We are on day 4 of an 11 day Baltic cruise with Princess. On day 1 the cabin steward smashed my son's $830 (+$70 tax) I-pad while cleaning our room. The I-pad slid down into the hinge when he lifted the upper bunk, crushing the screen when the bunk was lowered. It's a goner! For three days we have been waiting to hear what they will do for us regarding this $900 damage claim. Today they said they will not recompense us during the cruise and we have to take it up with Princess when we get home. The middle manager also stated that the terms of booking read that they are not responsible for damages to our property. The steward admits that he accidentally broke the I-pad. What do we do? We did not take out insurance on this piece of equipment.
Make sure you take pictures of the item,and document every one you spoke to, with names and date, and exactly what happened to damage it. Ask them if they can put in writing, why they are asking you to deal with the main office. See if you can go to the highest person in charge onboard dealing with this department.
I wish you good luck,and check your homeowners policy when you get home, to see if this loss is covered.
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Maybe I'm reading this wrong, but did your son just leave his Ipad sitting on the bed? And no, I'm not excusing the cabin steward, just trying to find where it was left when the room hadn't been made up yet.
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check your homeowners policy when you get home, to see if this loss is covered.
Sorry to say that since it occured in international waters, there is not likely to be coverage for the loss. Very few companies offer coverage like that.
Perhaps the credit card it was purchased with will offer coverage.
I, too, agree that the ship should make good on this. There is some culpability to the owner of the I-pad, however.
Everyone knows that you keep any valuables safe. This could have been a theft instead of a damage claim.
Btw, don't jump at the "deals" you find ashore on I-pads. Some in the Med have left the store and when back on the ship found only a brick or sand in the box.
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The good news is you can get a faster cheaper iPad2 now. $900 for an iPad?
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We are on day 4 of an 11 day Baltic cruise with Princess. On day 1 the cabin steward smashed my son's $830 (+$70 tax) I-pad while cleaning our room. The I-pad slid down into the hinge when he lifted Lifted what? The bed into the wall?)Was the bed made? the upper bunk, crushing the screen when the bunk was lowered. Lowered when? It's a goner! For three days we have been waiting to hear what they will do for us regarding this $900 damage claim. Today they said they will not recompense us during the cruise and we have to take it up with Princess when we get home. The middle manager also stated that the terms of booking read that they are not responsible for damages to our property. The steward admits that he accidentally broke the I-pad. What do we do? We did not take out insurance on this piece of equipment.
Not quite understanding how it broke. Did it slide down when the bed was made? Didn't anyone miss it during the day?
Seems like a mighty expensive gadget for a kid.
I see this is post #1 on Aug. 1. Joined the site on Aug 1, day 4 of a cruise. Must not be too exciting to take time to be on a computer and make a post.
Well, somebody who jumps here with a complaint for their first post may, or may not, be a "drive by basher." It all depends on whether they read the suggestions made, listen to the options listed, note the comments about responsibility, and make lucid and reasonable replies. I certainly hope the OP is that type and will become a regular member of this board,not a "drive by."
I tend to agree that giving a child an expensive device like an iPad implies that the child, and the parents, have considerable responsibility to see that it is properly taken care of. If the iPad were closed up in its case on the desk, I would feel that the cruise line has more liability than if it were left lying open on the bed. In any case it does seem clear that the steward was careless and there should be some partial compensation. A computer depreciates rapidly and there is no way the cruise line would bear a $900 liability IMAO.
In any case, whether or not Princess comes through with any compensation, I hope the parents are taking the opportunity to teach the young one some lessons about responsibility. If it were my family, the iPad would NOT be replaced ...
well, since one of the mangers already told you that according to the terms of the booking Princess is not responsible for damage done to your property, you most likely are out of luck even if you do take it up with corporate. Might you get some sort of small compensation just to keep good customer relations, perhaps, but don't expect a refund of the price of what you paid. Expensive lesson learned (hopefully.)
So the bed was made with the ipad in the bed...? sliding onto the wall side,then breaking, as the bunk was lowered? I could almost see that, if the bed was being raised against the wall. I am confused too, after re reading this...
Let's see how it gets resolved, if the poster comes back.
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The I-pad slid down into the hinge when he lifted the upper bunk, crushing the screen when the bunk was lowered.
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Last edited by Trip; August 2nd, 2011 at 04:13 PM.
Well, somebody who jumps here with a complaint for their first post may, or may not, be a "drive by basher." It all depends on whether they read the suggestions made, listen to the options listed, note the comments about responsibility, and make lucid and reasonable replies. I certainly hope the OP is that type and will become a regular member of this board,not a "drive by."
I tend to agree that giving a child an expensive device like an iPad implies that the child, and the parents, have considerable responsibility to see that it is properly taken care of. If the iPad were closed up in its case on the desk, I would feel that the cruise line has more liability than if it were left lying open on the bed. In any case it does seem clear that the steward was careless and there should be some partial compensation. A computer depreciates rapidly and there is no way the cruise line would bear a $900 liability IMAO.
In any case, whether or not Princess comes through with any compensation, I hope the parents are taking the opportunity to teach the young one some lessons about responsibility. If it were my family, the iPad would NOT be replaced ...
We are on day 4 of an 11 day Baltic cruise with Princess. On day 1 the cabin steward smashed my son's $830 (+$70 tax) I-pad while cleaning our room. The I-pad slid down into the hinge when he lifted the upper bunk, crushing the screen when the bunk was lowered. It's a goner! For three days we have been waiting to hear what they will do for us regarding this $900 damage claim. Today they said they will not recompense us during the cruise and we have to take it up with Princess when we get home. The middle manager also stated that the terms of booking read that they are not responsible for damages to our property. The steward admits that he accidentally broke the I-pad. What do we do? We did not take out insurance on this piece of equipment.
If your son left in the bunk , I would assume Princess isn't liable for any damage. If sitting on a table and fell to and broke then they are liable.
The best thing to try and claim it on your house insurance when you return home. I don't understand why your son has an Ipad on a cruise ?
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My thoughts exactly. It appears the I-Pad was left on the bunk, how can the damage be blamed on the cabin steward? I think we have all noticed OP has come back. I hope she was just ranting and has come to her senses, realizing it was her son's lack of responsibility, not the fault of Princess or the cabin steward. Why are people so quick to blame someone else for everything?
Nita
I for one do not find anything wrong in trying to be compensate for the I-pad, 900.00 Nothing ventured nothing gained. I do agree with Mercedmike the parents must take the responsibility for this one.
Wouldnt the cabin stewerd have to "make up" the bunk before stowing it? Which in order to make up the bunk, the I Pad would have to be removed from the bed first. If i leave things laying on bed even by mistake, like clothes, etc, usually when I come back the bed is made up and items placed in differnt spot in cabin. Im sure the cabin stewerd would see the I Pad laying there and move it to the desk, etc. 900.00 for a I Pad???..lol.
If I owned that expensive device I would make sure that it was in a very safe place.
I would not buy it for a kid. Back in the day, I never had any music or electronic devices untill I paid for them myself.
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I for one do not find anything wrong in trying to be compensate for the I-pad, 900.00 Nothing ventured nothing gained. I do agree with Mercedmike the parents must take the responsibility for this one.
so it is ok for her to expect Princess to pay for her son's carelessness. Boy is that teaching responsibility...!!!
also, she hasn't come back, I get the impression she either had a bone to pick with Princess period or she realizes it was sonny boy's fault.
If I owned that expensive device I would make sure that it was in a very safe place.
I would not buy it for a kid. Back in the day, I never had any music or electronic devices untill I paid for them myself.
TM
How times have changed! I remember when I was a kid I got a clock Radio for my birthday. I thought it was the coolest thing. Now kids are running around with $900 electronics and going on cruises And I would bet a lot of them dont even really appreciate the stuff they get!
It's too bad Colombo just left us, I'm sure he would have gotten to the bottom of this I-Pad
affair.
As Colombo is just leaving the room,he turns and say just one more question Betsy B.
How do we know it was a kid (to me a kid is under 12 yrs)? All the OP mentions is her son, for all we know he could be a teen or even a young adult. Anyway it was the son's negligence by not taking care of the ipad and ensuring it was in a safe place that is to blame.
I for one do not find anything wrong in trying to be compensate for the I-pad, 900.00 Nothing ventured nothing gained. I do agree with Mercedmike the parents must take the responsibility for this one.
Hey, what a great idea.
Let the cruise line pay for a passengers negligence.
Last I heard, the tooth fairy is not covering losses like that.
So how does the cruise line get the $900 to pay for the loss?
They add it into our cruise fares.
I'm sure we all do not mind financing some idiot kid's negligence, do we ?
we must be the same age; of course my kids can remember getting clock radios as well, I am sure. We did get them their own TV for Christmas when they were late Elementary/ Jr high: by their own, I mean a portable one for 2 to share and it was about a 15 inch.
The good news is you can get a faster cheaper iPad2 now. $900 for an iPad?
Quote:
Originally Posted by david30101
900.00 for a I Pad???..lol.
Why is this being questioned? A 64gb iPad with wifi is $829 plus tax which brings it very close to $900.
To the OP, take the iPad to your nearest Apple store and tell them what happened. They may swap it for a new one (emphasis on the"may") A co-worker accidentally dropped his last month and the local store swapped it for a new one - no charge. Apple is actually very good about goodwill types of replacement.
As for compensation from Princess, it's likely to be in the form of a $100 shipboard credit, if at all.
I'm sorry for your loss. Unfortunately, bringing an expensive electronic on board is done at your own risk. Any lost/damage is at the passenger's expense no matter whose at fault. (Read your ticket contact with Princess below). You agreed to those terms when you check in and boarded their ship. Any valuables you brought needed to placed in your safe while you're at out of your stateroom. You son was careless leaving it on the bed. The cruise line will deny responsibility per the carrier contact. If I were you I'd just go out and buy a new I-pad and make sure it is covered under your homeowners or renter's policy or have a separate insurance rider to cover that I-pad for theft or damage.
Carrier shall not be liable for any loss or theft of or damage to or disposition of cash, securities, negotiable instruments, jewelry, gold, silver or similar valuables or precious stones, works of art, electronics, computers (whether handheld, laptop or other), DVD players or digital or flash drive computer equipment, disks, memory cards or other electronic storage, handheld or similar devices, cellular telephones, cameras, video or audio tapes, CDs, binoculars, recreational equipment, dental hardware, eyewear (including eyeglasses, sunglasses and contact lenses), hearing aids, medications, medical equipment, wheelchairs, scooters, liquor, or business or other documents under any circumstances, whether carried within Your luggage or otherwise. You may use the safe in Your stateroom or a safety deposit box available at the Passenger Services/Purser’s Desk; using these facilities will not, however, increase Carrier’s liability as provided in this Passage Contract.
Betsy B is awol and someone actually posted today about her loss. I doubt she will see the posting. I wonder what happened? Anyone bet the word could be TROLL?
Well, somebody who jumps here with a complaint for their first post may, or may not, be a "drive by basher." It all depends on whether they read the suggestions made, listen to the options listed, note the comments about responsibility, and make lucid and reasonable replies. I certainly hope the OP is that type and will become a regular member of this board,not a "drive by."
...
... A computer depreciates rapidly and there is no way the cruise line would bear a $900 liability IMAO.
Sure looks like a "drive by".
Good point about depreciation. You've been watching "The People's Court", right? Judge M is a hot little Cuban.
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