BUMPED OFF MSC June 3, 2006 Baltic cruise by MSC Cruises Inc., 6750 North Andrews Ave., Fort Lauderdale, Florida, 33309. Tel. 1-800-666-9333. Email: firstname.lastname@example.org email@example.com
Has this happened to you? Were you Bumped Off the June 3, 2006 MSC Baltic cruise from Copenhagen?
We’d love to hear from you.
For Proof see my website: http://www.cruisebumping.ca
This letter is asking for advice & give a heads up to those planning a cruise with this company.
We are incensed that MSC appears to think that they can behave in this manner with impunity.
This was a cruise we’d saved & planned for our later life. We can’t afford to try again. The whole experience has devastated us.
We booked & paid a deposit on November 1, 2005 & paid in full on March 13, 2006.
6 weeks before we were to leave for my mother’s 85th birthday prior to the cruise we were told we had been BUMPED OFF due to a group booking.
The June 3rd sailing was the pivotal point of our trip: The hours of planning a family reunion for our 85 year old mother, and trips round the rest of Scandinavia all hinged on the cruise dates. Relatives & friends were inconvenienced because dates had to be fixed to the cruise departure date. Hotels, trains, planes etc. had been booked well in advance to get the best prices & confirmed bookings.
We never got the tickets from MSC & never got a brochure so small print doesn’t come into the equation.
We are furious that this has happened. We had a contract. While we got reimbursed for the cost of the cruise, we had also:
1)spent a lot more money than we needed to in order to coordinate everything with the cruise.
2) had to spend much more money than anticipated in order to fill in the lost cruise week.
If we’d known this sort of business practice was likely to happen we would have done things very differently & saved ourselves at least $4,000.
No one cares about the extra expenses that were incurred, the immense aggravation & total disappointment, time & effort, mailings & telephone to sort out this mess etc.
Letters & phone calls to MSC have been fruitless in this regard. An offer of 25% off our next cruise is useless to us: Who would trust them again? The price would no doubt be higher & the room unavailable. We can’t afford to go through flight costs to Copenhagen again & all the planning that entails.
We need your advice on how we can get recompense. We also hope to warn others.
Thanks for your time in reading this,