Also, concierge's don't bring you extra wine glasss or clean up after you. That might be better addressed by your cabin attendant. Concierge services include reservations to alternative dining venues, ice show tickets on Voyager class vessels, priority debarkation tags, hard to book excursions, etc. They are not your personal servants, however.
Anyone in a B suite or higher and Diamond Level C&A members are entitled to use the concierge services.
I've been told that there is no concierge room or service on Vision class ships. We are sailing for the first time on the Splendour in late December and we have an AA cabin. Can anyone confirm this? Thanks!