Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Royal Caribbean International
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old May 27th, 2003, 09:42 PM
Senior Member
First Mate
 
Join Date: Jul 2002
Posts: 328
Default Disgusted

I'm really starting to get upset with Royal Caribbean. Through my travel agent I've been attempting to book a July 2004 group cruise to the Southern Caribbean since Sept. 2002. First I was told early March ... then late March ... then early April ... then late April ... then early May ... and finally a date ... May 26.

Guess what? Nothing.

Meanwhile, I'm about to lose a great group rate at the Hilton Caribe, and people I've collected deposits from are starting to question me about it. That's embarrassing.

And all through this my travel agent can't get a straight answer from Royal Caribbean. Both Carnival and Princess have had their July 2004 cruises available for months.

I need to know the ship (RCCL is 90 percent sure it will remain Adventure), the date (that's important for the hotel) and the itinerary that we want (Aruba has to be included).

What's so tough about giving out that information?
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old May 27th, 2003, 10:50 PM
Peg Peg is offline
Senior Member
Cruise Maniac
 
Join Date: Oct 2000
Posts: 102
Default Re: Disgusted

I agree. I want to know the ship and itinerary and dates for the April 2004 transatlantic.
Another 6 weeks.
Why?
Peg
Reply With Quote
  #3 (permalink)  
Old May 28th, 2003, 08:57 AM
Member
Passenger
 
Join Date: May 2003
Posts: 98
Default Re: Re: Disgusted

We just got back from a Bermuda cruise and want to go again in spring 04. Itineraries are only out for Norwegian Cruise Lines. No one can tell us when itineraries will be out for this either, so you are not alone!!! But, believe me, RCCL's cruses are so wonderful, they are worth the wait!!
Reply With Quote
  #4 (permalink)  
Old May 28th, 2003, 01:19 PM
Browezilla
Guest
 
Posts: n/a
Default Re: Disgusted

My guess is that the world situation and economy are so unsettled at the moment that they are focusing on near term issues rather than distant issues. No one wants to be on an itinerary booked way in advance only to it change or be cancelled (customer satisfaction becomes an issue then). That said, I feel your pain. I'm interested in an Eagle-class (Voyager-class) ship for next June for 16 people, but have to wait also. Although it is an inconvenience at the moment, I try to not get frustrated and give RCL the benefit of doubt as they are such a terrific cruise line. After sailing on Carnival, Princess, Celebrity, and RCL; RCL is far and away my favorite.
Reply With Quote
  #5 (permalink)  
Old May 28th, 2003, 02:13 PM
Senior Member
First Mate
 
Join Date: Jul 2002
Posts: 328
Default Re: Disgusted



It wouldn't be so bad had they just been honest with me. I began workign on the hotel deal based on information given me by RCCL..

Also, RCCL says they are loading the prices right now. Therefore, they know the ship, the dates and the itinirary. We're going on the cruise no matter what the price. So why not give me the pertinent information so that I can get everything else taken care of. RCCL is showing me no consideration whatsoever. They will pay for that down the road.
Reply With Quote
  #6 (permalink)  
Old May 28th, 2003, 11:43 PM
Member
Passenger
 
Join Date: Dec 2002
Posts: 31
Default Re: Disgusted

I was told that the itineraries for Europe 2004 would be out at the middle of May, but looks like that wasn't correct, either. Is it just a matter of days, or weeks? We're hoping to book our next summer's cruise from onboard this summer, but need to compare and consider itineraries ahead of time. Why the delay? It's frustrating!
Reply With Quote
  #7 (permalink)  
Old May 29th, 2003, 08:04 AM
Browezilla
Guest
 
Posts: n/a
Default Re: Disgusted

I've been told similar things. I think what is happening is that that RCL staff are trying to be helpful and trying to make sure you check back, but in reality maybe they don't really know when the itineraries will be loaded. The "general" guidance they gave me is that they try to keep at least a year in advance on the website, however they don't have May 2004 out there yet. They just say check back in a couple of weeks. It's no big deal to me since I'm on the net for hours each day anyway. I would much prefer though for the staff to "not answer" the question if they don't know! Don't guess. Credit card companies and financial institutions are great at this. They will only tell you what they know with confidence. RCL phone staff could take a que from them.

Having said that, I still love RCL. I've had such terrific service and support from them. They have gone above and beyond for me on several occasions. When I think of companies that have given me great support and attention, RCCL, Honda, and American Airlines Vacation Desk always come to mind (no, I don't have a vested interested in any of these, if you don't count my frequent flyer miles and my Accord EX with 1/4 Million miles on it :-)
Reply With Quote
  #8 (permalink)  
Old May 29th, 2003, 09:49 PM
Senior Member
First Mate
 
Join Date: Jul 2002
Posts: 328
Default Re: Disgusted

Well, we finally got a committment from Royal Caribbean. Won don't know the price but we're going no matter what it is. But it will be Adventure of the Seas, and it goes to Aruba, our desired port. We also got the date we wanted so I can lock in the hotel rate. We should have pricing within a week. Thank you Royal Caribbean!
Reply With Quote
  #9 (permalink)  
Old May 31st, 2003, 12:41 AM
Key Key is offline
Junior Member
Passenger
 
Join Date: May 2003
Posts: 23
Default Re: Disgusted

Called RCCL today and was told summer 2004 rates will be available mid July.
I was also told, normal release dates are 9 months in advance.
Reply With Quote
  #10 (permalink)  
Old May 31st, 2003, 09:28 AM
Browezilla
Guest
 
Posts: n/a
Default Re: Disgusted

:-) Don't know particularly why you would believe that since the other appends on here have been told different things :-)

I think the thing to do is just to visit their site every week or two to see if they are up yet. BTW: Normal of 9 months seems way too short to me. I've seen dates easily a year out, and I believe normally 18 months

Happy Sails!
Reply With Quote
  #11 (permalink)  
Old May 31st, 2003, 12:11 PM
Senior Member
First Mate
 
Join Date: Jul 2002
Posts: 328
Default Re: Re: Disgusted

It is now definite that Adventure of the Seas will remain in the Southern Caribbean for the summer of 2004. I got the official word from high up at Royal Caribbean on Friday. This was not through the reservations desk, where they rarely know anything that isn't right in front of them. Pricing will definitely be released next week ... and thank God our group of 38 got its wish and AOS will still go to Aruba for our week of choice!

So I was able to meet our Caribe Hilton deadline (May 30) to sign a contract for a very good group rate.

We are off and running ... or should I say sailing.
Reply With Quote
  #12 (permalink)  
Old May 31st, 2003, 01:07 PM
Browezilla
Guest
 
Posts: n/a
Default Re: Re: Re: Disgusted

Just curious, but what is the big draw in regard to Aruba? Is it name recognition? I find many of the other islands more enjoyable.
Reply With Quote
  #13 (permalink)  
Old May 31st, 2003, 02:32 PM
Senior Member
First Mate
 
Join Date: Jul 2002
Posts: 328
Default Re: Re: Re: Re: Disgusted


Off the top of my head ...

For one thing, Aruba is the only island where you are there all day. We arrive at 8 a.m. and don't leave until 1 a.m.

You can spend most of the day in port, come back for dinner and then leave again and sample the night life if you choose.

Plus, I think thepeople are very friendly, and frankly, not as pushy as some of the other islands. People aren't trying to sell you something on every corner.

And I feel really safe there.
Reply With Quote
  #14 (permalink)  
Old June 9th, 2003, 11:17 PM
Key Key is offline
Junior Member
Passenger
 
Join Date: May 2003
Posts: 23
Default Re: Re: Re: Re: Re: Disgusted

Still we wait. What happen to the schedule release?
Reply With Quote
  #15 (permalink)  
Old June 10th, 2003, 07:32 AM
kody
Guest
 
Posts: n/a
Default Re: Disgusted

Aruba is great. And when you are there all day it is even better. I liked that you do not get harrassed by the locals, they are all very friendly people. Not to metion it is beautiful there!!! My husband (boyfriend at the time were there and we relaxed on the beach, when scuba diving and ate a really nice dinner (thought he dinner was slow paced, but that is the point of a vacation). If you like fish, it is always fresh there. Also, if you like to gamble you can find a good casino and have some fun.

Have a great time.

My husband and I are on the Navigator of the Seas for a Western Caribbean cruise on Sept 20,. We are excited!!!
Reply With Quote
Reply

Bookmarks

Similar Threads
Thread Thread Starter Forum Replies Last Post
Disgusted with Princess Cruises oldmum45 Princess Cruise Lines 34 March 17th, 2010 06:56 AM
disgusted and depressed dee-lynn Chit - Chat for Cruisers 11 March 4th, 2005 06:49 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 08:28 PM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1