I just found out that the May 17th trip on the Radiance's pacific northwest itin just dropped by a considerable amount. Since I booked back in Feb, I decided to give Travelocity a call to see if I could get a free upgrade to a higher category (since the higher category was now equal to what I had paid for the lower category). Thus, the travel agent would not lose any commission since no fare would be refunded.
Travelocity said that should be no problem, but when they called RCCL, they said NO WAY. My travel agent was shocked, so she kept calling back (spoke to several supervisors -- all who said that they would NOT give me the upgrade due to the fare in the new category being restricted to new bookings only). When I asked Travelocity to conference me in with RCCL, they did and they told me the same thing.
Is it me or is this just flat out rediculous? Plus, to add insult to injury, the RCCL person I spoke to was just flat out condesending & callous. She essentially compared RCCL to an airline and said that sometimes cruisers get screwed when they book too early. WHAT THE??? I couldn't believe my ears. Is this what the cruise industry has come to??
Know what else, the so called "happy hour" promotion & its restrictions were not stated anywhere on the Travelocity website. When I pointed this out to the RCCL agent, she said "We are not responsible for what Travelocity has or does NOT have on their website" -- How rude and annoying could she have been??
ANYBODY out there have any advice on how I can get upgraded? Or get my money back? I don't think I want to travel RCCL ever again. They suck (I'm a Crown & Anchor member and I sure as heck don't make me feel good about sailing with them again).