have a wonderful experience from start to finish.
We, too, have sailed with first timers and upon our recommendation sailed HAL. They had a wonderful time and returned to sail HAL again.
But, I learned a lesson and that was to not obsess about them having the perfect experience. Life in general and cruising in particular are not perfect. Few things in life are.
Expect there will be a glitch or to and decide to roll with it. If you expect perfection and lead your friends to expect it, you are setting HAL up to fail. You could, without intention, make it impossible for HAL to please.
We have been on a great many HAL cruises and they have all been fabulous but only a handful were truly 'perfect'. Leave a little room for people to be human and for "Mr. Murphy" (as in Murphy's Law) to sometimes appearl.