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Old January 10th, 2008, 06:51 PM
Join Date: Jan 2006
Posts: 87
Default Finally got our Cancellation Fee back from NCL

A week ago I wrote that NCL was charging us a cancellation fee and it shouldn't have been so. After 3 months my agent fought with them and had to pull up audio record showed there was a call from Cruise.com 3 months before we cancelled. They told me there Never was a call.....I haven't heard from them as of yet and doubt they will contact us.

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Old January 10th, 2008, 09:18 PM
beenie weenie's Avatar
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Join Date: Jan 2005
Posts: 4,436

Shan, congrats on your victory!!! I sure think it's great you stuck to your guns and won the battle! It sounds as though your TA learned a valuable lesson, to take down a confirmation number and a name when they cancel a cruise. Does your TA keep audio files of their conversations with the cruiseline or does NCL?

Again congrats!

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Old January 11th, 2008, 01:53 PM
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Join Date: Aug 2000
Location: Boston
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I hear a group whahoo coming for you ...Such great news!!

Trip, with her book & tea!
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camcellation, cancelation, cancellation, charges, cruise, fee, forum, line, ncl, norwegian, policy, shanicans

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