Last July we booked the Ocean Princess, 04/29/01, 22-day, 3-cruise repositioning (San Juan to Vancouver) with one-way air (Vancouver to San Juan) through the cruise line. In December I purchased air deviation (Seabird Gold) to fly to San Juan a day early (4/28). We were charged the $35 air deviation fee and a $35 flight differential fee. We got AA flights: 1086 (depart YVR 7:05 AM arrive DFW 1:15 PM), and 1904 (depart DFW 2:23 arrive SJU 8:01). Yesterday our Docs. (with deviation fees listed) came and the air tickets are wrong - they are for the 29th...the day of sailing! Princess gave us the flights we purchased deviation NOT to get.
As soon as I realised the mistake I contacted our TA who set to work trying to fix the problem. Princess has refused to do anything - claiming it is the TA's fault for not checking the tickets carefully before sending them to us. Our TA admits culpability in this respect. But in his defense, I will say even I did not see the mistake until reading the tickets for the fourth time - everything (flight numbers, times etc.) is identical except for the date. One of the flights we requested is now sold out and there is no hope of getting our original deviation flights. I knew I would get nowhere, but contacted Princess myself and was told "Too bad, you have tickets that should get you to the ship on time...you'll just have to live with it." Princess will NOT send us with AA on the 27th, or on another carrier on the 28th. They will do ABSOLUTELY NOTHING except (without admitting any responsibility for the mistake) refund the deviation fees, and are trying to claim the flight differential fees are non-refundable as AA is not their preferred carrier out of Vancouver. To say I am POed at Princess is an understatement!
Here's what our TA has done -
He has worked directly with AA to switch our theoretically 'unswitchable' tickets for this:
27th depart YVR 1:16 PM, arrive DFW 7:36
3 star hotel in Dallas overnight.
28th depart DFW 8:04 AM, arrive SJU 1:42
I can live with this. In fact, it will give us even more time in San Juan to 'see the sights', and I will now be able to say I spent a night in Texas....yeeha!
Kudos to our TA...he made a mistake, admits it, takes responsibility and fixes the problem. We are all human, and I can forgive this.
Boos to Princess...they made a mistake, won't admit it, won't take responsibility, and will do nothing to fix the problem. I can't forgive this.
I have calmed down now and will try not to let this fiasco colour my onboard experience. However, an executive at Princess will be receiving a polite, but directly worded letter when we get back.