If she docks in town, there is a nice mall right there, no need to really go downtown to shop. There is another pier that is farther away from the mall. If you did want to shop downtown, you'd need a taxi.
It's not a guarantee which port the ship will dock at. I was on the Crown twice last year and once it went to Crown Bay and the second time it was also supposed to go to Crown Bay but at the last minute it went to Havensight. I think it depends how many other cruise ships are in port that day also. I prefer Crown Bay.
Granted it's been a few years since I docked in Crown Bay, but even then, with most shops not opened yet, it looked to be a much smaller selection of shops, so unless they have built it up considerably....take a cab downtown, or over to Havensite....
Here is a site to see where your ship will dock. Of course things can change.
Havensite is a terrible place to shop. The stores are slimmed-down shops that you find in town. Don't waste your time there.
Take a cab/truck downtown to shop.
SS Norway (12 times) '85 - '97; Radiance OS 06/01; Island Princess 11/04, Grand Princess 11/04/05, Golden Princess 7/21/06, Golden Princess 2/24/07, Explorer of the Seas 12/23/07, Island Princess 11/15/08
At the rate there building shops at Crown Bay I think it'll be 10 years or more till there's actually something of interest for us. We've been stopping there for at least 3 or 4 years & not much has changed. It's about a 35 minute walk into town if you don't mind the depressed areas you'll pass by or a quick ride in an open air bus. I've never seen where the public bus stops close to the Crown Bay entrance. At least if you stop at the Havensite dock, you don't have to go into town to do some shopping & have to put up with the crowds of people.
We docked at Crown Bay in October- long wait whil they filled the "open-air" taxis. I much prefer Havensight.
I haven't been there in almost a year. I'm assuming that there still aren't many stores yet open. With the economic situation I doubt if many people would be willing to expand their stores in that area until things pick up again.