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Old November 15th, 2003, 01:48 PM
Ravgil
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Default Monumental snafu on Galaxy Nov 14th

We just lived through the worst disembarkation foul-up we've ever witnessed, onboard Celebrity's Galaxy (Nov 3rd sailing). This disaster occured on the last day of the 11-night cruise--Nov 14th. We were scheduled to dock at 10AM, but "due to rough weather coming up from the Bahamas," we didn't dock until after 2pm.

This, we were told, made it impossible to unload the luggage with the conveyer belt system normally used, because the tide had changed. So over 2,000 pieces of luggage had to be off-loaded by hand. Took hours.

Since customs would not allow anyone to disembark until the very last piece of luggage was unloaded, we finally got off the ship at 6pm--an incredible 8 hours late. As you might imagine, scores of passengers missed outbound flights, and everyone was treated to the torture of sitting around the lounges for 8 hours.

This was entirely avoidable, as tidal changes are known in advance, and the previous week had also seen a late arrival, due to bad weather coming up from the Bahamas. (This meant we got on the ship late, and got off late, too.) Lord knows what time the embarking passengers got on the ship--had to be at least 9PM--more than 8 hours late.

Other cruise lines--knowing bad weather could delay arrivals--make their departure time from the last port flexible. This prevents problems at disembarkation. Apparently, Celebrity didn't want to give up the income from shore excursions in Nassau.

I might also add that at least two of Celebrity's private islands--CocoCay and Catalina--are infested with flies. CocoCay also has an ongoing jellyfish infestation.

I'm fed up with Celebrity.

--Ravgil
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Old November 18th, 2003, 09:52 AM
David Starkey
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Default Re: Monumental snafu on Galaxy Nov 14th

Rough sea's are Celebrity's fault..???? I have had delayed arrivals and departures on several cruise lines because of weather or sea conditions. Lets face it...no one controls the ocean or can always predict what will happen on a given cruise.

Sorry for your experience.
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Old January 23rd, 2004, 11:30 PM
Ravgil
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Default Re: Re: Monumental snafu on Galaxy Nov 14th

Apparently you didn't read my whole message. I said:

"Other cruise lines--knowing bad weather could delay arrivals--make their departure time from the last port flexible. This prevents problems at disembarkation. Apparently, Celebrity didn't want to give up the income from shore excursions in Nassau."

So it really is Celebritys fault. The same thing happened the previous week. It's like the movie "Groundhog Day": The ship has to be hours late every single week? Come on now...
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