It's always disheartening to hear about complaints about the rudeness of a ships staff. While anyone can have a bad day, it does seem you had or witnessed, many on your cruise.
Food, as we all know is very subjective, what I drool over, you may push away. I too, have had so so food, but always fill up on the sides if I need to.
I would say, at this point not to dismiss the line totally...in time you may want to give it another chance. Different crews, and different ships within the line can be an option. Your feelings are valid. Others may not have had the situations you had, and thoroughly enjoyed th ship and crew. That does not diminish how you, and your family feltl, and I hope your next cruise, is all you hope for.
Trip, with her book & tea!
Chat Hostess & Board Moderator