Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Holland America
Register Forgot Password?

LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old June 13th, 2013, 10:18 PM
Junior Member
Welcome Newcomer
Join Date: Jun 2013
Posts: 1
Angry Holland America cancels entire cruise for a charter

We were booked on the Holland America Volendam for round trip Kobe to Kobe Japan, March 31 through April 14. Today we received an announcement that the entire cruise was canceled because Holland America decided to sell (give?) the cruise to a charter. This after we had already made airline reservations, hotel reservations before and after the cruise.
We have never experienced anything like this before and are wondering as we signed a contract in good faith, with a deposit, doesn't Holland America owe us some recompense? in fact a fairly major recompense? We are also wondering how many people had booked that cruise that are now in the same snafu we are in? Have other people experienced similar situations?
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old June 13th, 2013, 11:06 PM
Senior Member
Join Date: Sep 2000
Posts: 915

Very sorry for your disappointment but unfortunately this happens from time to time and most cruise lines do it.

You may be able to recover cancellation/change fees but for the most part, cruise lines do not 'compensate' seeing the charter is announced so far in advance. Often they will offer a different sailing and perhaps a decent price on it.

Hopefully, you will find another cruise that works well for you.
Reply With Quote
  #3 (permalink)  
Old June 14th, 2013, 12:10 AM
Mike M's Avatar
Join Date: Jul 2004
Location: You're Looking At Me
Posts: 24,364

Did they offer any compensation other than a refund of your cruise fare?

If your airline tickets are non-refundable then I would push them for reimbursement.

This isn't that uncommon and HAL is the one that seems to do it the most. Cruise lines make more money from a full ship charter than they can on a standard sailing.

Take care,
Cruisemates Community Leader/Moderator

"There is a great difference between being well traveled and just having been to many places." ~Me

"Fear is the assassin of dreams." ~Me
Reply With Quote
  #4 (permalink)  
Old June 14th, 2013, 12:29 AM
Senior Member
First Mate
Join Date: Feb 2013
Posts: 373

Charters happen all the time but usually companies have the decency to do it outside the one year mark so no one has their air. Definitely go after them for air change fees
Reply With Quote
  #5 (permalink)  
Old June 14th, 2013, 03:25 PM
Trip's Avatar
Join Date: Aug 2000
Location: Boston
Posts: 20,402
Send a message via ICQ to Trip

I have to say this would drive me crazy, but we have seen it happen, and will again. Oprah chartered a RCI ship, and, like you, people struggled to try an recoup...Please let us know how things go, after you speak to them about your aifare, hopefully with good news...I hope you can fine an equivilant cruise....sounded great!

Trip, with her book & tea!
Chat Hostess & Board Moderator

Reply With Quote


31, america, charter, holland, march, volendam

Similar Threads
Thread Thread Starter Forum Replies Last Post
LA Cruise Terminal for Holland America swilhide Ask CruiseMates Staff 2 April 4th, 2008 12:53 PM
Holland America cruise from Hell Java Holland America 21 March 7th, 2008 11:07 PM
Holland America Alaskan Cruise 8/10/07-8/17/07 BandJinLosAngeles Gay / Lesbian Cruising 0 August 4th, 2007 09:31 PM
Holland America Cruise Line pianomanrp Gay / Lesbian Cruising 0 June 25th, 2007 06:27 AM
Holland America Cruise Bill Wickers Ask CruiseMates Staff 1 July 16th, 2003 10:44 AM

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 11:49 PM.
design by: Themes by Design

Search Engine Friendly URLs by vBSEO 3.6.1