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Old April 21st, 2005, 11:44 AM
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Default RCI Grandeur Slams Dock

RCI Grandeur Damaged At Dock
*** According to CruiseWeek, Royal Caribbean International's Grandeur of the Seas suffered extensive damage yesterday in Costa Maya, Mexico. High winds caused the ship to crash into the pier while docking, resulting in a 45-foot long gash in the vessel's hull. At present, the ship is sitting in Costa Maya and won't return to home port New Orleans until Sunday. The April 23 sailing has been cancelled.

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Old April 21st, 2005, 12:15 PM
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Default Re: RCI Grandeur Slams Dock

Wow..we were just on that ship and never knew we even came into the dock until we got off the ship, it was that smooth. I bet that was some landing.
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Old April 21st, 2005, 12:43 PM
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Default Re: Re: RCI Grandeur Slams Dock

Do I understand you correctly? You were on the ship when it hit the dock, and you didn't feel anything? That is what it sounds like you are saying...

Makes me wonder - (if so) what part of the ship were you on when it happened?

One would think you would feel a pretty good jolt. It isn't like crushing one of those modern age aluminum beer cans - unless they are making ships out of something besides steel these days - but I doubt it.

If this is true, that you didn't even feel it, that it doesn't take a who lot to damage a ship. Of course they usally have those rubber bumpers all along the dock, so you really have to wonder how this happened.

In any case -- either the person steering was at the TOTALLY wrong angle, or some kind of massive swell suddenly pushed the ship from quite a distance away straight into the dock before the person steering could get the ship at the correct angle.

I have watched ships dock COUNTLESS times, and I have never seen one dock before it was almost exactly parallel to the dock. That is what thrusters (or pods) are for. Someone is going to be looking for new job after this, I'm guessing.

And I don't know the situation in Costa Maya, but don't assume it was the captain, or even RCI officer's fault. There could have been a pilot on board giving directions on what to do - and he might have had a Cerveza for breakfast.

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Old April 21st, 2005, 02:30 PM
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Default Re: RCI Grandeur Slams Dock

No, I said we just got back and ordinarily docking is very smooth. I'm very thankful I wasn't on it today.
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Old April 21st, 2005, 03:16 PM
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Default Re: Re: Re: RCI Grandeur Slams Dock

Paul said
"and he might have had a Cerveza for breakfast"

And the problem with that is ??????????

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Old April 21st, 2005, 07:04 PM
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Default Re: RCI Grandeur Slams Dock

Here we go again insulting posters. If you read the post properly,Paul, you would have read that they had recently been on the ship and were not on the ship yesterday when it hit the pier.
Maybe it's you who had the Cervesa!!!!!!
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Old April 21st, 2005, 07:41 PM
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Default Re: RCI Grandeur Slams Dock

if I'm getting the meaning of Cervesa (like joemo said) what's wrong with eating deer? (I think that's right, I looked it up and it came up as Cervusa which meant deer)

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Old April 22nd, 2005, 03:16 AM
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Default Re: RCI Grandeur Slams Dock

Cervusa is alcohol..............
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Old April 22nd, 2005, 05:34 AM
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Default Re: RCI Grandeur Slams Dock

oh, that explains alot. thanks

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Old April 22nd, 2005, 08:15 AM
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Default Re: RCI Grandeur Slams Dock

To get back on topic--when we went to Costa Maya on Enchantment a few yrs ago, the water was so rough the captain had to try several times & then re-docked on the opposite side of the pier for a better berthing position. Snorkeling was very rough & I bet those waters can sometimes not be easy to deal with... Still a major shock! In march, the pilots in Panama Canal bumped our beautiful Brilliance & the painters/workers were out almost immediately making cosmetic & other repairs--Captain must not have been too happy with that!
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Old April 22nd, 2005, 09:21 PM
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Default Re: RCI Grandeur Slams Dock

It makes me sad to think of damage to the beautiful Grandeur of the Seas.

Accidents happen. It certainly is amazing to watch the docking process.

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Old April 23rd, 2005, 06:36 AM
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Default Re: RCI Grandeur Slams Dock

So what is the compesation for all those guests who were on the April 23 sailing???
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Old April 23rd, 2005, 09:25 AM
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Default Re: RCI Grandeur Slams Dock

As of right now, RCCL is only offering a paltry $300.00 shipboard, no refund of any kind on the cruise fare. I think that's a joke; at the very least passengers on the April 23rd sailing should receive a pro-rated refund of their cruise fare for the two days they're missing. Any shipboard credit should be in addition to a partial refund and should be given as a goodwill gesture for all the inconveniences and expenses encountered with the change in departure date. Even the Monday departure is iffy if the Grandeur's repairs are not completed today and she does not depart Costa Maya this evening.

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Old April 23rd, 2005, 12:09 PM
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Default Re: RCI Grandeur Slams Dock

juliet, I don't think Paul meant anything by his comments, he just didn't interpret the poster the way you did. Yuyi, why does everyone always think they should get something more? It was an accident, could have been much worse, they are getting $300 and I do not consider that a joke. yes, a good PR jesture might be a refund or credit toward another cruise, but is it necessary? I for one do not think so. this is like what happened to the Dawn last week and so many screaming "full refund" "free cruise" "law suits" I guess this just isn't me.

NMNita
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Old April 23rd, 2005, 02:19 PM
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Default Re: Re: RCI Grandeur Slams Dock

NMNita,I have not heard anyone on the April 23rd sailing say that they should get a "full refund" (and still get on the shortened cruise) or a credit on a future cruise. The compensation offered is a joke for several reasons. First, if you pay for a 7-day day cruise, you should get a 7-day cruise or a pro-rated refund if you do not receive a 7-day cruise. These passengers are being told that they're getting a 5-day cruise with no refund of their 7-day cruise fare. Secondly, a $300.00 shipboard credit does not have the same monetary value a $300.00 refund on your credit card. With the ship's inflated pricing (huge markup) on photos and souveniers, it's very easy to quickly use the $300.00 shiboard credit with very little to show for it. A $300.00 refund to a credit card would not only reduce the balance on the card but it would also lower the interest paid by the cardholder for that statement period. Finally, a $300.00 shipboard credit probably comes nowhere near the actual additional expenses encountered by those that are having to change flights or book additional nights in a hotel room. A $300.00 shipboard credit across the board is also not equitable to those that paid several thousand dollars to book a suite since it's a much smaller percentage of their cruise fare compared to those that booked an inside for less than $600.00 per person. Asking RCCL to give those passengers that will still sail on the 5-day cruise a 2/7 refund of their original fare is not "expecting to get something for nothing"; it's basic arithmetic as well as the fair and decent thing to do for any company wishing to promote good customer service.

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Old April 23rd, 2005, 02:47 PM
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Default Re: RCI Grandeur Slams Dock

Well, it took a little longer than I thought, but the " compensation " beast has finally reared it's ugly head.
I guess there will be some who, after a couple days to think about it, will come forward naming their " injuries " in the great crash.
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Old April 23rd, 2005, 03:06 PM
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Default Re: RCI Grandeur Slams Dock

Greedy, Greedy Greedy folks out there!!
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Old April 23rd, 2005, 03:13 PM
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Default Re: RCI Grandeur Slams Dock

guess I must be really dumb cause to me, $300 is $300 regardless of whether you charge it to your sign and sail card and the cruise line takes that amount off or you get a $300 credit on you CC. BY the way I have sailed enoough to realize how costly the photos can get, out of hand as well as thre souveniers. Sorry, I can't agree with you on this. There are just too many people out there looking for whatever thay can get out of a situation. We have never, thank goodness, had a cruise cut short but have missed many ports, should we have gotten a refund for missing Nassua, the private Island, Cancun, Cayman Islands and on and on? The thought never entered our minds.

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Old April 23rd, 2005, 04:07 PM
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Default Re: RCI Grandeur Slams Dock

You might have missed a port due to inclement weather or some other act of nature, but as you stated, you got the number of days you paid for. I doubt you would have felt the same way if any of your cruises were shortened and you were still charged full fare. As for $300.00 being $300.00 regardless, if that is the case why is RCCL not giving the passengers the option of either a shipboard credit or a credit card refund? Could it be because unlike some people they understand the financial difference between the two and they know how much cheaper it is for them to issue a shipboard credit instead of a refund?



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Old April 23rd, 2005, 07:54 PM
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Default Re: RCI Grandeur Slams Dock

That is why they sell insurance, right? If the passengers puchased the insurance they are compensated fully I believe.
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Old April 23rd, 2005, 10:26 PM
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Default Re: RCI Grandeur Slams Dock

I hope nobody was hurt. My sail date on Grandeur is May 22nd. I think RCCL should have all their ducks in a row by then.
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Old April 24th, 2005, 06:31 AM
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Default Re: RCI Grandeur Slams Dock

Actually RCCL has not only offered on board credits, but the passengers scheduled for the shortened cruise have been offered a choice of on board credits or a full refund if they decide not to sail.
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Old April 24th, 2005, 10:05 AM
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Default Re: RCI Grandeur Slams Dock

If anyone has any pics, please post them !

happy sailing to all;
david
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Old April 24th, 2005, 10:28 AM
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Default Re: RCI Grandeur Slams Dock

David, I have posted photos on the Chit-Chat board under Breaking News when this first happened.
Jim

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Old April 24th, 2005, 02:51 PM
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Default Re: RCI Grandeur Slams Dock

Any confirmation that the April 30 repositioning is still on schedule????
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Old April 25th, 2005, 05:12 AM
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Default Re: RCI Grandeur Slams Dock

Thanks Jim !
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Old April 25th, 2005, 10:12 AM
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Default Re: RCI Grandeur Slams Dock

RCCL has cancelled a ship tour that was scheduled for Sat 4-30-05, on the Grandeur.

Paul

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Old April 25th, 2005, 10:14 AM
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Default Re: RCI Grandeur Slams Dock

Grandeur just docked at the New Orleans Pier.

Paul

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Old April 26th, 2005, 09:45 AM
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Default Re: Re: RCI Grandeur Slams Dock

I was a passenger on the Grandeur at the time it struck the pier in Costa Maya. And I am not at all happy with the compensation provided by Royal Caribbean. This happened in the middle of our trip. I was on the 8th deck at the rear of the ship and the impact felt was minimal, what we really felt was the pilot slamming the ship into reverse.

Information was very slow to come in. So I didn't know whether we'd be stuck until Monday, Wednesday or more. Having commitments that needed to be kept, we made the decision to take the shuttle bus to Chetumal and catch the charter flight. A $250 on board credit was provided for our 2 bedroom suite that cost about $6000 for our party of 6 (2 adults, 4 kids). The guy that paid $500 for an interior stateroom down the hall received the same credit. How is that fair compensation?

We aren't asking for more than we are entitled but $250 is absolutely unacceptable. Half of our trip was ruined. This was not an act of God, it was no windier than the other ports of call. This was an error on the part of Royal Caribbean and they are now refusing to even speak with us. In our attempts to discuss this with someone other than a customer service operator we were we were passed along to a rude executive assistant. She just keeps telling us that RC feels this is just compensation and the Corporate decision is final.

In addition to the lack of customer care, we had to deal with rude and bitter crewmembers - post accident. They knew their tips were shot. Several employees ordered to escort us on our shuttle to Chetulam Airport were even slamming beers on the restroom stop probably.

This was our first cruise and will be the last with Royal Caribbean!
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Old April 26th, 2005, 03:43 PM
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Default Re: RCI Grandeur Slams Dock

Boy RCCL is really dropping the ball on this one.

IT IS NOT GREEDY to expect to get the pro-rated price of you trip refunded for the days it was shortened ie the sailing on the 23rd. As far as whether the money should be cash or a shipboard credit doesnt matter much but that should be on top of the pro-rated refubnd for days.
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