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-   -   How does one contact Princess? (http://www.cruisemates.com/forum/princess-cruise-lines/223501-how-does-one-contact-princess.html)

Frank December 28th, 2002 08:19 PM

How does one contact Princess?
 
I have been frustrated as there is no way to contact Princess to give them feedback. Their web site does not allow email to them. They don't answer letters - I sent one over a month ago. If that's how they treat Platinum Captain's Club members, how do they treat the rest? Their 800# is a joke unless one wants brochures.
Frank-in-CA

ErnieMCC December 28th, 2002 10:00 PM

Re: How does one contact Princess?
 
Send your message to your t/a... he or she will forward it to the appropriate interested party. That's no different with any cruise line. Your t/a is the best route to those at the cruise line who will listen to what you have to say and appreciate it. Otherwise, you'll be just one of thousands they get every week. In time they will answer.


Frank December 30th, 2002 11:52 AM

Re: Re: How does one contact Princess?
 
Ernie:
I guess I was spoiled by Crystal. Those people answer emails almost instantaneously.
Frank

LisaK December 30th, 2002 01:28 PM

Re: Re: Re: How does one contact Princess?
 
i totally agree with Ernie on this one, your TA is your best way to contact Princess

ErnieMCC December 30th, 2002 11:17 PM

Re: Re: Re: How does one contact Princess?
 
Frank... not too hard to do if you have just two vessels and are a Luxury Brand with luxury brand per Diem's. The question was what's the best way to get through to Princess. Again, they will answer you in time. The volume of mail they have to deal with is probably 10 or more times what Crystal copes with. No excuse, though... you should be and will no doubt be answered. You t/a can cut through all of that and get it to the right person, directly.


EmilyRose January 1st, 2003 05:14 PM

Re: How does one contact Princess?
 
If you call the Princess 800 number, there's an option to reach the Captain's Circle representative. I did it, and I spoke with a real live person.

I was also successful speaking with a Princess representative when I needed more info on the cabin I wanted to book.

Try one more time...

Frank January 2nd, 2003 01:27 AM

Re: Re: How does one contact Princess?
 
EmilyRose wrote:

> If you call the Princess 800 number, there's an option to
> reach the Captain's Circle representative. I did it, and I
> spoke with a real live person.
>
> I was also successful speaking with a Princess representative
> when I needed more info on the cabin I wanted to book.
>
> Try one more time...

Emily:
Thanks. I will try one more time.
Frank


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