Just a friendly warning to everyone...
I purchased a limited edition print from the art auction on our Grand Princess cruise on January 29th. For those who haven't done this before, if you bid on a framed piece of art, they guarantee that they will ship in to your home, reframed, in the IDENTICAL frame and matting you originally bid on.
I just got my print yesterday via courier and the frame and matting is not the same at all. The one I bid on had white double matting and a glossy black frame with some detail and relief to it. The one I received had black single matting and a plain matte black frame with no detail at all. Having worked in custom framing in the past, I can safely estimate the difference in framing costs to be anywhere from $100-$200.
Luckily, I was quite excited about my purchase on board and took photos of my print while still on the ship. I have several shots which show the detail of the frame and matting. At least this way I have something concrete to show Global Fine Arts when I request my proper frame and matting.
I called Princess last night and they gave me the name of the gallery which they use to ship art and the manager's name. They were quite helpful and polite.
I will post again to let you know how it turns out, but I wanted to advise everyone who purchases art to take photos of what you bid on so you can have something to back yourself up with if you don't get what you paid for.
I bought a fairly unexpensive piece compared to some of the other bidders. I would hate to think someone would be paying $10,000 + on a piece of art and have it arrive in a cheaper frame with no recourse to get this corrected!