Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Holland America
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old September 14th, 2009, 03:37 PM
Junior Member
Passenger
 
Join Date: Apr 2008
Location: Bermuda
Posts: 18
Default HAL's new booking policy

For many years, I have used Vacations to Go to book cruises on Holland America Line.

VTG has just advised me that HAL will no longer let them book cruises for people who do not have a residential address in the USA or Canada. (I do have a holiday home in Florida, but share it with others so have nothing in my own name, such as a utility bill, to prove it.)

HAL has confirmed this policy, and says that they would stop me from boarding the ship until I paid them the balance up to the listed full fare.

Now I may only book either through a local travel agent in Bermuda or direct through HAL.

I have contacted several local travel agents by e-mail, as they do not have interactive web sites like VTG, and none has replied. This does not bode well for actually booking a cruise, if they can't even bother to respond to potential new business. Plus, because of the lack of competition locally, their pricing is going to be considerably above what I can get through VTG.

So that leaves me having to book through HAL. While I don't particularly mind doing so, I do not like the fact that VTG has worked hard over the years to build a good relationship with me, now HAL wants to jump in and steal their business.

Why would any company choose now, the biggest recession in a generation, to start upsetting its regular clients? None of the other cruise companies has this restrictive and counter-productive policy.

If any HAL person is reading this, please reconsider your policy.

Thank you.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old September 18th, 2009, 01:28 PM
Junior Member
Passenger
 
Join Date: Apr 2008
Location: Bermuda
Posts: 18
Default

After two weeks of asking HAL to send me a list of the travel agents who they deal with in Bermuda, they have finally admitted that there are none, so the only way I can book a HAL cruise is direct through HAL.

Convenient for them, perhaps, but seems to me like a monopoly and a restrictive practice.
Reply With Quote
Reply

Bookmarks

Similar Threads
Thread Thread Starter Forum Replies Last Post
Hal's New Duty Free Policy JA Gay / Lesbian Cruising 2 January 22nd, 2005 03:23 PM
HAL's Deserts? Marion Paris Holland America 4 December 6th, 2004 11:42 PM
HAL's Zuiderdam travisb85 Teen Cruisers 0 January 26th, 2004 10:06 PM
HAL's no tipping policy snorkelman Holland America 16 May 6th, 2003 05:31 PM
HAL's president jeff Holland America 2 December 26th, 2001 03:02 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 07:35 PM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1