We booked our next cruise during NCLs "Pocket Money Weeks" and that means that we shall get a $150 onboard credit. Does anyone know if that will be automatically registered to our onboard account or if we have to tell them that we want it?
If it is the same as in cabin credit then the credit will be listed on your invoice the first day you are on board. Check to make sure you get the full $150. I only got $75 and the agent and NCL are blaming each other for the difference. I felt cheated.
you should have it on your account automatically. There will probably be a letter in your cabin. If you are nervous about receiving it, I would suggest you talk to the receptionist the first or second day.
I have submitted my complaint with written proof against the travel agent and NCL to the local consumers affairs and the state of florida and requested them to investigate this consumers abuse pattern. I am pursuing the matter with American Express as well. When they settle legal retribution shall follow.
The disappointment is not about money but the abuse damages the vacationers spirit on their vacation. When we are not happy we cannot spend money being in distress. I booked NCL for several people and when it happened I felt responsible for the unhapiness of my group.
We do not need the credit to live, but NC'sL irresponsibilioty (that they cannot do anything to correct the error or have their agent sovle it) dealt us the unjustice. Yet they said they wanted us to have a fabulous time with them. Yes, we are fabulously disappointed.
It is frustrating and annoying to run into this problem repeatedly with NCL. Those who are savvy and seasoned will carefully ensure they have all of their documentation in order, so they can resolve these matters onboard. Be certain that your invoice details what you are entitled to and take it with you. This is a game they play, you can win if you are prepared to beat them at their own game.
I have several hundreds of dollars in OBC on our Oct. Jewel cruise. I will have my account in order before I leave the ship. They run these promos to entice customers to book, to renege on the deal once they have you on board is wrong.