Having just off got the Grand today, Princess needs to put more focus on providing service on board -- this personal choice cruising line is not backed up with the quality product that Princess once offered.
Tom, that's what I was afraid of. I am noticing on many cruise lines that customer service is starting to fail. I don't know if it is the lack of training, the economic world situation, or just plain too much to do per employee. I try not to expect too much, but when I ask for a simple thing like water being kept filled, that is something that should automatically be fulfilled. We are looking forward to just relaxing on the Grand in 9 weeks and I plan on traditional seating plus we will probably skip Sabatini's. The service fee is just a little steep for my pockets. I have read the menu and even if I could consume all of that food including pizza and pasta at one meal, I don't think it is in my best interest to even try.
With all of the new staffing that the myriad new ships will require, I am sometimes amazed that, for the most part, the lines have maintained their standards as well as they have. I keep hoping, however, that the growth will slow so that they can devote more time and effort to training their personnel to deliver the quality of service that was their hallmark.