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  #1 (permalink)  
Old May 7th, 2009, 07:47 PM
nedstar's Avatar
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Join Date: Sep 2008
Location: Europe
Posts: 19
Default Service on Norwegian Gem

Last year we stay on the Gem and I can tel you I was surprise about the service even include my flight which I not book by them.
The airline lose our luggage but NCL did everything to help us, provide us immediately with luxury makeup kits and vouchers for cleaning our clothes free of charge, keep us all the time inform about our luggage and even get it the same day of embarkation on board and deliver before dinner to our cabin.

This is something you never forget.
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  #2 (permalink)  
Old May 8th, 2009, 09:58 AM
Peter2852's Avatar
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Join Date: Jan 2009
Location: Long Island, NY
Posts: 159

yeah thats definitely something that sets NCL apart from everyone else. I was on the Gem last yr. its a great ship and I'm glad you had a good experience.
Past Cruises: 10

Aug 2000 7 day Celebrity Horizon, Bermuda
Jul 2001 4 day Carnival Victory, Canada
Jul 2002 7 day NCL Sea, Bahamas
Jan 2004 11 day NCL Dawn, Caribbean
Apr 2005 7 day NCL Dawn, Bahamas/Florida
Apr 2006 9 day NCL Dawn, Caribbean
Apr 2007 12 day NCL Dawn, Caribbean
Jul 2007 8 day NCL Spirit, Bermuda/Caribbean
Mar 2008 7 day NCL Gem, Bahamas/Florida
Apr 2009 13 day RCL Explorer, Caribbean

Future Cruises:

Norwegian DAWN

7 day New York to Bermuda
July 18, 2010
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Old May 8th, 2009, 10:09 AM
nedstar's Avatar
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Posts: 19
Default Good service on GEM

Glad you have the same experience last year Peter2852
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Old May 11th, 2009, 03:52 PM
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Join Date: Sep 2005
Location: Arkansas
Posts: 2,617

It is always good to hear the positives. Too often people dwell on the negatives.

ncl, carnival, HAL, Costa, RCI, commodore,chamdres,celebrity,Princess
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Old May 31st, 2009, 12:08 PM
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Posts: 192

We were on the Gem at Xmas and the service was outstanding, we still talk about it.
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