Jenn - You didn't say what date you were cruising. Were you upgraded free or did you pay for it? Seemed as if you implied you had paid for the upgrade, which really shouldn't ne necessary. I always book an AD guarantee and have always been upgraded. For the 12/16 Grand cruise, we were upgraded to an AB within a week of making our reservation. I wouldn't mind another upgrade to an AA or Vista, which they tell me may happen, but no matter, the AB is wonderful. Too bad they have eliminated the butler service though. That was terrific.