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Old April 30th, 2007, 06:39 PM
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Default Worst Cruise Ever

My husband and I just got of a week on the Pride of Aloha. This is the worst cruise we have been on. We have been on 7 previous cruises with different lines so we are not novice cruisers.
The Pride of Aloha is dirty and black mold was in everybody's showers and even in the liquid soap in the showers.
The food was horrible!!!! These young American student type waiters could not serve a peanut butter sandwich correctly. The breakfast line had no commom sense in regards to organization or logical flow thru the buffet. We waited in long lines and the food was always cold.
The public bathrooms were not kept up so their was no toliet tissue and the bowls were never clean.
Ventilation was awful with sewage smell. I had to go to the doctor with brochitis which I never had until on this ship. People were quarantined to their cabins because of gastrointestinal illness. Two people were taken off the ship by ambulance.
I do not care how reasonable this cruise is it is not worth one cent. Please read all these messages about ship before you make reservations. Mary and Bill
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Old April 30th, 2007, 07:35 PM
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We were on P.O.A. the week of April 1st. Your impressions were very much like ours. I wrote a review about a week ago. It should be up on the boards very soon.

Out of 30+ cruises for David and I, this was our least favorable experience. I was glad to end my cruise and get off the ship for the very first time in my life.

What a sad thing to have to say.
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Old May 1st, 2007, 02:53 PM
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SADLY NCL has a real problem with their NCL America division (the ships sailing in Hawaii).

By law they MUST hire almost entirely U.S. citizens (or green card holders), and they are finding it very difficult to get them working to acceptable "cruise ship standards".

I believe that's a major factor in their decision to move Pride of Hawaii (a beautiful ship) over to the regular NCL division to sail elsewhere.

Fact is these US workers are simply not willing to work as hard as the international staff of other cruise lines or NCL's other divisions.

NCL has tried their darndest, building an elaborate training facility in NJ.... but it seems they are fighting a losing battle with their Hawaii ships.
Sadly I'm not sure what they can do to remedy the situation.
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Old May 1st, 2007, 06:01 PM
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Quote:
Originally Posted by Kuki
SADLY NCL has a real problem with their NCL America division (the ships sailing in Hawaii).

By law they MUST hire almost entirely U.S. citizens (or green card holders), and they are finding it very difficult to get them working to acceptable "cruise ship standards".

I believe that's a major factor in their decision to move Pride of Hawaii (a beautiful ship) over to the regular NCL division to sail elsewhere.

Fact is these US workers are simply not willing to work as hard as the international staff of other cruise lines or NCL's other divisions.

NCL has tried their darndest, building an elaborate training facility in NJ.... but it seems they are fighting a losing battle with their Hawaii ships.
Sadly I'm not sure what they can do to remedy the situation.
Kuki, someone suggested quite awhile ago, the only way an American flagged ship is going to make it in Hawaii is a luxury yatch type of cruise, small, pricey and with top employees. It makes good sense to me. We do hear from time to time about those who do the Hawaiian itinerary coming back quite satisfied. I have had many clients fall into that catagory, but they have 2 things going for them:1-total knowledge of the situation and 2-understanding cruising on an American flagged ship is a very different experience. Not being a lover of the islands and visited them more than once I am not certain I would ever do a Hawaiian cruise, but when I have clients who want one I totally prepare them for the experience. So far, so good; best cruises they have ever taken? Absolutely not. Yet most have agreed they could never see so much of Hawaii without doing it by ship. NMNita
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Old May 1st, 2007, 08:48 PM
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That's why I always sail the Newest Built ships rather than older or renamed ships.
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Old May 2nd, 2007, 05:46 AM
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I recommend those who wants to cruise around the Hawaiian Islands to take a cruise with the longer itinerary which also take the passengers to Fanning Island, that cruise is NOT a part of NCL America.
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Old May 14th, 2007, 05:05 AM
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Quote:
Originally Posted by Kuki
Sadly I'm not sure what they can do to remedy the situation.
Sounds like they might wind up having to hire help shoreside. Since NCLA sails through the Hawaiian islands, there really is no reason their help has to sail with the ship. If they hired shore-based help ... and brought them on just for the day ... keeping only a skeleton crew living onboard the ship ... they could hire MORE help and that should raise the service levels on the ship.

The problem with cruise ships, as I see it, as that EVERYONE hired onboard has no choice but to work long hours. The ship can only accommodate so many crew members, and thus no department will be adequately staffed to allow for days off and a more "normal" working environment. Americans are not used to working that hard. It's not in our "blood," so to speak. So, trying to change the culture and get American workers to put in 12 to 14 hour days, seven days a week ... well, put simply, you're dreaming. Not gonna happen.

So I say since NCLA sails only within the Hawaiian Islands, there should be no reason help can't be brought on for the day ... in each port ... maybe college students looking for a day or two wages twice a week ... and then these people could put in more of what would be considered a normal workday. The onboard staff ... the ones berthed on the ship ... would have some much needed relief so that they, too, could work a more "normal" work schedule.

Might be the only solution. Either that or reflag the ships so that foreign workers could be hired ... and then have to comply with the Jones Act, effectively cutting out the inter-Hawaiian Islands sailings.

Blue skies ...

--rita
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Old May 14th, 2007, 05:12 AM
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Quote:
Originally Posted by nmnita
It makes good sense to me. We do hear from time to time about those who do the Hawaiian itinerary coming back quite satisfied. I have had many clients fall into that catagory, but they have 2 things going for them:1-total knowledge of the situation and 2-understanding cruising on an American flagged ship is a very different experience.
To me, sailing an NCL ship around the Hawaiian islands would be nothing more than an alternative to staying in a pricey hotel. Hotel prices in Hawaii are generally through the roof, and being onboard an NCL ship ... using it as nothing more than a floating hotel room ... would be a great alternative. But if you're looking for a fancy cruise experience at the same time, well ... I just don't think NCL is capable of delivering that in Hawaii.

Now what might work is to adopt the EasyCruise model with these NCL ships ... a berth for seven nights ... for a set price. No frills, no special services, etc. You get all those things on land. You just use your cabin as a place to hang your hat that is far cheaper than hotel accommodations on the islands. You get to see four islands, with no need for inter-island flights, for a reasonable price.

With this EasyCruise type model, you have effectively lowered passenger expectations. They know they are sailing a "no frills" ship, and they are doing so at a price far more attractive than staying on land and flying between the islands. They won't be looking for great service. Hell, they'll be thrilled just to get a buffet breakfast in the morning. Less staff will be required and less effort will be necessary to deliver the bare bones kind of service necessary. Less stewards will be needed in the dining room since dinner will probably incur an extra charge. Fewer people will bother eating there. Cabin service will be minimal, thus reducing the need for cabin stewards to work such unGodly hours.

Frankly, I'm surprised EasyCruise hasn't gone into the Hawaii market yet and given NCLA some competition.

Blue skies ...

--rita
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Old May 14th, 2007, 10:14 PM
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Quote:
Originally Posted by kryos
Quote:
Originally Posted by nmnita
It makes good sense to me. We do hear from time to time about those who do the Hawaiian itinerary coming back quite satisfied. I have had many clients fall into that catagory, but they have 2 things going for them:1-total knowledge of the situation and 2-understanding cruising on an American flagged ship is a very different experience.
To me, sailing an NCL ship around the Hawaiian islands would be nothing more than an alternative to staying in a pricey hotel. Hotel prices in Hawaii are generally through the roof, and being onboard an NCL ship ... using it as nothing more than a floating hotel room ... would be a great alternative. But if you're looking for a fancy cruise experience at the same time, well ... I just don't think NCL is capable of delivering that in Hawaii.

Now what might work is to adopt the EasyCruise model with these NCL ships ... a berth for seven nights ... for a set price. No frills, no special services, etc. You get all those things on land. You just use your cabin as a place to hang your hat that is far cheaper than hotel accommodations on the islands. You get to see four islands, with no need for inter-island flights, for a reasonable price.

With this EasyCruise type model, you have effectively lowered passenger expectations. They know they are sailing a "no frills" ship, and they are doing so at a price far more attractive than staying on land and flying between the islands. They won't be looking for great service. Hell, they'll be thrilled just to get a buffet breakfast in the morning. Less staff will be required and less effort will be necessary to deliver the bare bones kind of service necessary. Less stewards will be needed in the dining room since dinner will probably incur an extra charge. Fewer people will bother eating there. Cabin service will be minimal, thus reducing the need for cabin stewards to work such unGodly hours.

Frankly, I'm surprised EasyCruise hasn't gone into the Hawaii market yet and given NCLA some competition.

Blue skies ...

--rita
Rita, no way; NCLA is a different experience but certainly nother like "EasyCruise" which has a place and is doing pretty well, but it is more like a hostel. NCLA isn't quite in that catagory. EasyCruise couldn't begin to pay the labor costs associated with an American flagged fleet. NMnita
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Old May 18th, 2007, 01:06 AM
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When deciding upon an NCLA Cruise, just think of the ship as a glorified Island Ferry. With these cruises, the focus is not the ships, but on the Hawaiian Islands.

Each Island you will visit has its own flavor and beauty. You will get an overview of the Islands, which might not be possible in a weeks time with a land trip. The flights involved, plus the expense of hotel rooms, will be much greater than your cruise fees.

I was aboard the Pride of Aloha last December. The ship & service were marginal, but Hawaii was magnificent. Every day brought a new Island, with unique adventure.

That's how I look at it. Hey, it's better than being at work.

Barb
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Old May 18th, 2007, 10:27 AM
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Just like Golf a bad day cruising beats a good day at work
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Old May 20th, 2007, 09:18 PM
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Best bet for HI cruise: NORWEGIAN WIND - but catch her before she evaporates.

I've been on her twice, (western Carib. and HI) and she is NOT NCL America - she's the real deal.

Same ports, longer trip (must go to Fanning Island, which is cool!) but international crew and up to NCL standards.
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Old May 21st, 2007, 10:38 AM
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Basically it comes down to work ethic. How many of your own co-workers where each of you are at are lazy? I'm sure everyone reading this can name at least 1 person.

That being said, I'm sure there are Americans working on those ships that aren't lazy & work hard. Unfortunately, those are the ones you don't hear about. You hear the bad - not the good. Just like the media.

NCL won't pull out from the Hawaii cruises if they are making money. But if they keep getting negative reviews, maybe they'll change the crew.

But in the end, it does come down to Management of the crew.
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Old May 21st, 2007, 07:46 PM
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we had some bad crew members but most were good
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Old May 23rd, 2007, 07:53 AM
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We sailed on the NCL Star back when she was doing the Hawaiian run. We enjoyed the experience, but did not care much for Fanning Island. It's a shame NCL America is not doing so well, it would be nice to finally have American flagged cruise ships sailing stateside sometime. I heard NCL bought the S.S United States a few years back, has anyone heard any updated news on her condition??
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Old May 23rd, 2007, 09:23 AM
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Maybe Fanning Island isn´t that exciting, I can agree with that, but look at a map where it´s located! Fanning Island is the most exotic place I have ever been to and I really can´t think of a place that can beat it!

I think that they should include one more island on their long Hawaii itinerary, Fanning Island + one more exotic island!
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Old May 23rd, 2007, 02:09 PM
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Quote:
Originally Posted by danielkelley
Best bet for HI cruise: NORWEGIAN WIND - but catch her before she evaporates.

I've been on her twice, (western Carib. and HI) and she is NOT NCL America - she's the real deal.

Same ports, longer trip (must go to Fanning Island, which is cool!) but international crew and up to NCL standards.
Namaste
Too late, the Wind is in drydock in Asia being converted to a gambling ship. No more NCL (international crewed) ships in HI. It is NCLA or the longway from the west coast. With only two ships next year this may be the last year for the below cost bargains currently offered.

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