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Old July 14th, 2002, 04:57 PM
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Default NCL/CITIBANK Fiasco

Anyone else experiencing problems getting CITI Travelerpoints converted to cruise certificates to be applied as cash reductions or cabin upgrades on future NCL cruises? Apparently NCL is terminating it's association with CITI & people who have been using a CITI Visa to accrue Traveler points are not being allowed to obtain cruise certificates. At the same time, NCL is entering into an agreement with another credit card company (MBNA America) to accrue "cruise currency", to be used in much the same manner as the NCL/CITI promo. Neither NCL or CITI gave anyone participating in their promo ANY advanced notice that they were terminating their promo association, to include details as to the use/application of already accrued Travelorpoints. This problem has been been going on for several months & so far, many promo participants have gotten absolutely NO satisfaction from either CITI or NCL. Unless this issue is resolved to the satisfaction of all promo participants (who acted in good faith when "signing" up), it would appear there are solid grounds for initiating a class action suit against NCL & CITI. Regardless, it's also not unreasonable to expect that both companies will be losing the loyal patronage of many lomg time customers. Any one else have any comments/inputs on the issue?
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  #2 (permalink)  
Old July 15th, 2002, 07:12 PM
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Join Date: Sep 2000
Posts: 284
Default Re: NCL/CITIBANK Fiasco

I just called CitiBank today to order a $500 Latitudes points reward certificate and was told it would arrive in 7 to 10 days. Plus I ordered and received another one in May. I don't understand why you are having trouble. By the way, I also have one of the new NCL cards from MBNA but haven't used it yet.

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Old July 17th, 2002, 08:08 AM
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Default Re: Re: NCL/CITIBANK Fiasco

Citibank has no problem with issuing the rewards certificates, but the problem is that since the 1st of June, NCL is not accepting them as payment on a cruise. They blame it on Citibank, and Citibank will tell you they know nothing about it.... which is untrue. They are very aware of the prblem. There are a lot of cardmemebrs continuing to charge onthe card to accrue travel points then they find out there is a problem when it is not accepted by NCL.
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