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  #61 (permalink)  
Old September 7th, 2001, 10:36 PM
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Default Re: Princess Cruises Sucks

When I have a problem such as yours, I write directly to the CEO. I've done this with success with Marriott and IBM. Good luck.
  #62 (permalink)  
Old September 8th, 2001, 03:17 PM
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Default Re: Princess Cruises Sucks

Steve,

Yours, by far, is my favorite response to the original, unreadable, message.
  #63 (permalink)  
Old October 15th, 2008, 09:23 PM
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I went on a Princess Cruise for the first and last time. I was warned by friends that they have cut back tremendously on services but I went anyway because there was such a hot price online.

I bought an internet package to last me the length of the cruise for 150.00 and then the internet was down 90% of the time. I was unable to use my time as a result and the cheap bastards wouldnt refund the unused time.

The staff were so miserable compared to other cruise lines. I wont mention my favorite cruise line so that this doesnt sound like an ad for them. But they are SO much more friendly and entertaining. One person came up to the table we were eating at and when I asked that they take my plate....she responded by saying....why are you wasting all this food? You are all the same - you shouldn't take food you can't eat. The excursions were so disorganized that on our stop in Turkey they published the wrong time on our ticket and we missed our excursion. The bastards wouldn't give me my money back for it because they told me I should have checked my ticket because they tell everybody to do so. They said it is written correctly everywhere else and they are not responsible if I dont check my ticket.

How could so many things go wrong? I cannot call this a fluke.

There are other things that happened but I wanted to just get those other things off my chest because I am so pissed for me and my girlfriend!

If you can find a different cruise line than Princess, CHOOSE IT!
  #64 (permalink)  
Old October 15th, 2008, 10:58 PM
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I went on the Dawn princess in 2006. it was also one of the worst ship i been on. the food was not great, My Cabin heater was not working, and some of the people who work onboard was not nice.
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Old October 16th, 2008, 01:36 AM
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J Stevens,
Sorry to hear you had such a bad time, but do not give up on Princess or cruise ships all together.

You might try and contact Mr. Alan Buckelew at the corporate center in Santa Clantia, Ca. He might be able to help you.

I hope you continue to cruise.
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  #66 (permalink)  
Old October 16th, 2008, 03:46 AM
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Ah, the shareholders...

Two things, one, his tickets bore a cabin number for which he was denied entitlement. Angry? Of course! Two, no matter how hostile the customer may have been towards the ships's staff, they should be sufficiently trained to handle the situation as soon as possible without the problem degenerating to the degree it did.

While there are abundant Princess cheerleaders now responding to this posting, there are many many more potentially future customers who simply read and absorb the given information. It is in Princess' interest to prevent this sort of review, especially with the coming financial times. Those who, in defence of the line, attest to the wonderful Princess cruise they had experienced should understand that "wonderful" is as it should be. The attempted character assassination of the original poster is doing little to help Princess' business interests. And of most importance, the OP's condemnation of the Line has no reflection on our personal choice of cruise line.
  #67 (permalink)  
Old October 18th, 2008, 10:04 AM
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Default Princess wouldn't remedy my issue so here I am

Ok so I am writing this to get the last say to what I believe was an unfair response from Princess HO. Also to warn off anybody who may be considering the same excursion in Instanbul.

I went on an excursion that was grossly misrepresented in the Princess book, the online excursion listing and the onboard sales sheet for that excursion. In all 3 places a similar description is written. But what is written is not delivered. When some of us complained to the tour guide she told us that she had no idea why Princess would say such things are included in the tour. She said it would be impossible to do those things because there would be no access. Many of us were very disappointed because it was to be the highlight of the specific excursion. It was the one thing that made it different from many of the other excursions available that day.

Back on the ship I requested a refund. I was told to file a formal complaint. I did this and the last day I was advised that I would receive 25% off the cost of the excursion. I appreciate the gesture but I felt this was not fair. As I wrote in the complaint, the only reason I chose this excursion and separated from my friends was because of this main focus that did not take place. I would much rather had stayed with my friends that day given that the excursion didn't deliver what was promised.

At home I sent an email to the address supplied when I was given the 25% credit. I told my complete story and asked that I be fully reimbursed. After a month of no response I re-wrote and ccd a few other email addresses I was able to find online. Finally 2.5 months after the cruise I received a letter in the mail denying any further credits. The letter went on to say that the excursion was not misrepresented in the writer's opinion. Give me a break. It could not be more wrong....and I checked online now and see that they are selling the excursion the exact same way. Ridiculous.

I don't have the letter with me right now but I wish I did so I could include the name of the idiot who denied me a credit. The idiot who decided that everything happened just as advertised. The idiot who decided to further let me down for the sake of a few dollars. For me it is the principle that they should not advertise and then not deliver. And further it is because they continue to misrepresent the excursion even to this day. For the idiot who wrote back with his decision, he saved the company $51.75. Yes thats all....that's why I call him an idiot.

The excursion is only $69.00 and they had given me 25% off that. The rest is so precious they couldn't credit me given how disappointed I was.

I am a chef and enjoy cooking and serving international foods. Below is the excursion as listed (onlne today) that I was very much looking forward to. I underlined and made red the things that did not take place on the excursion. I mean they DID NOT TAKE PLACE - not one aspect. Yes we all got a kebob lunch which was prepared out of sight and served like any restaurant would. Not one piece of information, demonstration nor hands-on experience. We didn't shop for any of the ingredients whatsoever. The other things listed in the excursion we did and they are the same as what my friends did on their excursion except they also got to see a mosque or two in the time I was supposed to be learning a local skill...that never happened.

Cuisine & Bazaars Of Istanbul

Explore Istanbul's market and discover the elements of Turkish cuisine. Visit Istanbul's Fish Market and the Spice Bazaar. Shop for the raw ingredients required for kebaps at Beyoglu Farmers' Market. Learn the Turkish art of kebap-making and sample some savory kebaps.There's free time to shop in the Grand Bazaar.

WHAT YOU VISIT
Fish Market ? This market features seemingly endless arrays of fresh fish and seafood from the Bosphorus. The selection ranges from flat fish and grouper to octopus and shrimp.

Spice Bazaar ? Built in 1663, the Spice Market is still the second-largest covered bazaar in Turkey. Its vendors offer all the spices of the East including cardamom, turmeric, saffron, rose water and more. Taste some Turkish delight.

Beyoglu Outside Market ? This market has every type of produce - all sold according to its season. Try a Turkish "simit," typical Turkish bread.

SHOPPING
Grand Bazaar ? Your guide escorts you to a store just outside the Grand Bazaar, your rendezvous after visiting the market. View a carpet-weaving demonstration and explore the Grand Bazaar, where shops are organized by the wares they sell. The narrow alleys are filled with shops offering jewelry, carpets, leather ware, copper goods and more. Bargaining is expected ? and half the fun.

LUNCH
Discover the Turkish art of kebap-making during your dining experience and enjoy traditional Turkish-style kebaps. Complete your meal with a Turkish coffee.

WHAT YOU SEE ALONG THE WAY:
Board your air-conditioned motorcoach and cross the Galata Bridge. Drive along the Golden Horn en route to the Fish Market. Continue to the old city and the Spice Bazaar. Head to Beyoglu and a local kebap house.
  #68 (permalink)  
Old October 18th, 2008, 06:00 PM
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So sorry to hear your excursion wasn't meant to be. I'm glad you made a complaint. That is the only way cruise lines know their excursions are not being carried out as they claim.

This board is so important before you take your trip. Others can give input to excursions they have taken.

Is it at all possible the excursion company decided to 'cut back' on a few areas but yet promised the cruise lines they would deliver?

Thanks for your input, I hope corrections are made in their advertising.
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  #69 (permalink)  
Old October 18th, 2008, 06:34 PM
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Quote:
Originally Posted by worthew8
I'm glad you made a complaint. That is the only way cruise lines know their excursions are not being carried out as they claim.
What difference does it make that I told them? They wrote back saying that it DID happen just as advertised. So what good is that? Pure denial!

Here by the way is the letter I emailed to them to which the idiot replied as I previously described.

Greetings…

I was aboard the Emerald Princess Voyage E819 for a spectacular vacation. This was my first cruise and I thoroughly enjoyed myself and all that the ship had to offer.

On the entire trip and out of all of the excursions I encountered only one problem; the Istanbul Tour IST-11. This tour called Cuisine & Bazaars of Istanbul was nowhere near what was described both in your catalogue and online listing where I pre-booked. The tour was described as follows – “Explore Istanbul’s market and discover the elements of Turkish cuisine. Visit Istanbul’s Fish Market and the Spice Bazaar. Shop for the raw ingredients required for kebaps at Beyoglu Farmers’ Market. Learn the Turkish art of kebap-making and sample some savory kebaps. There’s free time to shop in the Grand Bazaar.” And, “LUNCH
Lunch is an interactive learning experience. Discover the Turkish art of kebap-making during your dining experience and enjoy traditional Turkish-style kebaps. Complete your meal with a Turkish coffee.” - that is right off your website still today!!! In your brochure it promises – “LUNCH
Lunch is an interactive learning experience. Discover the Turkish art of kebap-making during your dining experience and enjoy traditional Turkish-style kebaps. Complete your meal with a Turkish coffee.”

In reality there was no shopping for raw ingredients to make kebabs, we never touched anything and we were given absolutely NO demonstration about the art of making shish-kebabs. Nothing. We went to the market and went for lunch at a restaurant. Being a chef, I was really looking forward to this. I feel completely ripped off. In fact, I didn’t join my friends that day on their tour because I wanted to learn this. When I got home I had people ask me precisely how that tour was because they knew how much I was looking forward to doing something so local and authentic.
During the tour (at lunch) I asked the guide why we didn’t buy meat and spices and why we aren’t making kebabs and learning how to. She was shocked to hear that we would expect anything like that. She responded by saying, “Do you really think we can all go in the kitchen and watch them cook? That is crazy of course we would never do that.” Others piped up and said “Yea, what happened to the demonstration?

Suffice to say I want my money back for this! I wrote out a complaint on the ship and was given a 25% refund. This is not enough! And we are not talking about a lot of money so I feel further ripped off by Princess and insulted that this is all I was offered. Now I have to spend this time in the morning in my office to type all this crap out again because Princess Cruises didn’t fulfill their promise as described and then went on to deny giving me my money back. I am not happy!

I demand a refund and I suggest you update the website and brochure so that others are not equally lied to.

Thank you.
  #70 (permalink)  
Old October 18th, 2008, 10:42 PM
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Default Re: Princess Cruises Sucks

Quote:
Originally Posted by Sheila
I would be interested to know how your attorney advised you regarding this matter. I am an attorney, and, while I certainly do not condone the rude treatment you received, I can say that it seems to me that you got what you bargained for and are therefore contractually obligated to pay for your cruise fare. Let me explain what I mean when I say that you got what you bargained for: you paid for stateroom A235 and you got it. Okay, so it wasn't clean when you first got there and there was a stain in the carpet, but you had unrestricted use of that stateroom for the duration of the cruise, and I assume that there was not anything substantially wrong with it that would have prevented you from enjoying it (i.e.; the plumbing worked, it wasn't leaking water from anywhere, it had heat/air conditioning, etc.). Now, you may have been told by your TA when you received your cruise documents that you had been upgraded, but you must keep in mind that any upgrades are made at the discretion of the cruise line, and if the cruise line gave you the stateroom you originally purchased despite your being told you'd been upgraded, I do not see how you have been harmed.

As for your luggage being lost, the cruise line did compensate you to some extent by giving your companion the $250 credit. I would read carefully your cruise contract to determine the line's liability for lost luggage; unfortunately you are probably bound by that liability limit. If that limit does not cover your actual out of pocket losses, then file a claim with your travel insurance (or possibly homeowner's insurance) and see if you can get additional compensation.

The treatment you received was abhorrent and I do sympathize with you. No passenger should ever be treated rudely and I can understand your frustration. You were right to inform the cruise line of the manner in which you were treated, and I think that their offering you a 25% discount on a future booking was a good attempt to win you back as a customer. I'd say give it a try.

In conclusion, I think you are going to have a really difficult time successfully disputing the charge for the cruise fare. Put it behind you. Forget about the bad times you had and try to focus on at least one positive aspect of your vacation. Then go have a ball on a future Princess cruise knowing that you paid 25% less than everybody else paid for theirs.
Sheila:

Very well written answer to a cruiser who is un-satisfied with Princess. In reading the post it sure sounds like while the initial treatment may not have been the best, and I do sympathize with the poster, but Princess certainly did bend over backwards to try and satisfy the passenger. There seems to be a rash of problems on Princess for first time posters and that is unfortunate.

(A tale of two cruise lines and how they handle problems)

I was on a Princess cruise three years ago and the airlines lost all of my luggage and Princess gave us a $1,000 onboard credit to purchase what ever we needed and our purser worked very hard to locate our luggage.
This was even though our independtley booked airline lost our luggage and not Princess. While it was no fun worrying about what happened to our luggage we made the best of it and still enjoyed our entire cruise.

Now on the other hand on a cruise a couple of years ago on Celebrity we boarded a ship to Alaska that, unknown to us, had a design flaw in the propulsion system and then proceeded to have the same problem with the propulsion system that had had happened 16 times before on Celebrity m-class ships. Long story short we missed over half (two ports, the only glacier day on our cruise and the Inside Passage) which were all part of our planed itinerary and I wound up receiving from Celebrity an insulting $100 on board credit. Now that is what I would call a ruined vacation!! We also received unbelievable treatment from the Captain and other ships officers regarding our horrible cruise but we still tried to make the best of it and enjoyed what we could of our vacation. So you will have to forgive me if I see nothing that even comes close to be advising anyone not to sail Princess because what I would call minor problems which do happen on any cruiseline. Now when it comes to Celebrity, well draw your own conclusions there.

All cruise lines have problems from time to time and how the problem is handled by the corporate people is what counts. That's what always brings me back to Princess.

Hope your next cruise is much better.

Debra
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  #71 (permalink)  
Old October 26th, 2008, 07:11 PM
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Reminds us of our first cruise on Celebrity. We sailed on the Zenith and although we will not go into the details it was the provebial cruise from hell! Everything that could have gone wrong did. The final insult was on the night tips were handed out our Room Steward pounded, yes pounded on our door demanding that we tip his boss, the Chief Cabin Steward. The point of the story is we wrote letters to Celebrity, went on the boards and said it is the worst cruiseline we have seen and we would never repeat never sail them again. A few years later our TA talked us into trying them again, this time on Connie. Guess what, the cruise was wonderful. We have since taken 4 additional cruises with Celebrity, each being wonderful. As far as the Princess front desk being rude, we agree. We have sailed Princess 16 times now and for the most part they are bad. We recently returned from the Sapphire and the front desk was excellent. Do not crucify Princess for one bad cruise. They are an excellent cruiseline.[/b]
  #72 (permalink)  
Old October 26th, 2008, 07:50 PM
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Just an FYI, this origional post goes back to 2001, cruising in general is a bit different from over 7 years ago.
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Old October 27th, 2008, 01:00 AM
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As I have said before - I just don't get it. I have been on many cruises on different lines. Never EVER, have I had rude, surly, even indifferent crew members, or cruise ship staff that blow me off. I am not casting aspersians on anyone else, I just don't get it.
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  #74 (permalink)  
Old October 27th, 2008, 04:30 PM
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I'm with you subtropic. I have never even met someone that would be considered to be in a bad mood never mind rude. Every cruise that i have been on has been with Princess, so I can only speak about them.
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  #75 (permalink)  
Old October 27th, 2008, 10:14 PM
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Quote:
Originally Posted by Donna
Just an FYI, this origional post goes back to 2001, cruising in general is a bit different from over 7 years ago.
Donna: Good catch, I hadn't noticed that the first posts go back to September 7 and 8, 2001. I guess I am at a loss as to why a first time poster would go back and dig up such an old post. Not sure, but I think there may be some subtle message in the first time posters screen name.

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  #76 (permalink)  
Old November 28th, 2008, 03:21 PM
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Well this was a fun read, and yes, I picked up right away this was an old thread, so surprised no else did till Donna. Post like this get pulled up to top on travel forums as often a poster will do a "search" entering key words and find a thread to continue on,, sometimes they themselves not noticing original date of thread start.

I agree OP was a bit hostile, and picky ( oh come on stained carpet, hello, thousands of feeties have been on that carpet before you and no they do not shampoo them between every client, and even if they did, a stain is a stain.. they stay. )
BUT, I do think staff should have handled him a bit nicer. I have seen staff react rudely to irate people, and it is their JOB NOT TO, but to calm situation down. Anyone who works successfully with public should have these difusing skills.

As for newer post by the fellow complaining about his shore excurision being not as portrayed, and not getting a full refund, I am on his side. His letter was polite and respectfull, and frankly it was a lousy 50 bucks , they need to keep him as a customer, not blow him off.
Times are getting tough,, they will have to start offering more discounts to continue to attract new customers, if they are stupid and offend old ones especially.
  #77 (permalink)  
Old November 28th, 2008, 11:43 PM
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The stain on the carpet come on. Did you want them to put in new carpet when you came on the ship???

Also I wouldn't of complanied that much for the room. Did it really matter that you got uprgraded.

The only thing that you should of compained about was the lost luggage. But not to the extent that you had multiple meetings with the employees on the ship.

You could of mad your vacation a lot better. You wouldn't of lost 6 days of your vacation if you had handled this situation better.

An really talking to the Purser's desk and having a meeting took the whole day??? Come on!!
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  #78 (permalink)  
Old November 29th, 2008, 03:28 PM
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This thread was started over 7 years ago--don't know why someone dug up the dead but I want to let everyone know that the Ron who ws posting on this thread is not this Ron---- he is /was from Canada--I'm not--I'm a hillbilly from Ky. and during the heat of this original thread I was in the processing of retiring and moving to Jekyll Island, Ga. and didn't make any posts re / anything.
So, for what it's worth--that's my story and I'm sticking with it.
and, can we let the dead stay dead ??
  #79 (permalink)  
Old November 29th, 2008, 08:24 PM
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I'm with you, Ron from GA! Let's bury this dead horse once and for all!
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Old November 30th, 2008, 02:26 AM
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I didn't even realize it was from that long ago!
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