Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Princess Cruise Lines
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old December 12th, 2006, 02:13 PM
Junior Member
Beginner
 
Join Date: Oct 2006
Location: Winnipeg, Canada
Posts: 6
Send a message via MSN to DaGecko
Default Princess over charged me $400... how to get compensation?

Ok, only 20 years old and usually cruise with parents. But going on first cruise with friends.

Princess was supposed to refund $400 to my credit card, they verbally stated this would be done. I then expecting princess to make a reverse transaction did not make a payment on my credit card. I kept in touch with Master card to see if the payment had gone through back to my card.

It had not.

I did this for 3 weeks, I even called Princess and they stated it was returned. Well it wasnt for the whole 3 weeks and I got big time intrest charge on my credit card because 2 people at Princess screwed around.

So how do I go about getting compensation for this matter?
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old December 12th, 2006, 02:19 PM
Irish Shark's Avatar
Senior Member
Admiral
 
Join Date: Nov 2005
Location: Las Vegas, NV
Posts: 2,592
Default Re: Princess over charged me $400... how to get compensation

Quote:
Originally Posted by DaGecko
I got big time intrest charge on my credit card because 2 people at Princess screwed around.
How much is the big time intrest for one billing cycle for $400?
__________________



SS Norway (12 times) '85 - '97; Radiance OS 06/01; Island Princess 11/04, Grand Princess 11/04/05, Golden Princess 7/21/06, Golden Princess 2/24/07, Explorer of the Seas 12/23/07, Island Princess 11/15/08
Reply With Quote
  #3 (permalink)  
Old December 12th, 2006, 02:23 PM
Junior Member
Beginner
 
Join Date: Oct 2006
Location: Winnipeg, Canada
Posts: 6
Send a message via MSN to DaGecko
Default

I have 28.8% on my card.

I did not make any payment on my card because princess was supposed to refund (I gave them a 3 1/2 week period to refund it). So I got double intrested. It was around $150.

Im still going on a cruise, Febuary Caribbean Princess group of 6.
Reply With Quote
  #4 (permalink)  
Old December 12th, 2006, 02:35 PM
Irish Shark's Avatar
Senior Member
Admiral
 
Join Date: Nov 2005
Location: Las Vegas, NV
Posts: 2,592
Default

Only 3-1/2 weeks. You did better than I did,

Two weeks ago, I received a refund for our 11.04.05 cruise. About $450.
__________________



SS Norway (12 times) '85 - '97; Radiance OS 06/01; Island Princess 11/04, Grand Princess 11/04/05, Golden Princess 7/21/06, Golden Princess 2/24/07, Explorer of the Seas 12/23/07, Island Princess 11/15/08
Reply With Quote
  #5 (permalink)  
Old December 12th, 2006, 02:38 PM
Junior Member
Beginner
 
Join Date: Oct 2006
Location: Winnipeg, Canada
Posts: 6
Send a message via MSN to DaGecko
Default

They still havent refunded the money and its been almost a month and a half. So Its been 6 weeks. So how should I go about getting a little upgrade or cruise credit from them for this. ahah actually I really need to make sure I get that money back aswell.
Reply With Quote
  #6 (permalink)  
Old December 13th, 2006, 02:33 AM
Senior Member
Cruise Maniac
 
Join Date: Jul 2006
Posts: 246
Default

Quote:
Originally Posted by DaGecko
They still havent refunded the money and its been almost a month and a half. So Its been 6 weeks. So how should I go about getting a little upgrade or cruise credit from them for this. ahah actually I really need to make sure I get that money back aswell.
get your travel agent involved. They have a little more pull with their dsm .

Bill
Reply With Quote
  #7 (permalink)  
Old December 14th, 2006, 07:41 PM
Junior Member
Beginner
 
Join Date: Dec 2006
Posts: 1
Default getting your refund from Princess

What method have you used to contact Princess? We had an issue like this several years ago and found that you cannot deal with them over the phone. Put your complaint in writing... over and over and over.
Don't wait weeks, if you don't have resolve after one week, write to them again with a clear and concise explanation of the overcharge and tell them you expect this to be cleared up. THEN follow up with a phone call.

Document everything. Track the date and time of every contact as well as the name of the customer service rep.

If after 2 or 3 attempts, let them know that you will get the Better Business Bureau involved. They will eventually give you the refund, but let them know that this is costing YOU money and tack on the interest charges.
Reply With Quote
  #8 (permalink)  
Old December 19th, 2006, 03:05 AM
tallnorthtxguy's Avatar
Junior Member
Beginner
 
Join Date: Sep 2006
Location: Dallas
Posts: 5
Send a message via AIM to tallnorthtxguy Send a message via MSN to tallnorthtxguy Send a message via Yahoo to tallnorthtxguy
Default

You should have used a travel agent they would get a better and faster response for you. And many times I can book people into group space saving money or else getting very nice freebies !!!
Reply With Quote
  #9 (permalink)  
Old December 19th, 2006, 12:42 PM
Member
Familiar Face
 
Join Date: Jan 2005
Location: Northern VA
Posts: 33
Default

Quote:
Originally Posted by DaGecko
They still havent refunded the money and its been almost a month and a half. So Its been 6 weeks. So how should I go about getting a little upgrade or cruise credit from them for this. ahah actually I really need to make sure I get that money back aswell.
Have you filed a dispute with your credit card company? Normally they will reimburse you the $$'s that the cruiseline charged in error and help get the issue resolved from their end.
Reply With Quote
  #10 (permalink)  
Old December 19th, 2006, 01:00 PM
Irish Shark's Avatar
Senior Member
Admiral
 
Join Date: Nov 2005
Location: Las Vegas, NV
Posts: 2,592
Default

Quote:
Originally Posted by Headusher
Quote:
Originally Posted by DaGecko
They still havent refunded the money and its been almost a month and a half. So Its been 6 weeks. So how should I go about getting a little upgrade or cruise credit from them for this. ahah actually I really need to make sure I get that money back aswell.
Have you filed a dispute with your credit card company? Normally they will reimburse you the $$'s that the cruiseline charged in error and help get the issue resolved from their end.
Well, not really. The CC company will put the disputed chrage on hold and not bill you or charge interest. They don't hand you back any $$$.

Now, you have to give them some proof that the charge is bogus and they will contact the vendor to get his side of the story.

Then they sort it out and either do a charge back to the vendor and remove the charge from your card; or if they side with the vendor, the charge stays on your CC with interest.

They have 30 days to resolve the dispute.
__________________



SS Norway (12 times) '85 - '97; Radiance OS 06/01; Island Princess 11/04, Grand Princess 11/04/05, Golden Princess 7/21/06, Golden Princess 2/24/07, Explorer of the Seas 12/23/07, Island Princess 11/15/08
Reply With Quote
  #11 (permalink)  
Old December 21st, 2006, 01:05 PM
Junior Member
Beginner
 
Join Date: Oct 2006
Location: Winnipeg, Canada
Posts: 6
Send a message via MSN to DaGecko
Default

The dispute took a matter of 1 min. They realized they screwed up.

I was reimbursed with $100 cruise credit for each of my group (6 of us)

Plus the $400 was returned to my card.
Reply With Quote
  #12 (permalink)  
Old December 21st, 2006, 01:18 PM
Irish Shark's Avatar
Senior Member
Admiral
 
Join Date: Nov 2005
Location: Las Vegas, NV
Posts: 2,592
Default

I am glad to hear that you finally got your $$$. The cruise credits ... I would asked for cash unless you plan to cruise with them in the future.
__________________



SS Norway (12 times) '85 - '97; Radiance OS 06/01; Island Princess 11/04, Grand Princess 11/04/05, Golden Princess 7/21/06, Golden Princess 2/24/07, Explorer of the Seas 12/23/07, Island Princess 11/15/08
Reply With Quote
  #13 (permalink)  
Old December 22nd, 2006, 02:51 AM
Junior Member
Beginner
 
Join Date: Oct 2006
Location: Winnipeg, Canada
Posts: 6
Send a message via MSN to DaGecko
Default

Whoops I mean onboard credit. We decided it would cover 2/3's of the tips. Save some money there.
Reply With Quote
  #14 (permalink)  
Old December 22nd, 2006, 12:30 PM
Irish Shark's Avatar
Senior Member
Admiral
 
Join Date: Nov 2005
Location: Las Vegas, NV
Posts: 2,592
Default

That's better.
__________________



SS Norway (12 times) '85 - '97; Radiance OS 06/01; Island Princess 11/04, Grand Princess 11/04/05, Golden Princess 7/21/06, Golden Princess 2/24/07, Explorer of the Seas 12/23/07, Island Princess 11/15/08
Reply With Quote
  #15 (permalink)  
Old March 14th, 2007, 01:37 PM
Junior Member
Passenger
 
Join Date: Mar 2007
Posts: 11
Default

Forgive me for being "clueless." Why did Princess do a $400 charge? Is this something I should think about before my 12/3/07 cruise to Hawaii?
Reply With Quote
  #16 (permalink)  
Old March 16th, 2007, 11:44 AM
Senior Member
Admiral
 
Join Date: May 2001
Location: Connecticut
Posts: 1,059
Send a message via AIM to Cassandra
Default

You need to write down the names, dates & times you called also.

Ask to speak to someone in Accounts Payable, bypass the Customer Service people. Payments back to customers go through accounting.
Reply With Quote
Reply

Bookmarks

Tags
back, card, charged, charges, compensation, credit, cruise, cruises, dispute, money, overcharged, princess, times

Similar Threads
Thread Thread Starter Forum Replies Last Post
Auto Tip When are we charged? Kellyd13 Tipping 5 February 8th, 2008 03:54 PM
CHARGED A CANCELLATION FEE....PLEASE HELP ME shanicans Ask CruiseMates Staff 2 December 31st, 2007 11:46 AM
Is the corkage fee really charged? cruisemom Norwegian Cruise Lines 7 July 13th, 2005 08:29 PM
charged after cruise! steve32 Carnival Cruise Lines 1 January 8th, 2004 08:08 AM
Princess now says there will be compensation for c Bumble Bee Princess Cruise Lines 1 October 23rd, 2001 08:48 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 03:57 AM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1