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Old May 12th, 2008, 12:25 PM
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Default Norwegian Dream From Boston May 9-11, 2008

My Husband and I just returned from the Cruise to nowhere aboard the NCL Norwegian Dream out of Boston (May 9-11). We had cruised before on Carnival and had wodnerful experiences so we figured we would give this a try. BAD IDEA.

They ran out of ALL light beer except Amstel light 3 hours into a 36 hour cruise!!!!! They ran out of white zinfidel wine on Saturday and Margarita mix on Saturday as well!!! People were complaining ALL Over the ship about the 45 minute wait at most bars for a drink on Friday night. When you could FIND food on the ship- The food at the buffet was the most DISGUSTING concoctions I had ever seen- not to mention COLD! I basically had to eat Bread and Cheese all weekend and was starving the whole time. You could not get room service as i think they took the phone off the hook cos we had a busy signal every time we called!! My husband and I were sooo disapointed in the whole weekend away- I wold never ever recommend Norwegian to ANYONE....it was waste of $752.00 for this trip...!!!!!!!!
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Old May 12th, 2008, 05:36 PM
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Default Re: Norwegian Dream From Boston May 9-11, 2008

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Originally Posted by debbs115@comcast.net
My Husband and I just returned from the Cruise to nowhere aboard the NCL Norwegian Dream out of Boston (May 9-11). We had cruised before on Carnival and had wodnerful experiences so we figured we would give this a try. BAD IDEA.

They ran out of ALL light beer except Amstel light 3 hours into a 36 hour cruise!!!!! They ran out of white zinfidel wine on Saturday and Margarita mix on Saturday as well!!! People were complaining ALL Over the ship about the 45 minute wait at most bars for a drink on Friday night. When you could FIND food on the ship- The food at the buffet was the most DISGUSTING concoctions I had ever seen- not to mention COLD! I basically had to eat Bread and Cheese all weekend and was starving the whole time. You could not get room service as i think they took the phone off the hook cos we had a busy signal every time we called!! My husband and I were sooo disapointed in the whole weekend away- I wold never ever recommend Norwegian to ANYONE....it was waste of $752.00 for this trip...!!!!!!!!
It is too bad you are basing your opinion of any cruise line on a 2 night, drunken gambling party. That is what 1,2 and even 3 night cruises are usually good for. I think too many people are not prepared for what these cruises offer or rather do not offer.Add to this, horrible weather. Reading other reviews on this cruise I beleive everything you are saying, except I hadn't heard about the food. There are 2 dining rooms, both serving dinner from 5pm til very late, did you try either of them or just depend on the buffet? Again, I certainly am not disputing what you are saying as many others have the very same things to report, but I am saying it doesn't make any difference what ship you cruise weekend cruises are not designed to give you the same experience you get from longer cruises. That is why we never cruise them anymore and I don't like to sell them to my clients unless they know what to expect I am truely sorry you spent so much for a disappointing time.

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Old May 12th, 2008, 07:10 PM
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There is no excuse for a cruise line running out of beer, etc. I have never heard of that in my life as they generally have enough storage for several cruises.
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Old May 13th, 2008, 02:28 PM
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Default Norwegian Cruise to Nowhere May 9th

Here is the letter I am sending to NCL re: the nightmare 2-night cruise on the Norwegian Dream May 9-11, 2008:

To Whom It May Concern:
I am writing to express my utter disappointment and disgust not only with the Cruise to Nowhere I just experienced from Boston on May 9th but also now with the Norwegian brand itself. I, along with 26 of my friends and family, were very excited to celebrate our joint bachelor/bachelorette party on the cruise we booked through the Vacation Outlet. I had taken a cruise with both Norwegian and Royal Caribbean in the past and had great experiences; I was expecting nothing less this time around. It became apparent quite early on, however, that this trip was going to be different. The excitement with which we entered the cruise terminal quickly turned into anxiety, frustration, disappointment and disgust as soon as we lined up for boarding. The boarding process was incredibly inefficient and unorganized. While my fiancée and I waited in a line that wound around itself 20 times, my sister and others arrived through a different door, checking in quickly and then landed ahead of us in the security line even though they had arrived an hour later than we had. They, along with all the other guests who entered via that entrance, came up the escalator and cut all of the rest of us who had been waiting for over an hour. Some of our group arrived later to encounter a mass computer breakdown.

FRIDAY: After a two hour stressful experience checking in for the cruise, we all looked forward to getting onboard, getting something nice to eat and relaxing with a drink. Instead of having many dining options, we, along with 1700 people, rushed to the one of two small bars that had a buffet available. As you can imagine, the environment was chaotic and far from the relaxing cruise experience to which I had so badly been looking forward. My friends and I were lucky enough to find a table and decided to hit up the buffet since we were starving. The buffet was immediately disappointing with the best dish being a lentil salad – literally – and was comparable to a dormitory cafeteria in terms of appearance, quality and taste. Then the drinks…..after about 45 minutes, I believe we finally got our drinks – 2 mixed drinks, a bottle of champagne and 2 beers. In the time it took to get them, I could have gotten off the cruise walked to and from a nearby bar myself. We soon learned that a 45 minute wait for drinks was typical on this “luxury” getaway and we should always expect one glass out of three to be dirty. Dinner that night was yet another nightmare. I called Norwegian before we boarded the cruise asking if we could make reservations for dinner in advance since we had such a large party. I was told that I would have to wait until I was on the boat to do so. Of course, once we were on the boat, we learned we could not make reservations (well depending on who you talked to – consistency across cruise employees was too much to expect I guess) and we proceeded to march up and down decks and across the boat in the naïve attempt to get dinner together. Ahhh – the ease and flexibility of “freestyle cruising.” Here’s a tip – when you have 4 restaurants, 1700 passengers, and most people want to eat around 8:00 PM – take reservations! Or to make things simpler, go back to the tried and true method of set dinner times so everyone can actually have a meal at night and be spared the exhaustion and frustration of marching all around creation dealing with one incompetent maitre’d after another. When we were finally seated and waited the customary 45 minutes for our drinks, we were served what I would deem a “satisfactory” meal. Was it as bad as the buffet? No, thank goodness. Was it what I expected on a cruise, especially a “Norwegian” cruise? Absolutely not. As I previously mentioned, I sailed on both Norwegian and Royal Caribbean in the past and the food (and service) lived up to its reputation – delicious, unique and well worth the money. After dinner, we decided to go to the casino and bar area. Quickly we learned that the bars had run out of Bud Light (we had been out to sea for a few hours only) as well as limes. Earlier in the day, the bars ran out of Coors Light – and that was before we even set sail! I have no idea how you run out of alcohol at all on a cruise, never mind within the first few hours of setting sail.

SATURDAY: Most of us were awakened on Saturday by the turning of our stomachs as the boat rocked back and forth violently at sea. It appeared to me that we sailed out into a storm (as it had been storming in Boston) and then decided to sit there and hope that plates would not fall off the tables as we ate. I heard from another passenger later that the cruise was so rocky due to an engine failing. So, most of my friends and I spent Saturday in bed, sick to our stomachs as a result of sailing out into the middle of storm and having an engine fail. Why didn’t more of us take Dramamine you ask? Well, luckily most of us had our own supply, which was great since we were informed that the cruise ran out of Dramamine on Friday night. How do you run out of Dramamine during the first few hours of a weekend cruise?! When I left my room on Saturday, it was when I attempted to eat. I stress the word attempted because as soon as we arrived at one of the restaurants, we were informed that the buffet closed at 10:30AM. Breakfast ends at 10:30AM? So, then we were directed to the 12th floor to another place where we could supposedly get breakfast. Upon arrival on the 12th floor, we were directed back down to the 10th. We finally found the buffet that was open which was by the pool. So, we were forced to walk across the deck in less than desirable weather (rainy and cold) and get some cold eggs and wait while the kitchen staff discovered things were gone and decided to cook up a new batch. Buffets, as I have known them, are constantly being replenished and when one pan of food is getting low, it is replaced. It appeared on this cruise that food was not even considered for replenishment until cruisers had literally scraped away even single scrap of bacon and then asked the wait staff for more. While that I do not find acceptable, it would be more tolerable if there was more bacon ready to be served. But no. An empty pan and requests for more food seemed to be the signal to start cooking. This pattern continued at the lunch buffet as people anxiously awaited pizza for 20+ minutes. When I finally managed to scrounge some pizza for lunch, I asked for a glass of white wine. I was told that I would not be able to get one because the cruise had run out of alcohol the night before. Hopefully, I would be able to get wine by 5:30PM after they “restocked.”

So let’s move on to the activities. Bingo was something many of us were looking forward to – especially with the advertised $5000 pot. But then it was announced that they would only be letting the first 75 people play so any people wanting to participate should arrive promptly at 3:00PM. Upon arrival at 3:00PM, the staff at the door had absolutely no idea what we were talking about and had no knowledge of an announcement being made earlier. We were then told to come back. Then when we came back we learned that bingo tickets were $30 or $50 (depending on how many you purchased) so we said, forget it. Odds at Bingo are bad enough, why would anyone just throw away $30 to play. Additionally, once Bingo started, players were informed that if no one received a winning card, then Norwegian kept the pot! For dinner on Saturday, my sister and cousin tried to make reservations at Le Bistro for the girls in my party. They attempted to make reservations on Friday night on two occasions but were told that they would not be able to do so until 8AM the next morning. My cousin set her alarm for 8AM on Saturday morning and called Le Bistro to make a reservation. To her surprise, they only had two tables for 2 available at 11PM. She asked what happened to the others and the staff informed her that they had been reserved – the night before! So, we were unable to get into Le Bistro because staff members were obviously misinformed, uninformed or a combination of both. We ended up having a decent dinner at the Four Seasons although not without at least one dirty glass. Lastly, many of my friends and other cruisers attempted to order room service on Saturday night only to be told it was not available. It is advertised everywhere as “24 hours” – a service that is supposed to be included in the price you pay for this cruise. Some cruisers ordered breakfast for Sunday morning the night before only to discover on Sunday morning after calling to check in when it was 15 minutes late that they would not be receiving breakfast at all.

SUNDAY: On Sunday, we all were happy to be disembarking from the cruise. The 6th floor was the exit point so the 6th floor was supposed to exit first, followed by the others. Well, that all changed when an announcement was made that other floors would disembark before the 6th floor. That created a line that wound around the length of the boat and prevented many people from the 6th floor from even getting back to their rooms after breakfast. My fiancée and I were on the 8th floor. We were packing and then were startled by a hard knock on the door. It was another passenger who informed us that our floor was flooding with steaming hot water and that we should probably exit soon. We gathered our things and rolled our bags through the nice little stream of water that had previously been our hallway so we could sit in line for another hour in an attempt to get off this cruise.
I’ve never written a letter of complaint before in my life but I feel so cheated as a result of this experience that I deem it necessary on the behalf of my friends and family to do so. I had been on a “Cruise to Nowhere” on Carnival a few years back and expected this to be so much better since I always considered Norwegian a premium line. I have to tell you, Carnival blew you away on this one, which is probably why we heard many passengers chanting “Carnival” as they disembarked from their weekend nightmare. I have to say, that I was not only disappointed but embarrassed because I was the one who suggested this cruise to my friends and family. Many in our party were first time cruisers and after this experience, will probably remain that way. This was an opportunity for Norwegian to shine – show people who are testing out cruises how great they can be so on their next vacation they book a cruise to Bermuda with you. Instead, you ruined your name, destroyed your brand, at least in the eyes of me and my family and friends. In fact, my sister and her fiancée were planning a honeymoon cruise to Europe on Norwegian next year and needless to say, they have abandoned that plan. We were told by many that this was a “training” cruise for staff. If that is the case, then I think the staff has a long way to go before you should allow them to set sail again. The bottom line is that we each paid $360 (before drinks, etc.) and were promised a luxury experience fitting of the Norwegian name. Instead we paid $360 to learn that we will probably never cruise on Norwegian again.
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Old May 15th, 2008, 04:12 PM
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Default Re: Norwegian Cruise to Nowhere May 9th

Quote:
Originally Posted by atown979
Here is the letter I am sending to NCL re: the nightmare 2-night cruise on the Norwegian Dream May 9-11, 2008:

To Whom It May Concern:
I am writing to express my utter disappointment and disgust not only with the Cruise to Nowhere I just experienced from Boston on May 9th but also now with the Norwegian brand itself. I, along with 26 of my friends and family, were very excited to celebrate our joint bachelor/bachelorette party on the cruise we booked through the Vacation Outlet. I had taken a cruise with both Norwegian and Royal Caribbean in the past and had great experiences; I was expecting nothing less this time around. It became apparent quite early on, however, that this trip was going to be different. The excitement with which we entered the cruise terminal quickly turned into anxiety, frustration, disappointment and disgust as soon as we lined up for boarding. The boarding process was incredibly inefficient and unorganized. While my fiancée and I waited in a line that wound around itself 20 times, my sister and others arrived through a different door, checking in quickly and then landed ahead of us in the security line even though they had arrived an hour later than we had. They, along with all the other guests who entered via that entrance, came up the escalator and cut all of the rest of us who had been waiting for over an hour. Some of our group arrived later to encounter a mass computer breakdown.

FRIDAY: After a two hour stressful experience checking in for the cruise, we all looked forward to getting onboard, getting something nice to eat and relaxing with a drink. Instead of having many dining options, we, along with 1700 people, rushed to the one of two small bars that had a buffet available. As you can imagine, the environment was chaotic and far from the relaxing cruise experience to which I had so badly been looking forward. My friends and I were lucky enough to find a table and decided to hit up the buffet since we were starving. The buffet was immediately disappointing with the best dish being a lentil salad – literally – and was comparable to a dormitory cafeteria in terms of appearance, quality and taste. Then the drinks…..after about 45 minutes, I believe we finally got our drinks – 2 mixed drinks, a bottle of champagne and 2 beers. In the time it took to get them, I could have gotten off the cruise walked to and from a nearby bar myself. We soon learned that a 45 minute wait for drinks was typical on this “luxury” getaway and we should always expect one glass out of three to be dirty. Dinner that night was yet another nightmare. I called Norwegian before we boarded the cruise asking if we could make reservations for dinner in advance since we had such a large party. I was told that I would have to wait until I was on the boat to do so. Of course, once we were on the boat, we learned we could not make reservations (well depending on who you talked to – consistency across cruise employees was too much to expect I guess) and we proceeded to march up and down decks and across the boat in the naïve attempt to get dinner together. Ahhh – the ease and flexibility of “freestyle cruising.” Here’s a tip – when you have 4 restaurants, 1700 passengers, and most people want to eat around 8:00 PM – take reservations! Or to make things simpler, go back to the tried and true method of set dinner times so everyone can actually have a meal at night and be spared the exhaustion and frustration of marching all around creation dealing with one incompetent maitre’d after another. When we were finally seated and waited the customary 45 minutes for our drinks, we were served what I would deem a “satisfactory” meal. Was it as bad as the buffet? No, thank goodness. Was it what I expected on a cruise, especially a “Norwegian” cruise? Absolutely not. As I previously mentioned, I sailed on both Norwegian and Royal Caribbean in the past and the food (and service) lived up to its reputation – delicious, unique and well worth the money. After dinner, we decided to go to the casino and bar area. Quickly we learned that the bars had run out of Bud Light (we had been out to sea for a few hours only) as well as limes. Earlier in the day, the bars ran out of Coors Light – and that was before we even set sail! I have no idea how you run out of alcohol at all on a cruise, never mind within the first few hours of setting sail.

SATURDAY: Most of us were awakened on Saturday by the turning of our stomachs as the boat rocked back and forth violently at sea. It appeared to me that we sailed out into a storm (as it had been storming in Boston) and then decided to sit there and hope that plates would not fall off the tables as we ate. I heard from another passenger later that the cruise was so rocky due to an engine failing. So, most of my friends and I spent Saturday in bed, sick to our stomachs as a result of sailing out into the middle of storm and having an engine fail. Why didn’t more of us take Dramamine you ask? Well, luckily most of us had our own supply, which was great since we were informed that the cruise ran out of Dramamine on Friday night. How do you run out of Dramamine during the first few hours of a weekend cruise?! When I left my room on Saturday, it was when I attempted to eat. I stress the word attempted because as soon as we arrived at one of the restaurants, we were informed that the buffet closed at 10:30AM. Breakfast ends at 10:30AM? So, then we were directed to the 12th floor to another place where we could supposedly get breakfast. Upon arrival on the 12th floor, we were directed back down to the 10th. We finally found the buffet that was open which was by the pool. So, we were forced to walk across the deck in less than desirable weather (rainy and cold) and get some cold eggs and wait while the kitchen staff discovered things were gone and decided to cook up a new batch. Buffets, as I have known them, are constantly being replenished and when one pan of food is getting low, it is replaced. It appeared on this cruise that food was not even considered for replenishment until cruisers had literally scraped away even single scrap of bacon and then asked the wait staff for more. While that I do not find acceptable, it would be more tolerable if there was more bacon ready to be served. But no. An empty pan and requests for more food seemed to be the signal to start cooking. This pattern continued at the lunch buffet as people anxiously awaited pizza for 20+ minutes. When I finally managed to scrounge some pizza for lunch, I asked for a glass of white wine. I was told that I would not be able to get one because the cruise had run out of alcohol the night before. Hopefully, I would be able to get wine by 5:30PM after they “restocked.”

So let’s move on to the activities. Bingo was something many of us were looking forward to – especially with the advertised $5000 pot. But then it was announced that they would only be letting the first 75 people play so any people wanting to participate should arrive promptly at 3:00PM. Upon arrival at 3:00PM, the staff at the door had absolutely no idea what we were talking about and had no knowledge of an announcement being made earlier. We were then told to come back. Then when we came back we learned that bingo tickets were $30 or $50 (depending on how many you purchased) so we said, forget it. Odds at Bingo are bad enough, why would anyone just throw away $30 to play. Additionally, once Bingo started, players were informed that if no one received a winning card, then Norwegian kept the pot! For dinner on Saturday, my sister and cousin tried to make reservations at Le Bistro for the girls in my party. They attempted to make reservations on Friday night on two occasions but were told that they would not be able to do so until 8AM the next morning. My cousin set her alarm for 8AM on Saturday morning and called Le Bistro to make a reservation. To her surprise, they only had two tables for 2 available at 11PM. She asked what happened to the others and the staff informed her that they had been reserved – the night before! So, we were unable to get into Le Bistro because staff members were obviously misinformed, uninformed or a combination of both. We ended up having a decent dinner at the Four Seasons although not without at least one dirty glass. Lastly, many of my friends and other cruisers attempted to order room service on Saturday night only to be told it was not available. It is advertised everywhere as “24 hours” – a service that is supposed to be included in the price you pay for this cruise. Some cruisers ordered breakfast for Sunday morning the night before only to discover on Sunday morning after calling to check in when it was 15 minutes late that they would not be receiving breakfast at all.

SUNDAY: On Sunday, we all were happy to be disembarking from the cruise. The 6th floor was the exit point so the 6th floor was supposed to exit first, followed by the others. Well, that all changed when an announcement was made that other floors would disembark before the 6th floor. That created a line that wound around the length of the boat and prevented many people from the 6th floor from even getting back to their rooms after breakfast. My fiancée and I were on the 8th floor. We were packing and then were startled by a hard knock on the door. It was another passenger who informed us that our floor was flooding with steaming hot water and that we should probably exit soon. We gathered our things and rolled our bags through the nice little stream of water that had previously been our hallway so we could sit in line for another hour in an attempt to get off this cruise.
I’ve never written a letter of complaint before in my life but I feel so cheated as a result of this experience that I deem it necessary on the behalf of my friends and family to do so. I had been on a “Cruise to Nowhere” on Carnival a few years back and expected this to be so much better since I always considered Norwegian a premium line. I have to tell you, Carnival blew you away on this one, which is probably why we heard many passengers chanting “Carnival” as they disembarked from their weekend nightmare. I have to say, that I was not only disappointed but embarrassed because I was the one who suggested this cruise to my friends and family. Many in our party were first time cruisers and after this experience, will probably remain that way. This was an opportunity for Norwegian to shine – show people who are testing out cruises how great they can be so on their next vacation they book a cruise to Bermuda with you. Instead, you ruined your name, destroyed your brand, at least in the eyes of me and my family and friends. In fact, my sister and her fiancée were planning a honeymoon cruise to Europe on Norwegian next year and needless to say, they have abandoned that plan. We were told by many that this was a “training” cruise for staff. If that is the case, then I think the staff has a long way to go before you should allow them to set sail again. The bottom line is that we each paid $360 (before drinks, etc.) and were promised a luxury experience fitting of the Norwegian name. Instead we paid $360 to learn that we will probably never cruise on Norwegian again.
We were very disappointed too with this cruise. We had taken RCL to Bermuda on the Jewel in October 2006 and loved it. Part of the reason we took this cruise was we wanted to check out NCL. I've been told this is not representative of NCL, but I wonder.
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Old May 16th, 2008, 03:28 AM
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What you have experienced is not representative of the NCL I know. Of course that´s no excuse!

Since I wasn´t on the cruise I really can´t say anything about it but one thing, were you surprised that they stopped serve breakfast at 10:30? I don´t think that I ever in my whole life has eaten breakfast after 10:30!
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Old May 16th, 2008, 09:14 AM
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It wasn't the NCL I expected either having sailed with them in the past. And yes, I was suprised that breakfast didn't at least go until 11 considering the bars don't close and most people on the boat were up all night. The bottom line on the food is that it was bad and hard to find which should never be the case on a cruise.
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Old May 29th, 2008, 02:21 PM
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Well there goes my idea of boarding a ship having it sail south from NYC then drive around in a circle for week while I enjoyed the weather and ammenities.
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Old May 29th, 2008, 04:04 PM
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Beleive me, what you get on a cruie to nowhere and what you get on a regular cruise is as different as night and day. I wouldn't judge a cruiseline, any line by what you experience on a weekend or even a 3 day cruise.

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