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Old May 14th, 2010, 12:07 PM
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Angry I got robbed for booking early

I have never cruised before and I booked a 7day cruise to Bermuda from Boston thru aaa. Ncl is now offering the same trip for 140 bucks under what I paid. My TA says there is nothing she can do about it and NCL will not honor the price diffence. Anyone have any feedback?
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Old May 14th, 2010, 12:10 PM
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Welcome to the site....we feel your pain!!
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Old May 14th, 2010, 01:12 PM
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Quote:
Originally Posted by Lallipia View Post
I have never cruised before and I booked a 7day cruise to Bermuda from Boston thru AAA. NCL is now offering the same trip for 140 bucks under what I paid. My TA says there is nothing she can do about it and NCL will not honor the price difference. Anyone have any feedback?
It really depends on when your sailing date is. If you have not made final payment you can cancel and rebook.

Many last minute offers are for "new bookings only" and are used to fill the ship. It is one of the bad things about booking early. The good thing about booking early is you get your choice of cabin and often the price goes up and doesn't go down. It is a bit of a gamble.

I will say from prior experience that AAA isn't usually the greatest at going to bat for their clients. Ask your agent to try and get an Onboard credit for the difference.

You may just have to accept this and be content in that you have the cabin you want and enjoy the cruise.

Take care,
Mike
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Old May 14th, 2010, 02:26 PM
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>>It really depends on when your sailing date is. If you have not made final payment >>you can cancel and rebook

I think that would not work.
"cancel" would cost more than 140 USD.


But as for question - it is OK if they are selling now cheaper ,
one never know what time is the best to buy.

And of cource nobody would return any money in that case
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Old May 14th, 2010, 07:23 PM
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I will add to Mike's comment that, from past experience, AAA was usually the highest quote I got, when researching....
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Old May 17th, 2010, 09:10 AM
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If you have paid in full that is correct. If you have not, then they should honor. I always book early ( 1- 2 years) so that I get the cruise and cabin I prefer. I never pay off the balance until right when it is due because of possible reductions or OBC offers. Last year I saw the cruise was reduced about 2 months before sailing and rec'd $600 off my final payment and $200 in OBC.
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Old May 17th, 2010, 01:24 PM
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When are you sailing? If it is more than 75 days out and the price isn't some kind of a promotion for new bookings your TA isn't working for you. NCL, like all lines will honor the price drop. If it is within the final payment date your travel agent can call and get you an upgraded cabin assuming they are available which they probably are. Good luck,

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Old May 21st, 2010, 02:36 PM
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Because you used a Travel Agent (TA), any price adjustments will have to be done by your TA.
NCL will not work directly with you when you have used a TA to do your booking.

The TA may be reluctant to pursue a price drop b/c doing so will drop his/her commission also. If this is the case, you need to find a new TA.

In the future, book yourself like I do.
I don't get the on board credits that some TAs give away as incentives, but I get control over my reservation and can pursue a price drop or any other issue til I am satisfied.
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Old May 27th, 2010, 09:25 PM
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What I have always done in the past is just pay the deposit and then watch the cruise websites to see if the price goes down. If they do call and ask them to matvch the price - if they do not see about canceling with them - should be no fee and then rebook with the cheaper fare. Then on the last day when all the remainder of your money is due have them double check the price to see what it has gone down to. I have worked with Raymond at Cruiseshopping.com and he is wonderful at getting the best prices. Sorry you got ripped off.
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Old May 28th, 2010, 09:33 AM
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any travel agent worse his/her salt will be glad to adjust the price if it is possible. You obviously have no idea how little this affects commissions and repeat business plus happy clients is worth losing a few bucks.

Yes, many feel like you, book directly, that is fine, it is everyones choice. But to think agents are hesitant to re-book because of a few dollars is off the wall.

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Old May 29th, 2010, 01:10 AM
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Don't have a good idea what is the good time to buy, but one thing is sure that sailing is now not much expensive.
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Old May 29th, 2010, 07:16 PM
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If you were looking for the CHEAPEST possible cruise experience - you got robbed.

If you were looking for the BEST possible cruise experience in your choice of cabins for the money you paid - you got a good deal.
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Old May 29th, 2010, 08:40 PM
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A good TA wants you back so I'd suggest you ask again as they work thru the cruiseline representative. You might get a credit on the ship or a cabin more to your liking or even a bottle of good wine helps.
Some good advice here on the board as to final payment options.

Cheers
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Old May 29th, 2010, 10:32 PM
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The ta told me she could't do anything cuz the travel date was within 75 days. She also said she doesn't take a fee and that I would be charged 250 for cancelling
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Old May 29th, 2010, 10:34 PM
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No credit no wine nothing but frustration on my end. I will never book early nor will I use a ta
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Old May 30th, 2010, 03:05 AM
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Sorry to hear,
Your TA might not charge a fee directly but they do get a commision from the cruise line.
If its any help I'd go and enjoy your cruise which was your goal and Bernuda is a lovely place to visit.
When you get back, write a polite letter to the line c/o the CEO explaining how you feel about in your view being short changed.
Look for another TA and this time as you will want to cruise again , discuss your concerns and what is the bext way.

All the best
Enjoy your cruise.

Cheers
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Old May 30th, 2010, 03:52 AM
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not only was your TA not working for you to get the best deal. AAA ripped you off too. I would cancel my AAA membership too if I were you.. AAA is just as much to blame as your TA, because you booked it through AAA.

Sorry you didn't get the best deal, but in the long run $140 is not a lot of money.

As someone said. go and enjoy your cruise.. maybe you'll make that $140 back at the casino on the ship.
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Old May 30th, 2010, 06:16 AM
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Interesting stuff, in the UK we book the cruise, pay something like 10% deposit & that is it...deal done. If the price varies up or down it doesn't change, if we cancel we lose the deposit, people do sometimes cancel & rebook if the price drops tremendously. The thoughts here are book early & get exactly what you want or take a chance & book later when you MAY get a cheaper deal & may get the cabin /dining you wish. Those who really don't care which cabin or when & where they dine benefit from this most. I think we pay more than in the US, 14 nights Med in a decent cabin would be 1500/2000 without flights.
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Old May 30th, 2010, 11:10 AM
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Johntheorg,
UK times 1.6 would be about the same for a 14 day in US/CDN for an outside at least or perhaps a balcony from London.
Luxury and Exotic Cruise Specials - Princess 14nt Med OBC from $1949 - Princess Cruises - Grand Princess

Cheers
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Old May 30th, 2010, 11:21 AM
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I think you are being a little hard on Lallipia's travel agent. The NCL best price guarantee only gives you 48 hours from the time you make a reservation to seek out a better price. After that 48 hours you pay whatever you agreed to pay. No, if you had not yet made a final deposit (which is due 75 days out) then you could cancel and rebook, but once you make that final deposit you are stuck paying that price.
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Old May 30th, 2010, 11:45 AM
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Paul
The NCL best price guarantee only gives you 48 hours from deposit was only announced a few days ago from what I heard.

Once I booked an outside with no selected cabin except for category than two months prior a balcony was available so I requested an upgrade and I pay the varience.
The cruise company agent said no, I had to cancel pay a fine and rebook. My TA called in the local CDN cruise line rep and her company rep.
I got my balcony.. that was service.
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Old May 30th, 2010, 11:54 AM
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My theory is that they used to upgrade people who booked insides, now they think ''we have their money, they booked an inside, tough luck, the unused balconies we have are easier to sell.''
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Old May 30th, 2010, 02:47 PM
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Yes, but before NCL announced the 48-hour policy they had NO price guarantee policy.

Unfortunately I think Royal Caribbean and NCL have purposely ended the best price guarantee policies because they see their prices dropping.

The Euro is a big part of their revenue and it is dropping like a rock. That makes cruises more expensive for Europeans (almost 1/2 of RCL's clients and an increasing number of NCL clients) so they foresee less demand from Europeans.

So - to increase demand they can only do one thing - drop prices.

Plus - fuel getting cheaper has given them more wiggle room to drop prices - so they can do it to compete.

I predicted RCL prices would drop two weeks ago, and at first they went up, but now I see they are among the cheapest cruises. It appears RCL has finally decided it is better to fill those cabins than to worry about price stability.
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Old May 30th, 2010, 03:02 PM
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We don't plan to book anything too far in advance again, we did for our anniveraries last year but we wanted specific things then. Now I just want as much as possible for the least money (OK who doesn't!!)
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Old May 30th, 2010, 04:25 PM
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Quote:
Originally Posted by Paul Motter View Post
Yes, but before NCL announced the 48-hour policy they had NO price guarantee policy.

Unfortunately I think Royal Caribbean and NCL have purposely ended the best price guarantee policies because they see their prices dropping.

The Euro is a big part of their revenue and it is dropping like a rock. That makes cruises more expensive for Europeans (almost 1/2 of RCL's clients and an increasing number of NCL clients) so they foresee less demand from Europeans.

So - to increase demand they can only do one thing - drop prices.

Plus - fuel getting cheaper has given them more wiggle room to drop prices - so they can do it to compete.

I predicted RCL prices would drop two weeks ago, and at first they went up, but now I see they are among the cheapest cruises. It appears RCL has finally decided it is better to fill those cabins than to worry about price stability.
Actually on the Alaska front, we have started to see price drops for the main lines like Princess, Celebrity , Holland America that are almost 50 % of the original early bird prices.
The reality is once they find a way to fill the cabin then they get a lot of their monies back from onboard purchases and advance excursions , specialty restaurants.
During the Iceland problems , they were filling the cabins with local people at reduced prices to compensate for the ones who could not fly in.
I'm not sure about the oil prices as a lot has to do with the cruiselines future supply price bulk contracts and how many refinaries are actively on stream.
Per below the $65 a barrel most lines quote as a possible line to surcharge which as you say, they have not has jumped up to about $74
http://www.marketwatch.com/story/oil...ade-2010-05-28

I'd suggest some other factors are also in play (used to work in the industry) , refinaries are much more efficient in production, newer cruise ships are also more efficient in usage of oil or gas, larger ships also move more people so the average cost pp is down.
Like planes , it is better to fill the vessal ( as you said ) for economies of scale.
Invoking a surcharge pp for oil price is not needed if they can recover onboard by raising the price at a unit level for various items.
In truth , we will always have some one at the table who got a lower price just like a plane.
In my UK Boards, the Euro price is not effecting a lot of cruisers as they are using P&O, Fred Oslen. MSC et cetra for cruises in those areas. They seem to be thinking twice about RCL, Princess, NCl because of the price markup per their words vs. what we can book for and also the airfares.
Certainly the good voyages and the repostioning ones get filled up a year in advance and if you use airmile points for the flight then you need ot book almost a year in advance as the airlines depending on your airmiles reward program only provide so many seats per plane. In todays world they have reduced the number of flights to ensure 80-90 % occupancy rates.

Sorry , I've gone off the topic a bit.
Cheers
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Last edited by robh; May 30th, 2010 at 04:37 PM.
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Old May 30th, 2010, 04:32 PM
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Lallipia,

I'm so you're so angry about this. Since you're a first time cruiser, you may not be aware that booking cruises is a lot like booking airfare. It's the roll of the dice. When I cruise, I know some people paid more than me, some paid less, and some paid the same. Most of the time booking early has paid off for me.

Don't let $140 ruin your vacation. I wouldn't write off NCL and all TAs over this.
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Old May 30th, 2010, 05:11 PM
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Not just cruises, any holiday we have been on someone has paid more or less than us & had a better or worse room/hotel. Cruises can be the worst culprits though, they can drop thousands per couple.
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Old May 30th, 2010, 07:07 PM
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Someone on the boards mentioned out cruise has dropped the single supplement on ceratin catagories. I had a balcony cabin with an almost 100% supplement for my daughter. When i checked and confirmed the supplement had dropped (less than 3 weeks from sailing), my TA got an upgrade to a mini-suite. Good TA's are a find and when you get one, keep her!!!
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Old May 30th, 2010, 07:41 PM
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First, I'm kind of surprised that an AAA agent booked a NCL cruise for you at all. Back in 2005 when we went to our AAA agent to book NCL she wouldn't do it :eek:. That's when I found our current (and wonderful!) TA.

Second, your AAA agent should have told you that if the price goes down after final payment, too bad . While some agents can get you perks after final payment, I'd guess that an AAA agent is not one who can.

I agree with the other poster's. Go and have a wonderful time on your cruise! When you get back, find a new TA ! What I did was to call one of the oldest Travel Agencies here and I asked if they had a Cruise Specialist. They transfered my call to our current TA and we've used her ever since.

Have a great cruise,
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Old May 30th, 2010, 10:04 PM
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Quote:
Originally Posted by jefarl View Post
Someone on the boards mentioned out cruise has dropped the single supplement on ceratin catagories. I had a balcony cabin with an almost 100% supplement for my daughter. When i checked and confirmed the supplement had dropped (less than 3 weeks from sailing), my TA got an upgrade to a mini-suite. Good TA's are a find and when you get one, keep her!!!
Hello everyone, once I found that there was a low supplement for the Jewel of 25% I decided to book. I originally found a inside guaranty for around $686, then it dropped to $624 at which point i made holds for a few days to see if the price would drop more. After a week, I went ahead and made the reservation on a Wednesday, and paid Thursday night. I was going to be away for 2 days from my computer, and wasn't going to have the opportunity to make more holds.

I found on Saturday that the price dropped of the cruise $50, hence a $62 reduction it what my cost would be. I called NCL, and will say I got someone very nice on the phone who offered me a upgrade to an outside, but no $62 credit from the price deduction. I politely declined, and when I returned home I filled out the online form to request a credit.

I am gambling that perhaps I would have the chance to jump from an inside guaranty to and outside, and why not try to get the price credit.
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