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Old August 15th, 2014, 01:51 PM
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Default Sea Princess Cabin Upgrade? No Thank You

A funny thing happened this morning. For the first time in a while, a cruise line asked my travel agent if we would like to amend our existing booking for a (specific) room upgrade on our upcoming New Zealand cruise. When we booked our balcony cabin on Aloha forward, on the Sea Princess, much thought was given by us as to its relative location on the ship. Specifically, the price and its location near elevators with optimum ease of travel to both the Lido (for breakfast/lunch), and the evening dining room. However, what Princess was offering as an "upgrade" was an identical balcony cabin, on Caribe deck aft. For those unfamiliar with the layout of the Sea Princess, that is the absolute worst in our opinion as to meeting our unique needs. The point: beware of an upgrade! While many may have jumped at such an opportunity we, as seasoned travellers, respectfully declined. Now, had the upgrade been to a mini-suite, we would have jumped at the opportunity regardless of its location. This time though, thanks to our travel agent, at least Princess not automatically reassign our cabin without our prior approval. What a relief.
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Old August 15th, 2014, 02:25 PM
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With Princess when making the booking, your agent can specifically request; 1) no upgrade, 2) upgrade within current type only (i.e. inside to inside, oceanview to oceanview, etc), or 3) upgrade to next level only (i.e. inside to oceanview, oceanview to balcony, balcony to suite).

So evidently, your agent chose option #2.

However, whenever an upgrade is offered, the client always has an option to accept or decline within 24 hours.

I actually wish all the cruise lines did it the same way as Princess.

Pete
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Old August 15th, 2014, 04:05 PM
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Quote:
Originally Posted by storybookcruises.com View Post
With Princess when making the booking, your agent can specifically request; 1) no upgrade, 2) upgrade within current type only (i.e. inside to inside, oceanview to oceanview, etc), or 3) upgrade to next level only (i.e. inside to oceanview, oceanview to balcony, balcony to suite).

So evidently, your agent chose option #2.

However, whenever an upgrade is offered, the client always has an option to accept or decline within 24 hours.

I actually wish all the cruise lines did it the same way as Princess.

Pete
you apparently don't hang out on Cruise Critic much. Princess has been going nuts lately in upgrading people that are marked No Upgrade as well as not informing the TA when they do upgrade. That 24 hours to turn it down seems to be a suggestion.

Warning to all princess cruisers...watch your reservation like a hawk if you want to stay in that cabin.
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Old August 15th, 2014, 04:25 PM
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Hi Snowbird we had a very similar experience with a cruise in the UK, we chose the stateroom that we wanted, and suddenly found that we had be 're-graded', I won't say upgrade as the grade was the same, just the category different - and the position worse .

The line insisted that we had been given a free 'upgrade', and we had quite a battle to get back to the stateroom that we had chosen
Not much after this, the line in question changed their policy to allow trhen to re-grade any pax, UNLESS the paying customer specifically requested to NOT be on that list.

We never found out if they really thought they were doing us a favour, or as we suspect they couldn't sell the other stateroom (next to a busy lift area) so tried moving paid up pax in order to resell their rooms!!!

Happily not all lines are the same, next week we are on the Azamara Journey, paid for an inside and are now in an outside cabin

Hope you have a fantastic cruise when it comes around,
Alan & Katrina
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Old August 15th, 2014, 08:23 PM
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Quote:
Originally Posted by BernieG View Post
you apparently don't hang out on Cruise Critic much. Princess has been going nuts lately in upgrading people that are marked No Upgrade as well as not informing the TA when they do upgrade. That 24 hours to turn it down seems to be a suggestion.

Warning to all princess cruisers...watch your reservation like a hawk if you want to stay in that cabin.
First, I never hang out on that other forum - it's full of a bunch of know-it-all's who know nothing except how to complain about everything.

Second, I've never had any of my MANY Princess passengers have experiences like you're discussing. I've never had any client automatically switched without them notifying me first and giving my clients the option of accepting or decling. So I don't know where that's coming from other than the fact those passengers on that other forum are booking directly with Princess and don't know any better or don't know how the system works, or they're booking with agents who don't double check the upgrade category to make sure the proper option is selected.

By the way, when booking Princess, the Auto Upgrade option automatically reverts to Open to Any Upgrade. If the client wants something different or if the agent calls instead of booking on the Princess booking site and does not select a different option (which most agents do), then it will remain as Open to Any Upgrade.

Here are the options within the reservation and one MUST be selected;

Auto Upgrade;
--Open To Any Upgrade
--Only Upgrade to the Next Stateroom Type (ex. Balcony to Minisuite)
--Do Not Upgrade

Again, if nothing is specifically selected, the reservation will automatically revert to Open to Any Upgrade, which is something I NEVER select.

I book alot of Princess and have never had any problems. In fact, personally I've had nothing but excellent adherence to their own policies on the matter, which is included below;

Automatic Upgrade Decline

We recommend declining the automatic upgrade if the passengers are cross-referenced and would like their cabins near each other or if the passengers have very specific requests regarding their cabin (side of the ship, near the elevators, etc.) In order to decline the upgrade, click the “DO NOT UPGRADE” box.

Declining an Upgrade That Has Been Assigned

When the complimentary upgrade is given, a confirmation is automatically sent. If your clients are not happy with the new cabin and category, you may call Princess to have the booking changed. The Reservations Agent will advise the correct department, who will address the issue. In most cases, the booking will be moved back to the original cabin if we are notified promptly. However, if the booking was originally a guarantee, the passengers must accept the upgrade, since there is no cabin to which the booking can be returned.

Upgrade to Next Stateroom Type Option

When selecting the Auto Upgrade choice of “Only Upgrade to the Next Stateroom Type”, you are saying to cruiseline that your client will only accept an upgrade if the new stateroom is only in the next stateroom type or higher. Example would be if your client is booked in an inside stateroom, and their preference would be to only get an upgrade done if the new stateroom is in an oceanview stateroom or stateroom with a window.
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Last edited by storybookcruises.com; August 15th, 2014 at 08:45 PM.
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Old August 18th, 2014, 12:18 PM
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People I know personally who probably have 30 - 40 cruises on Princess are being moved when they've had their cabin marked No Upgrade. So I fully appreciate how it is SUPPOSED to work, but that's not fact. And even if they have not had it marked no upgrade (as there is nowhere online to make that choice) people are being moved without being told and are getting nasty shocks when months later they check their cruise personalizer and their originally chosen cabin has been reassigned.
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Old August 19th, 2014, 08:00 AM
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We got the call at 6 AM and they left a message. We had 24 hours to decline. That was a balcony to mini-suite upgrade so we did not decline.
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Old August 22nd, 2014, 12:27 PM
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Princess moved my family and I without notice to Marina from Dolphin. Same room and everything but with a much better view in my opinion.
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