Go Back   CruiseMates Cruise Community and Forums > Other Cruise Lines > Regent Seven Seas Cruises
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old December 14th, 2002, 03:17 PM
Gary Karschnick
Guest
 
Posts: n/a
Default Back from the Diamond

We returned yesterday from a 5 day cruise on the Diamond (Our 4th cruise on her.) Alas, the good old days are gone. Radisson, in its infinate wisdom, decided to replace all the female wait staff in the restaurant with a group of new-hires from the Phillapeans. This was a cost cutting measure as the are paying the new group less and have fewer of them. The bad news is that the new waiters not only don't know what they are doing, but they are spread so thin that all the service is poor. Our waiter had a table of 9, a table of 6, a table of 4, and 2 tables of 2. It took about a half hour to get your order taken after you had been seated, and then 2 to 2 and a half hours to get the meal delivered. The poor waiters were on a dead run all night, but there was no way that they could catch up.

The sad thing is that the young women from Europe who were replaced were the "heart" of the ship and interacted wonderfully with the passengers. They were responsible for most of the repeaters. On New Years Eve, they would go off duty a half hour before midnight and join the passengers in the party. On each of our cruises, we would unofficially "adopt" a couple of them. They took it in good fun and when we came down for breakfast, we were greated with "Good Morning, Mommie and Poppie". It's a great loss and without them, I can say the the Diamond is no longer a 6-star ship. (More like 3-stars). The food is still excellent, but you can see cutbacks everywhere, especially during afternoon snack time.

There was no enrichment program or any lectures during the wee. Entertainment consisted of videos from the library or the 4 young kids doing 2 shows about "Broadway".

Cabin maintenance is suffering also. There was a water hammer throughout deck 7 for the entire cruise whenever we or our neighbors used the shower. No repairs were attempted.

It seems as if the corporate "bean counters" are about to destroy a perfectly good cruise line. We saw this startin on the Mariner when they took her from the shipyard a month prior to her being finished. (I understand that she is still not completed despite some shipyard workers being on board for over a year now.)
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old December 15th, 2002, 04:33 PM
Gary Karschnick
Guest
 
Posts: n/a
Default Re: Back from the Diamond

I just re-read my post and I want to make sure that everyone knows that I don't have anything against the Filipinos. They were very nice and industruous workers. The problem was that they were not trained waiters and that they were woefully undermanned. On our last night, after waiting 25 minutes for my desert, I just gave up.
Reply With Quote
  #3 (permalink)  
Old December 16th, 2002, 06:08 AM
KimJack's Avatar
Senior Member
Admiral
 
Join Date: Dec 2002
Location: Orlando, FL, USA
Posts: 1,772
Default Re: Re: Back from the Diamond

Gary,
I found your posting most interesting. Your honesty belies some of the ravings by certain dilettantes on these boards who place the Radisson organization in such high esteem. For the prices you pay for Radisson exclusivity, you should certainly not have experienced the poor service that you claim. Could the Paul Gauguin be next? Stay tuned. The "unwashed" are listening and gloating, I'm sure!
Reply With Quote
  #4 (permalink)  
Old December 16th, 2002, 11:00 AM
Gary Karschnick
Guest
 
Posts: n/a
Default Re: Re: Re: Back from the Diamond

I was one of the Radisson "Cherleaders". Our first 3 cruises on the Diamond were wonderful! They were the best of 85+ cruises that we have been fortunate enough to have taken. Then, last February, we sailed on the Mariner and were extremely disappointed. Our complaints ranged from indifferent service in the Compass Rose (Main) dining room to arrogance of the Maitre D', outright rudeness of the waiter, to lousy food in Signatures dining room. (We found out that the Maitre D' has since been fired due to many complaints.)

The difference in the Diamond on this last trip was amazing. The food was still excellent, but the passenger service was the worst we have seen. I suspect that unless a massive turnaround is undertaken at the corporate level, Radisson will cease to exist soon.
Reply With Quote
  #5 (permalink)  
Old December 16th, 2002, 11:21 AM
Marc's Avatar
Senior Member
Admiral
 
Join Date: Dec 2000
Location: Huntsville, AL
Posts: 3,612
Default No Subject



Post Edited (12-16-02 11:28)
Reply With Quote
  #6 (permalink)  
Old December 19th, 2002, 02:05 PM
Junior Member
Passenger
 
Join Date: Jul 2002
Posts: 10
Default Re: Re: Re: Re: Back from the Diamond

Gary,
Please don't lose faith. We just returned from the Diamond and I can tell you, what a difference a week makes. I had NO idea that the waitstaff was new. Our server was exceptional, he really made our dining experience great. There was no wait to place our dinner order, our waiter stood off in the distance just waiting for our signal that we were ready. The courses came one after another, with no big lag in between. I cannot compare the service to the old staff on the Diamond, as this was my first trip on her. I can compare the service to the Mariner, Song of Flower and the Paul Gauguin and it was in all ways, comparable if not superior in some areas.
Karen
Reply With Quote
  #7 (permalink)  
Old December 19th, 2002, 07:36 PM
Senior Member
Admiral
 
Join Date: Aug 2000
Posts: 1,274
Default Re: Back from the Diamond

I think it is a quantum leap from a couple of bad waiters on a transitional 5 day cruise to the demise of a cruise line.

I was on the Mariner today in Fort Lauderdale for several hours and had lunch aboard in the Compass Rose. All seemed to be in order and functioning smoothly. A later post seems to have had a totally different view of the Diamond cruise product from yours.

I don't doubt your account of your experience, and there clearly is no excuse for less than perfect service at that level. I do suspect it is far from the norm and, dare I say it... anecdotal..



Post Edited (12-19-02 20:04)
__________________
Reply With Quote
  #8 (permalink)  
Old December 20th, 2002, 07:42 AM
Gary Karschnick
Guest
 
Posts: n/a
Default Re: Back from the Diamond

Thanks for the good word. We spoke at length with the Maitre D' who was very disturbed at the whole situation and at the corporate executives who had caused the situation. The Diamond has always been the waitstaff "training ship", but his entire staff of trained waiters had been fired and he was starting from scratch. As good as these waiters may become, they will never be able to provide the atmosphere that the women did.
Reply With Quote
  #9 (permalink)  
Old January 5th, 2003, 02:47 PM
Irma
Guest
 
Posts: n/a
Default Re: Back from the Diamond

You were getting off as I was getting on! (12/13/02)

This was my first Radisson experience, so I don't know what it was like before with the women. But the truth is, I didn't notice the same things you did. I felt the service was very good in the dining room. And the food...oh my! Put me back on!

What a wonderful experience the Diamond was for me! I traveled solo, and the small intimate size of the ship made it very comfortable and easy to meet people.

Did you go to Don Vito's? Now there's an experience I won't soon forget! (we had a very lively crowd that night).

I'm looking forward to many Radisson cruises and would go back on the Diamond in a heart beat!
Reply With Quote
Reply

Bookmarks

Tags
gary, karschnick

Similar Threads
Thread Thread Starter Forum Replies Last Post
back from diamond princess suefish Mexico 6 March 30th, 2005 09:42 PM
Back from Diamond Mike M Mexico 1 March 1st, 2005 11:55 AM
Just Back- Alaska- Diamond Chief Tom Princess Cruise Lines 0 September 7th, 2004 04:37 PM
Just back from Alaska on the Diamond newcruiser Princess Cruise Lines 0 September 6th, 2004 06:46 PM
Just Back from the Diamond Craig Princess Cruise Lines 48 April 17th, 2004 06:34 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 08:41 PM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1