Never dreamed I'd be making this kind of a report on our cruise last week....had dreamed for years of taking our whole family, 4 children and their better halves, on a cruise and Alaska was it...of all our cruises THIS was the lst one we've ever been really frightened....
Cruise was great, getting 3 gorgeous days out of the 7, which is about par for Alaska, until last Sat...my wife and I and my sister & husband were having lunch in the Four Seasons (midships) when suddenly without warning, the ship lurched to one side...when I heard the crashing of china and crystal, I knew it was serious...the ship seemed to half way right itself and then REALLY listed to the side...I'd swear it looked like we would go clear over...then EVERYTHING really crashed...waiter's tables, every table etc...china, glassware, food, drinks etc...my chair started sliding but I managed to hang onto the table which was stationary...until the ship pretty well uprighted itself...how, I wouldn't know...then we had to get out of the dining room with the floor a disaster, every liquid in the place had spilled onto the carpet and marble floors and slick as glass...waiters etc helped us out..
We, thankfully, were not hurt, but one of our party wrenched her back badly...we had family all over the ship and it hit us later that if the ship had floundered, we would have taken our whole family down with it...it is scary to think that...
We took the injured one to the doctor's station and it was a madhouse...think papers have said around 78 were injured, some badly..and it was very evident...what made it worse, somewhat, was the insistence of the officers on the intercoms that "nothing was the matter, remain calm, etc etc" nothing about what had really happened. if you have specific questions, please ask...will try to answer.
As for the ship itself, we were not too pleased with it but then we have cruised for many years...it was the very first cruise for ALL our family so wish it could have been a better ship...the Garden Cafe (the buffet cafeteria) on top was below average on food, service and room....ALWAYS had to battle for a seat and no waiters to help you. We, ourselves, tried to eat in the dining rooms where food was pretty good...the line is definitely a 4 star ship however, despite being a very pretty and new ship.
We had cabins on deck 6A which had NO elevator access but only a long flight of stairs, a horrible state for the injured one and my wife who has some walking handicaps...strange because we discovered the crew had elevator access, but not the passengers...unbelievable...rooms were very small with practically no storage area...we did like the bathrooms with shower only because we happen to prefer that. Our "picture window" of the brochure turned out to be an enlarged round window instead of the rectangular window most rooms had...and these rooms were NO cheaper than other outside rooms.
This was our lst experience with the "casual" ships and was good in some ways and we didn't like it in others...it was good for our family for most of them were informal and liked the casual dress...we did NOT like on the one formal night, the ship took the BEST restaurant and made it formal only while the brochure had said they wouldn't do this...we did miss having our "own" waiter and staff although we quickly found one and asked for his table each time we could...a young fellow from Romania who was very good...
I could go on and on but if you have specific questions will try to answer.....Max
I have never taken an ncl ship before, but my family and i are booked next year on a 12 day european cruise.The ship will be the dream, but i am concerned about the food/service situation on ncl ships . We have taken 26 cruises and stay mostly with Celebrity, but i thought freestyle dinning (not getting dressed up) might be fun for a change(especially with two teenage sons traveling with us)..What are your thoughts?? Should we stick with Celebrity??
I'm sorry to hear about your experience. I'm sure it was very alarming. Did NCL ever give the passengers an explanation for what happened?
And was the injured party with your group charged for the visit to the ship's doctor?
Thanks for the information.
Thursday Chat Host
I was very sorry to hear about the horrible incident. I'm glad that none of your family was seriously injured. We saw the reports on t.v. They mentioned that the ship may have swerved to avoid hitting a fishing trawler which had stopped in the path of the Sky. Did they mention anything about that to you?
Has Norwegian offered any compensation to the passengers for their inconvenience or injury?
In October 1992 I had the pleasure of taking Celebrity to Bermuda on the Horizon,a great ship and a line I am very loyal to. The following year was on what was then the Dreamward to Bermuda with a friend of mine,both times we sailed from New York. Before the ship....the Dreamward left the dock...we verbally and literally
"ripped" the ship apart and found things not to our liking as we did with other people who had sailed Celebrity before as well even though the line at that time was a young 2 years old with just the Horizon in service before sister ship Zenith
joined the fleet.
Food was ok on NCL and the cabin was soso despite having a cabin on the Promenade deck. Would I sail NCL again? in one word.....NO.
this is the lst NCL ship we've been on and of course our experience probably will never happen again..but...our experience with teenagers is that they like ANY food as long as it is food and they may love the Garden Cafe...WE thought it was very mediocre but...if you want to eat together as a family, then I would insist on dining rooms, particularly the Four Seasons which is the best one on board...We especially liked George at table 72 and 73 (I think) he's 23 and from Romania..they only have tables for 4-6-and 8...if there are only 4 of you, then you'd be fine...food is quite good in the dining rooms...casual has a lot to say for it but we like dressing up once in awhile...they said NO jeans in dining rooms but practically every other man had them on and no problem getting in...only thing is, when they have a formal night, then the Four Seasons is strictly tie and coat. hope I have helped some...We just got off of a Celebrity in Feb and the food was great of course...so???? Max
No, no announcement was ever made to the people telling them the truth...always just, "stay calm, everything is under control..etc etc"
No, I don't think Bennie was charged for her visit and NCL is paying for therapy for her back...but none of the rest of us has been offered anything...so far....Max
You must be from Portland, OR...we heard the news Sun night and that is what they said which was COMPLETELY FALSE...there was no other ship within sight at the time and in all the announcements, nothing was ever mentioned about missing a ship...
No, none of us have been offered ANY compensation for ruined cruise from the line and doubt if we will...these lines are getting more tight fisted every day...the memories of those frightening moments will remain for a long time but NCL probably thinks we still had a great cruise...!!!
About your complaint about the round windows, I had a round windowed cabin on Deck 6 just above yours.
They are only slightly smaller than the picture windows due to being round instead of square. Otherwise they can be considered "picture window" sized. The cabins with the round window are otherwise IDENTICAL to the cabins with the square windows. Why should they be lower priced? Even the balcony cabins have the round windows! In fact I prefer the round windows - reminds you that this is a moving vessel and not a stationary building!
This reminded me on incident I had with Celebrity 4 years ago. It was Labor day weekend - New York to Bermuda on the Zenith. Just before sailing astorm came up the East coast. I had called Celebrity several days & times before we were to sail - on the nite before the weather worsened - there were now 3 storms coming together . Celebrity assured me that if there was any problem the ship would either change course / ports or delay sailing.
Sailing day - beautiful & sunny 82 degrees. The QE2 was heading to Bermuda the same day as was another ship(I think NCL). These 2 ships were kept in the harbor. When we reached the Verrazano Bridge I saw the RCCL ship coming back into NY a day early(at this point I knew we were in trouble).
Sundau morning(we sailed on Saturday) we woke up to stormy seas & by lunch time people were having trouble walking around. The evening activities were then cancelled. Durings econd sitting dinner we were literally holding on to the table as dishes vases & glassware smashed as they were tossed about.
After dinner we sat in a lounge midships - many of the passengers were frightened at this point & no announcements were made as to what was happening. THEN OUT OF THE BLUE(so to speak) CAME A WAVE that slammed into the side of the ship - EVERYTHING & I mean everything got tossed to the starboard side. As passengers grabbed whatever they could tables were ripped out of the bolts from the floor & chairs toppled. The gift shops were demolished & the casino looked like a bomb went off. One poor man in awheel chair was stuck in the main lounge with no one to help him. THEN THE ship righted itself & everything was tossed to the port side. In the lounge we were in we held onto poles as we wathched people being tossed with glass & band equipment wildly sliding across the floors.
THis storm lasted so long we were 24 hours late getting into Hamilton. The officers were horrible in that NO announcements were made & we were treated poorly. The waiters/ service staff were GREAT - I had them help me get my parents & aunt back to the cabins(you couldn't get down the stairs due to the severity f the storm). We were midhips & fairly high up - a window had been broke in the aft section & water was already in the corridor. The cabins were a mess - broken glass onthe floor & furniture tossed. Passengers were all over the stairwells in life jackets & the crew was ordered up from the lower decks. AS I said this lasted for 24 hours - there were broken bones & truly frightened passengers. Celebrity acted as if nothing had gone wrong - a classs actio suit was started onboard. & it was in THE NEW YORK newspapers.
When we found out THE QE2 Was KEPT IN NY DUE TO THE WEATHER & THE RCCL SHIP RETURNED EARLY FROM BERMUDA we were disgusted. So to bring this back to your situation - don't expect much - these cruise lines don't give a damn about the passengers - they are Foreign flagged & know they can get away with anything(even in American waters).
Also note -- if it is true - the NORWAY is not being allowed to sail due to maintenance / fire safety problems.