The ship, itself, is a very pretty ship. However, our Balcony Cabin, 9026, was very small. The bathroom had a glass/plastic enclosure, which is a big improvement. Chops Restaurant was great, the rest of the food was very good, except for Caribbean Night, which I was told they are going to eliminate. Seaview Cafe was terrible. They used frozen fish sticks for their Fish and Chips. The Headwaiter and waiting staff were the best. This was the first time we were eligible for concerige service, and it was wonderful. The really only bad part of the trip was our departure. They put all the suite guests, Diamond and Platinum Members in the Nightclub on the 13th floor, gave us lavender tags, and called us third off the ship. It took forever to get elevators down. Also, the C & A Loyalty Rep did not even make an appearance in this lounge. Did not think much of him; he was a last minute fill in. They had the Diamond & Platinum cocktail party at 11:45 AM, which we all thought was too early.
Was the C&A "Loyalty Ambassador" named Matt? If so, he was the same rude representative I had in May on the "Jewel." Such a contrast to all the wonderful help I have received from so many of the other, especially Cindy Dangel when she filled in on the "Radiance."
We could not take the stairs, one of the people I was traveling with has COPD and was not healthy enough to take the stairs. I don't remember the name of the Loyalty Rep, but he was new to the job, just transferred from the booking office in Kansas. We thought it was wrong to put an inexperienced person on a new ship. They should have transferred someone from one of the other ships.
I agree about the fish and chips. Pretty bad. On the New England cruise I also had a Nathan's hot dog and it was great. Departure is usually pretty bad. It was raining the day we left Boston so that made it even worse. Still loved the cruise tho.