LIke other seasoned travelers on this board, i have also had hurricanes disrupt a vacation, had ports cancelled, and so on. I even had the ship that we were taking on our honeymoon switched on us (Greek Isles, 1983). Instead of a new modern ship we had an old converted freighter !
I know that my kids would handle this sort of situation poorly too. But with maturity comes an ability to deal with what life brings with some grace and gratitude. Bad experiences do make the best stories !
Oh Suz where were you??????????Could you book 2 rooms next time, so we can have a greattrip too:-) How nice for you, are you a Princess preferred client, and get special treats and perks or where you in a nicer room than a room with a view? I only ask, so that maybe they have better room stewards in the higher class area's and new workers in the not so pricey area. I swear to you, that all I said was true, not one single exageration, I promise. How can we be on the same crusie with such different service? I was so upset about the room service, and as for the room steward, I was leaving reminder notes for towels, and ice was a whole other story. There was left over garbage in our trash can that was not ours, dental floss, tampax wrappers, q-tips. Our glasses for drinking were missed matched and one was cracked. The napkins had the ring imprint from the last passengers drink on it.
I am glad you had a nice trip, I food was nice and the we enjoyed that part of the cruise. I looked at our receipts and we were charged 50cents to add Cranberry juice to our vodka drink.
no, we are not preferred client of princess, this was our first cruise ever.
check this out..........
we orginally had a balcony room on aloha deck that turned out to be directly below the spot where the covered pool area meets the horizon court buffet, so that the first morning at 6am, we heard lots of tables and chairs scraping and bumping. this cabin also had two berths that could fold down out of the ceiling to accommodate a third and fourth passenger, problem was it was not tightly affixed and creaked all night. the first morning we went to the customer service desk which was packed with angry people and people obviously looking to take advantage of the rooms of the people who left the ship. we explained the situation and told them we didnt want an upgrade, just a different location for the same type of room, which was true, another balcony room would have been fine with us. The young man helping us went back to talk to a supervisor and they came out and said how much they appreciated not being yelled at for the first time in hours. We were immediately escorted to an available mini-suite, which we gratefully accepted.
we brought our own vodka and scotch, we made a drink with the glasses in our cabins and took them with us to start the evening. there were always 4 fresh glasses when we returned. i drink martinis when at the bar, and i thought that $5 for a full size classic martini or cosmopolitan and $8 for a double was more than reasonable. i cant get a martini at home for less than $7 unless its on special.
like i said, our room was always spotless, towels replenished at least twice a day without asking, fresh ice at least once a day. i'm thinking now that we should have left our steward a bigger tip!!
I posted the original message as a service. Had I known the this would be a personal mud slinging forum I would have not posted the message. Having been on 31 cruises I feel Princess was being fair. I will say no more and will not visit this site till this story disappears. Watch for my review of the Sapphire princess around 6/24. No hitting below the belt now. Good luck to all of you.
You owe me an apology.....I am not Mookie nor do I know the person, I have been posting on this board for over 2 months to get idea's for our first cruise. Get the facts straight before you lump me under the "Mookie" title. My posts sound nothing like theirs and it was very rude of you to imply I am this person. My posts are nice and I tell the truth, I WAS on that cruise and my problems were real. I am a first time cruiser and thought I could tell what happened to me here as Suz did. I am thrilled that her vacation was wonderful, mine was not, live and learn. Who says that your next cruise will not go as planned and you'll be here telling us all about it. I do understand weather delays and missing ports, but hitting only 2 ports and no glaciers, was a problem for me and my husband. I won't be back here, with rude people like you I will go elsewhere, and I have NEVER been banned or have messages deleted from Cruise Critic, I don't even know what it is!!!
Well, here is a prime example of some people never being happy, no matter what.
As was stated in an earlier post by ZVTG - "The ship was in Victoria, British Columbia, May 21 when strong winds forced the ship against a finger pier, a spokeswoman said. Inspection teams found some "superficial scraping" to the hull and some minor scraping of the starboard propeller. The ship was repaired when it arrived at its Seattle homeport May 22, but the ship was delayed leaving port and, as a result, will miss its calls in Victoria and Juneau. "....
...so it is Princess' fault (if I read correctly) that 'strong winds' forced the ship against the pier...now Princess has powers like a Diety.
...also an example of lack of research and understanding about a cruise. The cruise line has the right to change anything they wish, READ your documents and research your cruise.
...crew members were 'rude', I guess they had every right to be with passengers, especially if they were being verbally abusive as some have been in their posts herein. Contrary to what many cruise passengers think, the crew/staff ARE NOT SLAVES. Treat them with respect and you will be treated with respect. Generally, the crew/staff will be respectful no matter what, but with the tirade that they must have had, I'm sure nerves were frazzled.
...$500 not enough compensation? Please, more than enough.
...I seriously doubt that the room was a dirty as one has mentioned, not in line with those who were also on the ship.
On the Royal Princess last cruise (5/19 - 5/31, Northern Europe), I heard one person complain that the Internet was not always up (geez, what a way to ruin a cruise).
And no...I do not work for Princess, and I live on the East Coast.
I am in no way a cruise novice, at age 45, I have been on 60 cruises (28 of them on Princess).
Probably a good thing I wasn't on board the ship, I'd have had a right good time in the atrium area with those complaining so heartily.
You know what I am thinking. Our poor maid had already cleaned our room the day we were supposed to get off the ship at a normal time. So, our room was clean right? Ok....then after they thought we left the ship, a few hundred of us were still on it waiting to get off. So, I am sure a few of those people went back to their rooms, and the maid had no idea. Those poor people work their butt's off from what I saw!
Should have known she was a problem before she ever set sail
PRINCESS CANCELS SAILINGS OF FIRE-DAMAGED DIAMOND PRINCESS
Alaska and Mexico Programs Affected
Princess Cruises announced today that, due to a fire last week at the Mitsubishi Heavy Industries shipyard in Japan where the vessel is under construction, it must cancel the Alaska and Mexico cruise programs for Diamond Princess up to the scheduled February 28, 2004 sailing.
"Obviously, this fire was an unfortunate and unforeseen setback in this vessel's construction," said Dean Brown, Princess' executive vice president of customer service and sales. "We certainly regret any inconvenience or disappointment this may cause some of our passengers and travel agent partners."
That is strange, on the www.princess.com site, it doesn't say anything about that. I have a friend that is sailing in July, and she hasn't heard anything, and they are allowing you to book for those dates online??? I guess if you have any questions, the best thing to do would be to call.
The story is not even about the same ship, the diamond that they talk about in that story is now the sapphire princess, the names were changed. You know alot of you are complaning, go and read your cruise information, all of it, Princess has the right to cancel any port at its discretion without any prior notice. If you read and understand this you would see that what Princess did was exceptional and you should be happy and stop all your complaining at least no one got hurt and the ship didn't sink and you still got to go on vacation.
There certainly has been a lot of response to what must have been a truly unfortunate experience for all of the passengers who were on that sailing. As I was not there, I have no opinion as to the reaction of the Captain and Crew or how PCL chose to compensate the passengers whose schedules were thrown out of whack. Bluewaves is correct, as anyone who has followed the progress of the Diamond & her Sister will know that following the shipyard fire, the two hulls were switched. In other words, the Diamond is actually the Sapphire (which was not damaged in the fire) and the Sapphire's hull is the former fire damaged Diamond. Contrary to what some have written, the sailings were cancelled as a result of an overly optimistic delivery date from the shipyard, and not because of the fire. As disruptive as that must have been to those on board, imagine how Princess must feel. Their new "flagship" which cost almost $500 million had been at sea less than 10 weeks when that happened. I will be on the Diamond in October and I sincerly hope they have managed to clear up all the growing pains & mechanical burps on this magnificent vessel by then. For all those people who had a less than pleasant sailing I hope this has not soured you against cruising. There is no other way to travel!
These board are for sharing opinions and information. However, if you can not express those opinions in a mature manner, without trying to put someone else down (FOR ANY REASON), those opinions are NOT welcome here!
Throughout this thread I've seen people simply trying to take cheap shots at each other, and not even imaginative ones. Complaining about people's grammar and spelling, or accussing them of working for the cruise lines, are the oldest and simplest put downs on the Internet.
Share you opinions, as contrary as they might be, in a mature manner, without personal attacks and they have some value. Resort to simple name calling, and attempts to put others down and your posts will be deleted.
Ok, This is my opinion. There are a few of us in this world that can afford to take a cruise or special trip somewhere and we should feel fortunate to do so. You know with all the problems in the world today, you peope have no right to complain about anything so trival. Ive taken trips and cruises before that havent turned out the way I wanted. But , I know life is full of hurdles. Just get back up and move on. I used to work on a cruiseship for a few years back in the 80,s and now I will be on the Diamond june 12th for the week cruise. If anything happens, well you know what, at least Im not at work, . I make it what it is.
newbiecruiser, So Sorry you had such a horrible time on board as you say. My husband & I were on board the 15th-22nd. We were very pleased. Cannot express anything better than excellent food, service & clean rooms. We were not on any special exclusive room. We were on the emerald floor with a partially obstructed view. When things happened that week, we felt the staff were very helpful & friendly & very priofessional in the way they acted & treated us. We felt Princess did evenything they could do to compesnsate for change of plans Friday night when the ship ran into the gear. Yea, we did not get to go to the buchart gardens like planned , but things happen & now we have another reason to repeat the cruise in a heart beat if we could. Just have to learn to deal with things in life as they dealt to you. We were also werenot compensated in anyway but I also don't expect it. things happen & there arenot always guarranties in life. Joyce
Okay, everyone take a breath. When anyone posts a personal attack report their post to me or Donna, or Mike, or Mary Lou and we will take care of it and the poster. Everyone is entitled to post thier opinions but you cannot attack another individual. Read the terms of service. We try and leave the boards alone but every now and then we have to come a delete childish personal attacks.
Community Staff Leader
I was on the Diamon Princess on the may 15 cruise with my wife and it was great, the ship is wonderful, we had suny days in skagway, tracy arm and ketchikan. we wen shopping, on board we played on the casino we eat delicious all day.
and the incident in victoria wen we knew the ship was ok we didnt mind not going in to victoria for 4 hours, we just went to have an nice afternoon on board.
Thats what a vacation is all about.
You allways have to see the good side of everything.