I was on my 4th cruise in June and the disembarkation process was very unorganized. People were coming down different stairways and cutting people off who have been waiting in line. Their were no cruise line employees overseeing the process. They kept calling different color tags even though the line was not moving.
I'm working on a school project and we need to get ideas on how to improve the process. Please answer these questions:
1. How can NCL improve the disembarkation process?
2. How can NCL reduce the time people are waiting in lines for disembarkation?
3. How can NCL organize a smooth flow for disembarkation?
4. How can NCL create a good feeling for them from their leaving passengers?
I have sailed NCL seven times and have yet to have a bad disembarkation. On NCL they actually do better than other lines. You can stay in your cabin and leave any time after your color is called.
The main thing ANY cruise line can do is only let people with the appropriate color disembark. If people have an early flight they should fill out their questionnaire or contact the Customer Service desk and let them know they will need an early disembarkation.
11:30 a.m., Noon or 1:00 p.m. are not early flights for almost any U.S. port.
The hardest thing is that many people just want to get off the ship and head home. They also believe that "It won't hurt if I go early." Multiply that attitude by a few hundred and you have a problem.
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