Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Princess Cruise Lines
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old January 26th, 2007, 11:18 PM
Senior Member
Admiral
 
Join Date: May 2001
Posts: 1,717
Default Customer Service

On our 9th Princess cruise, when my wife and I returned to the Grand Princess from our shore excursion in Belize (a beach break on Bannister Island), I left our bag of snorkel gear on the jet boat. When I realized it, several hours later, I figured that we’d never see it again. I did go to the Shore Excursion Desk and report what had happened, and then filled out a Lost & Found form at the Purser’s Desk. Imagine our surprise and joy when we got home this afternoon and found our snorkel bag on my front porch – intact! This was a particularly happy discovery for us, since I wear prescription lenses in my dive mask, and they’re quite expensive. Two masks, two snorkels, two sets of fins, and the Eddie Bauer mesh bag I use to carry them.

I find this particularly interesting and a superb example of the outstanding customer service provided by Princess Cruise Line to their customers. We had a totally different experience with Royal Caribbean. My wife and I are both Diamond Plus Crown & Anchor members of RC, with more than 30 cruises on Royal CaribbeanI. When we disembarked the Freedom of the Seas last spring, we realized immediately that my wife had left an expensive blouse hanging in our cabin. She immediately called Royal Caribbean, who told her that they never returned items lost by their passengers, and that the blouse would be destroyed. Yeah, right. This occurred while we were still in the disembarkation area! Some customer service.

I guess it’s pretty easy to see which cruise line is working on deserving our loyalty.
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old January 27th, 2007, 12:00 AM
Senior Member
First Mate
 
Join Date: Jan 2007
Posts: 271
Default

Maybe you need a check list.
Reply With Quote
  #3 (permalink)  
Old January 27th, 2007, 01:19 AM
CruzNut's Avatar
Senior Member
Admiral
 
Join Date: Mar 2001
Location: Tampa Bay area
Posts: 2,011
Default

Told you you should go back to Princess!!! Good to see you posting again.

Jane
__________________

I cruise the Emerald Princess, Eastern Caribbean on April 16, 2012
Reply With Quote
  #4 (permalink)  
Old January 29th, 2007, 01:23 PM
Member
Passenger
 
Join Date: Jan 2007
Location: midwest
Posts: 29
Default

HI! Its great too hear something positive about a cruise line for a change.Seems all you hear is the bad. Thanks for sharing.
__________________
sharibil
Reply With Quote
  #5 (permalink)  
Old January 29th, 2007, 03:30 PM
BigE11378's Avatar
Senior Member
Captain
 
Join Date: Apr 2006
Location: New Jersey
Posts: 602
Send a message via Yahoo to BigE11378
Default

Glad to hear good stuff on cruise lines.....especialy ones we are thinking of using. But you should bring a valet with you to make sure you do not lose anything on your next cruise.......I Happen to be available for those duties!!
__________________
Eric Trautmann
Home Lines Doric 78, Oceanic, Homeric 85,Celebrity Horizon, Zenith,NCl Pride of America 05 (Honeymoon), Spirit 09-30-06,NCL Gem 12-29-07,NCL Spirit 5-17-08
NCL Dawn 7-27-08,NCL Sky 7-3-09
NCL Dawn Sept 20,2009
NCL Jewel
Pride Of America
Reply With Quote
  #6 (permalink)  
Old January 30th, 2007, 06:55 PM
Senior Member
Admiral
 
Join Date: May 2001
Location: Connecticut
Posts: 1,058
Send a message via AIM to Cassandra
Default

Actually? Beg to differ on the Royal comment. We left a bag behind on Serenade of the Seas. We didn't remember it until we were at the airport in Puerto Rico.

The woman at the outside check-in by the Kiosk called the ship directly & it was shipped back to us via UPS. We received it a week later intact.

She said they get these all the time with cruise passengers & are able to arrange for items to be shipped back.
Reply With Quote
  #7 (permalink)  
Old January 31st, 2007, 03:01 AM
Senior Member
Admiral
 
Join Date: Jan 2004
Posts: 1,004
Default

Exactely Cassandra,

Lost items of value are returned to Miami for holding and if trackable returned. Cameras etc etc. Clothing items, kids toys, towels, shoes etc etc are typically held onboard and then landed after some time to charities, kids homes, hospitals etc in the various islands. Very little if anything is destroyed.
The challenge is that everyone's clothing items are valuable to them but to everyone else they are simply used clothing.
Reply With Quote
Reply

Bookmarks

Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer service, what's that? Trip Chit - Chat for Cruisers 14 December 19th, 2008 01:21 PM
RC Customer Service? toad Royal Caribbean International 10 March 2nd, 2007 06:23 PM
Customer service----not really! hcat Royal Caribbean International 1 November 1st, 2006 05:52 PM
That's customer service!!! Cruznut2 Chit - Chat for Cruisers 4 August 2nd, 2005 11:13 AM
Carnival Customer Service Tom Carnival Cruise Lines 4 November 23rd, 2001 08:16 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 09:03 AM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1