Old January 8th, 2016, 07:50 AM
charlie8252 charlie8252 is offline
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Default Assistance Required Please

I have recently been on the Norweigian Epic from 28th December unti 3rd January. Whilst on board i used the cash machine (1-1-2016) and withdrew $300 successfully. Later i tried to use the cash machine again $500 (1-1-2016) but it stated NOT AUTHORISED. Thinking on that i may have gone over my daily limit i tried again $200 (1-1-2016) but again NOT AUTHORISED. I went straight to Guest Services and they informed me that the cash machine can only be used once a day, this was satisfactory and thought nothing of it. Upon returning home and checking my bank im absolutely distgusted that the $700 has been taken out of my bank along with subsequent charges from my own bank and has NOT been returned! I have been trying in vain to find somebody to speak to about this but nobody wants to know! It has very much put a dampner on my trip and have lost faith totally in NCL.

Please advise! :mad
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Old January 8th, 2016, 08:53 AM
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Donna Donna is offline
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I would keep talking to your bank....if no funds were taken out of the ATM, there should be no transactions. They normally give you a receipt....just keep on top of this.

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Old January 8th, 2016, 02:33 PM
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storybookcruises.com storybookcruises.com is offline
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Location: Cape Coral, FL
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Unfortunately, NCL can't be of help to you since the ATM is owned by another company. As Donna stated, you really need to discuss the whole thing with your bank.

It's not unusual when doing something like this that they put a hold on the money for a period of time (some longer than others) and eventually the hold will disappear when the charge is cancelled. This is similar to when you use your card at a restaurant; they put a hold on an amount and get an authorization as they don't know how much of a gratuity you're going to include on the bill. Same thing happens when using your card for gas. Once the bill is processed, the hold is cancelled. Again, the amount of time this takes varies by vendors.

Keep in mind that this 'hold' cannot be deleted by your bank. Unfortunately, they have to wait for the other company to release the funds.

My best advice is to never use an ATM on a ship. It's convenient, but usually a complete rip-off. It's always better to use one at a bank in port.

I once did not take my own advice because I realized I didn't have enough cash to pay for a taxi when we got off the ship, so against my better judgement, I used the ATM on the ship. Sure enough, not only did I get charged a $6 transaction fee for withdrawing $40, but then when I got home and checked my bank account, they also charged me another $2.50 service fee that was not disclosed anywhere on the machine or on my receipt. I immediately contacted my bank to complain about it and there was nothing they could do since they did not charge me any fees - these were fees charged by the company who provided the ATM.

That was a real fun trip because on the way home we stopped off at a Perkins for breakfast and used a different debit card that I had not used in about 3 months. Sure enough, right after using the card at the restaurant, I got a $350 charge made to it from a company in Canada! Luckily, my bank deleted the charge as fraud, but it just goes to show that you have to check your bank account on a regular basis.

Hope you get this resolved without any problems. Let us know how it goes.

Travel Agent/Cruise Specialist w/16 yrs exp and 51 Cruises on 12 different cruise lines in many parts of the world! VIETNAM VETERAN OWNED & OPERATED. Certified Accessible Travel Advocate. Specializing in unsurpassed personal service to insure you have a hassle-free vacation!
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