I am a student at Bournemouth University currently writing my disseration on Ocean Village. I need people willing to complete a questionnaire to help me with my studies. All information will only be used for my dissertation and all respondents will remain anonymous.
If you have previously travelled with Ocean VIllage and can help, please complete the attached questionnaire and e-mail it to me at firstname.lastname@example.org. Alternatively just e-mail me and I will forward the questionnaire to you.
Hi, I have just stumbled across your request whilst looking for something else,
My partner and I joined the Ocean Village in May 2004 after enjoying a week cruising the mediterranean on the Island escape, The Ocean village was a BIG Mistake and at the end of the week we could not wait to get home.
The Ocean Village whilst being advertised for young people is in fact not at all orientated for anyone under the age of eighteen.
In fact anyone under the age of eighteen is unable to purchase tickets to play Bingo as the ship apparently abides by english law, however english law states the rules may be relaxed in international waters' ie 12 miles from land.
The cabin we occupied was dirty with ring marks on the polished surfaces, the sunbed on the balcony was broken.
The food available on-board was plentiful and orientated towards eastern or Indian tastes with very little food available for english tastes apart from burgers and sausages
Persons under the age of eighteen were only allowed in the nightclub until 11pm after which time it was occupied by a great majority of entertainment staff intent on being loud boisterous and generally obnoxious.
The hotel director was less than sympathetic to my complaints, and indeed was totally inflexible to any of my suggestions, which would have enabled us to enjoy the remainder of our time aboard, even though we had paid a considerable amount of money to be treated as such.
We have previously cruised with, Royal Olympic, P& O, Thomson,and Island Cruises all of which offered a better standard of service, I had previously cruised aboard The Ocean Village under its original name "Arcadia" had I known it was the same ship rebadged I would never have booked again.
I sent a letter of complaint whilst on-board via email, and also on my return to the uk, and recieved the usual couldnt care less response, but thats fine because I know many people that work in the travel industry and have told them and all my friends, and this is far more likely to affect their ticket sales.
If you ever go cruising my advice would be to go with Island Cruises (Island Escape) for the best that any cruise company can offer, with standards of service second to none, with polite friendly efficient staff, at all levels.