We went two years ago, and it was GREAT. Boat was able to get in close to glaciers, etc.---crew was friendly ---dress code extremely informal---food excellent...cabins small but adequate. Scenery unforgettable!
I would take Cruise West anywhere, anytime. Our cruise to Alaska on the Oceanus was an incredible experience. We were definitely guests, not customers and the knowledge and "knowhow" of the staff is the best. You will make friends and remember this experience for a life time.