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Old July 14th, 2002, 10:33 PM
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Default Double port charges for singles and Princess's response

I wrote Princess and my travel agent included a cover letter because of my dissatisfaction with paying double on these "so-called" port charges when I travel as a single. I cruised with them for 10 days last October, 15 days in April and have booked a 10 day cruise for December plus I have money on deposit for a future cruise. I obviously like Princess, but I do not like this extra charge!

Their response:

"Your dissatisfaction regarding our exclusive occupancy pricing policy has been noted. As you are aware, our fares are based upon double occupancy rates. Because exclusive occupants are traveling alone in a stateroom where two berths or more may be sold, we charge a single supplement for the unused berth. (I am well aware of this policy and don't dispute it.) This supplement varies, depending on the type of stateroom the passenger booked and the product area in which they are sailing. (I know this, too - it varies from 150% to 200% of the fare.) Further, effective Fall 2001, the charges for ports on the itineraries were reflected for exclusive bookings based on the exclusive occupancy rate. In essence, non-commissionable cruise fare is no longer charged separately. (And, that of course is another way not to give the travel agents their commission.) This has been incorporated as a part of the total cruise fare. (Does anyone know if this is true on other cruise lines?) Therefore, there would be no separate "port charge" amount. Although we are sorry for your disappointment with our pricing policy, rates based upon double occupancy are standard in the cruise industry and our policy is not meant to offend or discriminate. As a result, we must respectfully deny your request for a partial refund (that would be $199) of your Coral Princess sailing in December."

This "exclusivity" really makes me feel special - in that the only thing it does is give them an extra $199. I am paying 200% for the cabin which I understand.

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Old July 15th, 2002, 05:53 PM
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Default Re: Double port charges for singles and Princess's response

Janie,

It sounds like the bottom line is that Princess has decided to eliminate "Port Charges" as a separate line item and include the port charges in the base fare. It's an interesting change in policy, especially given the industry trend toward separate charges for just about everything else. Nonetheless, it raises a couple interesting questions.

>> 1. To what extent is this change a response to the recent intensification of demands from consumer advocates for itemized breakdowns of the specific port charges?

>> 2. Which other lines are doing likewise?

My suspicion is that most major line probably are making a similar shift in policy -- an interesting development since, in the past, the theory was that cruise lines could pass any increases in port charges through to the consumer if the bill showed port charges as a separate item. By incorporating port charges into the base fare, the cruise lines will lose the ability to charge passengers for any increases.

BTW, the same is true of government fees and taxes.

Norm.
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Old July 15th, 2002, 09:53 PM
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Default Re: Double port charges for singles and Princess's response

Actually, Norm, they only charge me for one person's government fees and taxes! How about that!

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Old July 16th, 2002, 06:36 PM
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Default Re: Re: Double port charges for singles and Princess's respo

Janie,

Government fees and taxes are still itemized separately and levied on a "per person" basis. Princess has included "port charges" in the fare, but shown the amount separately.

I have noticed that several new Princess brochures no longer show an amount for port charges. Your post in that began this thread seems to explain why.

Norm.
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Old February 1st, 2007, 09:48 PM
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I just heard NCL is starting to do the same thing. Anyone else heard this?
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Old February 2nd, 2007, 08:34 PM
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Gee, Paul - you really had to go back for that one. NCL now and who's next. I won't travel with NCL again cuz they only have anytime dining and I want to meet people at the traditional dining.

Glad to have met you and your lovely wife on the Century.

Jane
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Old February 3rd, 2007, 10:34 AM
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NIce to meet you, too, Jane :-)

(Jane and I had dinner together the night Lou Ann got sick).
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