Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Norwegian Cruise Lines
Register Forgot Password?

View Poll Results: HOw would you rate the disembarkation process for NCL
Excellent 4 50.00%
Good 0 0%
Fair 0 0%
Poor 4 50.00%
Voters: 8. You may not vote on this poll

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old July 27th, 2010, 12:31 PM
Junior Member
Beginner
 
Join Date: Jul 2010
Posts: 1
Lightbulb improving disembarkation process

I was on my 4th cruise in June and the disembarkation process was very unorganized. People were coming down different stairways and cutting people off who have been waiting in line. Their were no cruise line employees overseeing the process. They kept calling different color tags even though the line was not moving.

I'm working on a school project and we need to get ideas on how to improve the process. Please answer these questions:

1. How can NCL improve the disembarkation process?
2. How can NCL reduce the time people are waiting in lines for disembarkation?
3. How can NCL organize a smooth flow for disembarkation?
4. How can NCL create a good feeling for them from their leaving passengers?

Please help!! Thank you : )
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old July 27th, 2010, 12:57 PM
Mike M's Avatar
Administrator
Admiral
 
Join Date: Jul 2004
Location: You're Looking At Me
Posts: 23,765
Default

I have sailed NCL seven times and have yet to have a bad disembarkation. On NCL they actually do better than other lines. You can stay in your cabin and leave any time after your color is called.

The main thing ANY cruise line can do is only let people with the appropriate color disembark. If people have an early flight they should fill out their questionnaire or contact the Customer Service desk and let them know they will need an early disembarkation.

11:30 a.m., Noon or 1:00 p.m. are not early flights for almost any U.S. port.

The hardest thing is that many people just want to get off the ship and head home. They also believe that "It won't hurt if I go early." Multiply that attitude by a few hundred and you have a problem.

Take care,
Mike
__________________
Cruisemates Community Leader/Moderator

"There is a great difference between being well traveled and just having been to many places." ~Me

"Fear is the assassin of dreams." ~Me
Reply With Quote
  #3 (permalink)  
Old July 27th, 2010, 02:16 PM
sergej's Avatar
Senior Member
Cruise Maniac
 
Join Date: Mar 2010
Location: Germany
Posts: 195
Send a message via Skype™ to sergej
Default

disembarkation process was extremly poor.

But I think it was so slow because of US immigration
prozess - they need 2-3 minutes for every passanger .

so 4000 * 2 minutes = 8000 minutes -
that is more than 10 hours .

then people were waiting for taxi 0.5-1 hours in New York.
I went one block and get me a taxi in 3 second then
Reply With Quote
  #4 (permalink)  
Old July 27th, 2010, 02:18 PM
sergej's Avatar
Senior Member
Cruise Maniac
 
Join Date: Mar 2010
Location: Germany
Posts: 195
Send a message via Skype™ to sergej
Default

but embarkation was terrible too.


terrible, terrible, terrible !!!!!

and that was NCL problem !

they could made a lot of things to make it easy . they did nothing !
Reply With Quote
  #5 (permalink)  
Old July 27th, 2010, 09:52 PM
Senior Member
Admiral
 
Join Date: Sep 2005
Location: Arkansas
Posts: 2,617
Default

how many lines have you cruised and what port were you disembarking from? I assume we are talking the end of the cruise?

If we are talking in port, I do think there are times it could run a little more smoothly, but I have cruised almost 30 times and NCL has the best policy of all, followed by Princess.

We had one bad experience, it was Los Angeles, and that was the fault of customs, not NCL.

Nita
__________________
ncl, carnival, HAL, Costa, RCI, commodore,chamdres,celebrity,Princess
Reply With Quote
Reply

Bookmarks

Tags
carnival, cruise, disembarkation, disembarking, disembarkment, epic, immigration, jewel, liberty, line, long, ncl, norwegian, process, ship, time, york

Similar Threads
Thread Thread Starter Forum Replies Last Post
Delfthuis is Improving rollerdonna Chit - Chat for Cruisers 11 May 1st, 2006 07:37 PM
NCL process ? Crooz Shore Excursions 1 January 16th, 2006 12:03 PM
Can someone go over the embarkation/ disembarkation process Stefanie K Celebrity 5 March 28th, 2005 10:55 AM
If the Jewel is an example.. RCI food is IMPROVING Kuki Royal Caribbean International 5 February 5th, 2005 07:01 PM
improving my game Faith Gambling and Games 12 November 28th, 2003 05:10 AM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 02:06 AM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1