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Old January 10th, 2008, 06:51 PM
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Default Finally got our Cancellation Fee back from NCL

A week ago I wrote that NCL was charging us a cancellation fee and it shouldn't have been so. After 3 months my agent fought with them and had to pull up audio record showed there was a call from Cruise.com 3 months before we cancelled. They told me there Never was a call.....I haven't heard from them as of yet and doubt they will contact us.

Shan
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Old January 10th, 2008, 09:18 PM
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Shan, congrats on your victory!!! I sure think it's great you stuck to your guns and won the battle! It sounds as though your TA learned a valuable lesson, to take down a confirmation number and a name when they cancel a cruise. Does your TA keep audio files of their conversations with the cruiseline or does NCL?

Again congrats!
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Old January 11th, 2008, 01:53 PM
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I hear a group whahoo coming for you ...Such great news!!
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