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View Poll Results: HOw would you rate the disembarkation process for NCL
Excellent 4 50.00%
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  #1 (permalink)  
Old July 27th, 2010, 12:31 PM
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Lightbulb improving disembarkation process

I was on my 4th cruise in June and the disembarkation process was very unorganized. People were coming down different stairways and cutting people off who have been waiting in line. Their were no cruise line employees overseeing the process. They kept calling different color tags even though the line was not moving.

I'm working on a school project and we need to get ideas on how to improve the process. Please answer these questions:

1. How can NCL improve the disembarkation process?
2. How can NCL reduce the time people are waiting in lines for disembarkation?
3. How can NCL organize a smooth flow for disembarkation?
4. How can NCL create a good feeling for them from their leaving passengers?

Please help!! Thank you : )
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  #2 (permalink)  
Old July 27th, 2010, 12:57 PM
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I have sailed NCL seven times and have yet to have a bad disembarkation. On NCL they actually do better than other lines. You can stay in your cabin and leave any time after your color is called.

The main thing ANY cruise line can do is only let people with the appropriate color disembark. If people have an early flight they should fill out their questionnaire or contact the Customer Service desk and let them know they will need an early disembarkation.

11:30 a.m., Noon or 1:00 p.m. are not early flights for almost any U.S. port.

The hardest thing is that many people just want to get off the ship and head home. They also believe that "It won't hurt if I go early." Multiply that attitude by a few hundred and you have a problem.

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Old July 27th, 2010, 02:16 PM
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disembarkation process was extremly poor.

But I think it was so slow because of US immigration
prozess - they need 2-3 minutes for every passanger .

so 4000 * 2 minutes = 8000 minutes -
that is more than 10 hours .

then people were waiting for taxi 0.5-1 hours in New York.
I went one block and get me a taxi in 3 second then
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Old July 27th, 2010, 02:18 PM
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but embarkation was terrible too.

terrible, terrible, terrible !!!!!

and that was NCL problem !

they could made a lot of things to make it easy . they did nothing !
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Old July 27th, 2010, 09:52 PM
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Join Date: Sep 2005
Location: Arkansas
Posts: 2,617

how many lines have you cruised and what port were you disembarking from? I assume we are talking the end of the cruise?

If we are talking in port, I do think there are times it could run a little more smoothly, but I have cruised almost 30 times and NCL has the best policy of all, followed by Princess.

We had one bad experience, it was Los Angeles, and that was the fault of customs, not NCL.

ncl, carnival, HAL, Costa, RCI, commodore,chamdres,celebrity,Princess
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