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  #61 (permalink)  
Old July 31st, 2005, 10:35 AM
JeanC
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

The resolution that RCCL thought would be appropriate is $45.20
given to everyone on their seapass. Which what they have determined to
be the difference between the cost of both cruises and the difference in
port tax charges. Definitely not in anyones favor that paid to go to Bermuda.
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  #62 (permalink)  
Old July 31st, 2005, 10:39 AM
JeanC
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Default Re: Re: Re: Big BIG problem : Voyager diverted from Bermuda

There was a letter distributed at the port to notify everyone dressed in shorts and tank tops that we would be sailing to Canada. Who would be checking the RC website when they had to make there way to the port from as far as Virginia is beyaond me.
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  #63 (permalink)  
Old July 31st, 2005, 10:49 AM
GMan
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad




RC made out very well on this cruise.

The casino was opened longer.
Shops were opened longer.
Poor weather, kids could not use pool, Nothing for the kids to do,
Video room was packed. (not cheap.. 1.50 a game)
Bingo had the biggest jacket pot for a 5 day cruise.


The 45.20 refund given to the passengers, was given after the passengers
started complaining. Otherwise RC would have kept that money too.
45.20 * 3000 passengers = $135600.00

I was told by one employee to suck it up and have a good time. Nice words from
a person working for the company.

What ever happen to customer satisfaction.,, The only thing RC is thinking about is their bottom line. I am not looking for a 100% percent refund only the difference between a Canada cruise and a Bermuda Cruise. Instead of having 3000 customers advertising for RC, they have 3000 customers complaining.
The BIG corporate giant wins again.

RC gets to pocket more money.....
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  #64 (permalink)  
Old July 31st, 2005, 10:50 AM
GMan
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

RC made out very well on this cruise.

The casino was opened longer.
Shops were opened longer.
Poor weather, kids could not use pool, Nothing for the kids to do,
Video room was packed. (not cheap.. 1.50 a game)
Bingo had the biggest jacket pot for a 5 day cruise.


The 45.20 refund given to the passengers, was given after the passengers
started complaining. Otherwise RC would have kept that money too.
45.20 * 3000 passengers = $135600.00

I was told by one employee to suck it up and have a good time. Nice words from
a person working for the company.

What ever happen to customer satisfaction.,, The only thing RC is thinking about is their bottom line. I am not looking for a 100% percent refund only the difference between a Canada cruise and a Bermuda Cruise. Instead of having 3000 customers advertising for RC, they have 3000 customers complaining.
The BIG corporate giant wins again.

RC gets to pocket more money.....
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  #65 (permalink)  
Old July 31st, 2005, 12:14 PM
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

RCCI has NEVER been big on customer care or satisfaction.

But isn't it our responsiblity as consumers to check out the weather etc. before booking our vacations. If you just have to have someone to share blame with...how 'bout your TA or cruise representative? Shouldn't they have warned you about the possibilities of bad weather, etc?

Now, if you booked this Itinerary KNOWING that it may change due to the weather... How can you later complain, when it did?

Again, maybe RCCI could have handled it in a more tactful manner...or the crew been kinder and more sympathic...but they weren't. But I don't think that their being rude and unsympathic changes the hard facts.

Overall, RCCI was in a no win situation. If they braved the bad weather...and even if no-one was injured or killed, but the trip was rocky and rainy...people would be unhappy and complain..when they changed Itinerary to avoid possible dangers..people are uphappy. RCCI and the Captain knew that what ever decision they made...it was going to hurt!

As JaeDog105 quoted: "The line clearly states that the itinerary can be changed with no warning or refund simply because they are unwilling to bear the risks of sailing into bad weather." We know that this is the right thing to do considering the big picture!

If RCCI gave those passengers 1/2 their money back...some passengers would want it all back...If they haven't extend on board shop hours, etc. Passengers would complain the cruise line did nothing to entertain them. Customer satisfaction? Some customers can never be fully satisfied!

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  #66 (permalink)  
Old July 31st, 2005, 12:31 PM
kellie
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

I was a passenger on this horrible trip. We got absolutely NOTHING. They gave us $45.20 in the difference of port charges. It was 50.00 for a sweatshirt to keep warm.

They legally can change the itinerary due to weather ,obviously it doesn't have to be someplace comparable. They claim we pay for the ship not the trip. We couldn't even utilize all the ship had to offer since it was 55 degrees 40mph winds and thick misty fog. we were trapped inside for 4 days.

From what I was told there are all different types of insurance, ours was only if the trip was canceled. I paid $1500.00 for this trip (room with a Balcony). They didn't even offer a future cruise discount. After 3500 people met in the theatre we got free drinks for 1 hour, 3 different choices of their choice.

I been on many cruises, 1st and last with royal rip off. I never knew cruise lines can get away with this. I and many other people are fighting it on our credit cards, the only leg we have to stand on is the fact that we couldn't use alot of what the ship offers. The hurricane turned north from Bermuda and we wound up with horrible weather anyway. Atleast in Bermuda it would have been 85 degrees and wet.

I feel if they can't take you someplace comparable then they should cancel the trip. They are getting away with highway robbery.After 9/11 we were booked on celebrity to Bermuda our port was changed from NY to PA. We got on board and received 100.00 on board credit and a future cruise discount, just for a port change. Celebrity may cost a little more but they have class so it's worth it. I feel royal is comparable in quality and service to Carnival, and Carnival is alot cheaper and they also care about their customers.

This left such a sour taste in my mouth I may start going to all-inclusives like sandals and beaches who have hurricane guarantees.

feel free to e-mail me with any questions
Kellie-samson2@optonline.net
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  #67 (permalink)  
Old July 31st, 2005, 12:58 PM
Delores
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

I have written to RCI regarding complaints on a past cruise. I received a discount of $200 for 2 of us on a future cruise. Unless everyone gets in touch with a lawyer, or they get multiple letters on this subject, they won't compensate very much. I think the $100 each is their customary offer.
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  #68 (permalink)  
Old July 31st, 2005, 01:38 PM
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

OH, the more I hear about it the more empathy I have for the folks, and the more one consistent theme I hear is people being upset about the differential in cost. They aren't complaining about Canada as much as they are about the difference in the cost of a Bermuda Cruise.

@ my husband... who just said to me with a wink, "If RCI was worried about sailing through rough weather, why didn't we get diverted from St. John to Bermuda when we hit that storm last year?"

Is it me or do diversions never end up in more expensive ports? Is it all safety? Can you be diverted from Nassau to Turks and Caicos?

Unfortunately for RCI, this is getting to be a bigger stink than they believed it would be.

I am sorry for that couple who planned their wedding. However, even in Bermuda, they would have been rained out. I wonder if they could have had the RCI wedding in port before they left for Canada? Is that a possibility?

I am thankful to the cruisemates staff though. On at least one other board, some of the RCI messages from returning customers have been deleted. It is good to be able to read what happened here so we have a better understanding. Thanks guys!

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  #69 (permalink)  
Old July 31st, 2005, 01:39 PM
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

This was our first cruise. A total of 8 with another family, children ages range from 5 to 9 years old. How could a company whose business is moving passengers throughout the Hurricane season be so unprepared for a port change? On a 5-day cruise to Bermuda, you have the ability to go to one of two places Bermuda or Canada. I understand they want to keep me and other passengers safe but they sloppily ran that cruise like this was their first time they encountered a tropical storm in Bermuda. Are you kidding me?
Since RC was following the storm, couldn't have made the call to go to Canada sooner then the day off the trip. I wonder if they have a plan in place to contact passengers besides the web site. Which had a document dated the same date as the trip July 24 2005 that the trip was going to Canada

No brochures for Canada on the ship? The staff on board was clueless about Canada excursions. That problem could have been solved over the 2004 winter with a one-day seminar for the staff, called
“What Royal Caribbean is going to do for our passengers if we get a Topical storm in Bermuda 2005 and have to go to Canada."
Oh I guess carrying Canada excursion brochures on board in a box labeled “use in case in case of tropical storm in Bermuda.”
That box just would have taken up too much space on a 3-football field size vessel. It would have cost them a case of wine on board.
Now that was just one example of poor execution from an experienced cruise company.

Operating any business is about execution, and they poorly executed the port change from the get go. Oh it was 59 degrees and foggy in Canada --- If it was my company I would have called ahead to St John's and had sweatshirts and blankets ready for everyone. There has to be an overstock of NHL sweatshirts available and they could use the exposure. Yes, it can be done for 3000 people - now that would be customer service, making sure your passengers are comfortable through something you can control which is mother nature.
Also there is not anything to do for 5 to 9 year olds in St Johns or Nova Scotia according to the RC person on boardthe Voyager-I am not making this up.
Oh we took the horse trolly and it said in the description given to us by RC that blankets are provided-and guess what?
How do you say in French -We have no blankets sorry.

Oh did I tell you that when my friend called Royal Caribbean to let them know what happened on the trip to Canada, the customer service rep told her “why did you book during hurricane season”? Great answer----not.
Now that was a well-trained customer service rep.
Again I am not making this up....

I think my reply would have been well why are you running ships during hurricane season to Bermuda. Carnival cruise line does not operate ships to Bermuda during hurricane season – we spoke with them.

So I thought I would pull an excerpt from a cruisemate article that shows, yes some cruise ship companies do compensate for situations like the RC trip to Bermuda and try to do the right thing even though their legal info states otherwise.

Thank goodness for choice because I will choose someone else instead of Royal Caribbean next time because they have showed me they poorly executed a port change that should have been a seamless transition. But thanks for keeping us away from the storm.

One last suggestion RC, why not work with other cruise line companies and the US government to create a customs waiver to be able change a ports to US coast port like Virgina Beach or Florida if there is a potential tropical storm or Hurricane heading for Bermuda.

Staying Ahead of Hurricanes
By Art Sbarsky, CruiseMates Consumer Affairs Editor
July 27, 2005

Carnival is also quite flexible when a cruise is lengthened or shortened due to a storm: “If a guest spends an extra day on the cruise, there is no additional charge for this day. If a day of the cruise is lost, Carnival typically will provide compensation in some form.”

Finally, the big question: What if guests without insurance feel the need to cancel a cruise because of an upcoming storm? Realistically, they may be stuck; it pays to know the policy of the line you’re on.

Some are very humane. For example, as stated in its fleet brochure, here’s Carnival’s policy: “When practicable, Carnival will promptly notify guests of a pre-cruise itinerary change through their travel agents or directly in the case of direct bookings. Carnival will offer such guests an opportunity to cancel their cruise within 24 hours without penalty. No additional compensation for the itinerary change will be offered at a later time. If an itinerary change occurs while a ship is at sea or when notice prior to the sailing is not feasible, Carnival shall attempt to substitute an alternate port. No compensation shall be provided to passengers when an alternative port is offered. If an alternative port is not provided, guests shall be provided a shipboard credit of $20 per person. The Vacation Guarantee shall not be affected by this policy.”

Holland America also maintains a flexible policy. Director of public relations Erik Elvejord says, “It entirely depends on the changes due to the hurricane. Whenever a change is made, we determine the offer to be given to guests. If a port is missed or a cruise shortened, usually there is something from a shipboard credit to a future cruise certificate. On extended cruises, we assist with making air arrangements or giving guests a phone call to reach travel agents or airlines to make changes to flights. In extreme cases, this can change day to day. Our prime goal is to make the guests comfortable and keep them safe. We don't want to disrupt their vacation timing any more than they want it disrupted. But hurricanes are nothing to ignore, so we need to adapt. The worst types are the ones that sit and linger. If they go through an area quickly, the changes are minimal. When it lingers, everyone, both on ships and land, wonders where it's going next.”
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  #70 (permalink)  
Old July 31st, 2005, 02:13 PM
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

Tony, I feel for your family, but the Voyager staff was incorrect. There is LOTS to do in both St. John and Halifax. If you had been given the time, you'd have found excursions on your own. That is the unfortunate thing. I was able to plan my own excursions with the help of cruisemates.com posters, because I knew where we were going.

For instance: St. John has, right in that little mall up the hill, a Museum with an interesting and free tour. (At one point I was standing under a life sized whale). There is also a nice farmer's Market with beautiful toys and such. And then there's Steamer's Lobster Company and lobster roll, and several other restaurants. I fail to believe that anyone on the staff who had sailed last year to Canada wouldn't know the some of the options. (If they had some of the same staff). I saw some of them off of the boat when I went.

My husband and I found out about it when a nice couple told us where things were getting off of the boat.

In Halifax, not only is there a large museum and major shopping, but I walked down to the Harbor Hopper/ Murphy's on the Water, where we took an amphibious tour of Halifax which ends with the driver driving right into the water and your vehicle becoming a boat. There's a whale watching boat and when I went there was Theodore Tug boat parked right outside on the dock. There's a ferry to another town across the way, there's lots to do for kids.

I don't think we can down Halifax and St. John's in the middle of this RCI public relations problem. They are nice little towns, not what you were expecting, but nice nonetheless. What happened isn't their fault and I hope they aren't besmirched in the middle of this mess.

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  #71 (permalink)  
Old July 31st, 2005, 03:15 PM
kellie
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

As a passenger on this ship I would have been happier with staying docked right in cape liberty, at least the sun was shining. We could have utilized all the ship had to offer or got off the boat and went to a beach in NY or NJ.

I don't want to offend the lovely people of Canada, I booked a cruise last summer on Carnival to Nova Scotia, I had no complaints. It also cost me half the price for the same accomodations. I had travel insurance for this trip, it was good for nothing only covers if the trip is canceled. I have now learned from a cruise expert on MSNBC that there are 3 tiers of insurance. RCCL did not tell me this when I booked my trip through them.

Last year when I booked to Canada it was sunny when we got to Nova Scotia, but out to sea it is a constant fog. Other people have told me the same. In the end they should have to bring you someplace comparable or charge what this trip costs. I am not upset about Canada I am upset that I spent double and couldn't even use all the ship had to offer.

The crew we dealt with besides customer service, were excellent. My stateroom attendant Anthony Bailey and my waiter Lyndon made us smile in a bad situation.
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  #72 (permalink)  
Old July 31st, 2005, 04:58 PM
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

Not sure if it would have helped in this sad situation but we never buy trip insurance through the cruise line....we usually use CSA Travel Insurance or you can go to InsureMyTrip.com to find other companies that might work for you.

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  #73 (permalink)  
Old July 31st, 2005, 05:10 PM
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

CA Cruiser, I went to insuremytrip.com and purchased CSA travel insurance when I booked my cruise. I called CSA this week to check on whether I am covered for this kind of a change. CSA tells me that if it happens, it's up to the cruise line to reimburse, the change in itenerary is not covered, in spite of the cost differential.

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  #74 (permalink)  
Old July 31st, 2005, 05:37 PM
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

Wow, this is pretty unbelievable. I don't think I would ever cruise in hurricane weather, but it is amazing that the cruise line can just go to a completely different location and then say "Read the contract...we can do this." My opinion of Royal Carib way down on this, but I guess they all do it. Surprising there wasn't mutiny. Anybody know if and how often this has happened before? Canada instead of Bermuda, come on!!
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  #75 (permalink)  
Old July 31st, 2005, 08:51 PM
kellie
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Default Re: Re: Re: Big BIG problem : Voyager diverted from Bermuda

I want to know who at royal rip off makes these decisions. I would have been happy with a discount on a future cruise or onboard credit. I cruise every summer and they probably would have got my business again. Instead of simply making a small gesture of an onboard credit that I would have spent tenfold by the time I gambled and shopped, I will never cruise with them again. I also know I'm not the only one.
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  #76 (permalink)  
Old August 1st, 2005, 06:22 AM
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

Yup. No one's happy when this happens. There's never one easy solution.

Just don't punish yourself and avoid a cruise line you like cause this happened. It has happened before, and will happen again.

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  #77 (permalink)  
Old August 1st, 2005, 08:06 AM
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Default I was on the NCL Masjesty same week

I cann't believe the crap that RCL did to all those passengers. On our ship we were told that we will be coming in 3 hours later so we would go around the storm.
Sorry to say that the weather was perfect in Bermuda from the time we got there Tuesday @ noon till Friday @ noon when we left!

The only reason I'm reading here is that my sister was on this RCL ship and we were going to meet at horseshoe bay on Wednesday. I just don't understand how all the other ships were able to sail to Bermuda while the RCL which is twice as big couldn't make the trip. Maybe RCL can answer that?

Needless to say I will NEVER book with RCL just due to the fact of the compensation of $45 bucks this is a slap in the face. One spends thousands to get something thats worth half and only gets back $45 bucks.

If this is what you call customer service RCL CAN TAKE A HIKE!


Regards

Tony Mazz (tcmazz@yahoo.com)
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  #78 (permalink)  
Old August 1st, 2005, 01:49 PM
cpaige
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

Does anyone know if any other boats went to Bermuda during this storm?
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  #79 (permalink)  
Old August 1st, 2005, 03:40 PM
Jayson Hahn
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

I was also on the Voyager that was supposed to go to Bermuda and went to Canada...

What I could not believe is how many people let it ruin their trip!!! The ship, crew and food could not have been better. If certain people were receiving rude treatment from the crew, it was because so many were "beating" up on them constantly for 6 days. We were treated like gold for 6 days by everyone on the ship.

I agree...Canada is not the best place to cruise to. St. John was a worthless stop but Halifax is a great city. It was unfortunate that the weather was bad the entire way but many of the passengers, especially those Monday morning quarterback "lawyers" who are threatening a class action suit, ruined their own trip, not RCCL.

People think that there are just ports of call waiting for ships to come in unannounced. The storm was heading for Mexico in the AM on Saturday 7/23 and by that afternoon it did a 180 and headed towards Bermuda...unfortunate...maddening...but not RCCL's fault.

What amazed me even more is even after the Captain read a statement over the announcement system from the Department of transportation of Bermuda stating that they would have denied us entry on Tuesday and would have maybe allowed us to dock for 2 hours on Wednesday. Even after learning that people still wanted blood from RCCL.

I am tired of hearing people say how they were "kidnaped" by RCCL. Hundreds of people taking over common areas and theaters to discuss how bad the cruise is instead of having a drink in one of the 6 hot tubs! My wife, 7 year old daughter and myself had a great time on the ship. Weather was unfortunate but I cannot stress enough how many people ruined their own trip.

We would sail with RCCL on the Voyager again in a heartbeat. In fact my daughter has already asked that we sail on that ship again!
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  #80 (permalink)  
Old August 1st, 2005, 05:33 PM
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Default Re: Re: Re: Big BIG problem : Voyager diverted from Bermuda

With the ports maybe being under-utlilized, how was the kid's program? Overbooked, underbooked, what?

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  #81 (permalink)  
Old August 1st, 2005, 05:37 PM
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Default Re: Re: Re: Big BIG problem : Voyager diverted from Bermuda

Is it just me or did this same message get posted under the name Jayson on other threads mentioning this cruise?

EDIT: Wait, same name, just posted it in three different threads.

Aw well, God bless.



Post Edited (08-01-05 17:38)
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May 2004 Voyager of the Seas to Canada
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Old August 1st, 2005, 05:48 PM
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

This is an outrage, not to at least be reimbursed for the difference in fare between the cost of a Bermuda cruise, and the cost of a Canadian cruise?! And everyone I see on these boards who tell these passengers to just "suck it up" and smile does ALL of us who cruise an injustice. Do you actually think that when a line knows they can get away with doing wrong, that they will do right the next time?

I am supposed to take my first RCCL cruise in a month -- I usually sail Celebrity -- and they have totally messed up my flights. I booked custom and I paid extra, and I DID NOT GET WHAT I PAID FOR and confirmed. I have spent three hours on the phone today, and RCCL thinks I should pay an extra $600 (what it will cost to approximate my flight times) for ITS mistake! I am still hopeful that the supervisor at the travel agency which I turned the booking over to AFTER I had booked everything directly with the ship, can resolve it. But I tell you right now, I haven't even left and I already hate RCCL.

After reading this other stuff, and now with the stories coming out about their lack of security on ship, well, things will have to change before I book them again, assuming I even make this trip.

Class action suits exist for a reason -- it doesn't pay for one person to sue, but as a class the people on the Voyager could make it worth an attorney's while to see that they get what they are owed, and that, at a MINIMUM, is not to have paid for a Bermuda cruise, when they got a Canadian cruise -- whatever the difference in that cost is, is what they are legally entitled to.
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  #83 (permalink)  
Old August 1st, 2005, 06:17 PM
kellie
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

I spoke to Celebrity's captains club today since I am a member. I was told they did dock in Hamilton Bermuda. I then looked up Bermuda's weather for tuesday and wednesday the days we would have been there and it was 85 degrees and sunny. I also found an article from a newspaper online that stated the storm pulled west away from Bermuda and headed north towards Halifax Nova Scotia, so we wound up in the storm they supposedly were protecting us from.

I am more angry now than I was on the ship. Still no compensation from Royal Caribbean. They made horrible decisions and they just don't care.

Anyone who wants copies of what I found I will gladly fax it to you. E-mail me at samson2@optonline.net.

Celebrity is helping me more than Royal, it could be because they know I have been a loyal customer for years. I guess Royal doesn't care about their loyal customers.
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Old August 1st, 2005, 07:38 PM
Ug
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

What the heck would be comparable to Bermuda on a 5 day Cruise out of New Jersey?

Ya might want to look at a map, You might have got 1 day in the Bahamas, by the time they sailed down and back. Might of only been a half day at that.
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Old August 1st, 2005, 08:16 PM
wmsiii
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

This cruise was an excellent business lesson in how not to:

Maintain customer loyalty

Maintain your brand image

Obtain repeat business

As a Sales and Marketing professional, I am flabbergasted at how RCCL handled this. Traditionally, it costs 5X as much to get a new customer as it does to maintain an existing customer. For every dissatisfied customer, they will tell on average ten of their friends. In this case, that has been multiplied many times with the press coverage in New York City and the Today Show interview with the couple who had planned their wedding in Bermuda.

Let's do the math. If , for example, RCCL had offerred we passengers a $250 credit applied to a future cruise, it would have given them a maximum $750,000 liability against revenue on future cruises, assuming 3,000 passengers . If we assume that only 50% of the passengers in this particular cruise did rebook on a future RCCL cruise, then the liability would have been $375,000. That liability would have been incurred only with a paying repeat customer. Additionally, RCCL could have made some offers to the couples that were getting married to help them out (i.e. offerring to fly them to Bermuda or some alternate arrangement. That might have cost RCCL another $25,000-$50,000). If RCCL had done all of this, a lot of the anger that we felt would have been alleviated. As for the couples who had planned weddings in Bermuda, if RCCL had done everything they could for them, perhaps there could have been a Today Show segment showing how RCCL took a bad situation and turned it into a positive. RCCL woud have been heroes and this PR would have been worth a heck of a lot more than the millions RCCL is spending on their commercials.

Instead, RCCL took a hard, legalistic line regarding customer compensation (i.e. "Look at your contract." "You paid for the ship, not the destination.") After a lot of pressure from their passengers, Mr. Goldstein, RCCL President, offerred a $45.20 credit per passenger to offset port taxes. That cost RCCL $135,000 in immediate cash receipts.

At the end of the day, RCCL is gambling that people will forget this incident. They paid us $135,000 in credit that was more of an insult than a positve. For another $265,000 to $290,000, RCCL could have been garnered a lot of positive PR.

So now, how much will RCCL have to give up in discounted fares this Fall as word spreads on how we passengers were treated on this cruise, and as passengers from the Northeast fear booking on them for fear of a repeat episode of what happened to us? My guess is that it will cost them a lot more than $265,000 to $290,000.

And, for those of us in the New York metropolitan area, what will go through our minds the next time we see RCCL's television commercial on TV? So much for protection of RCCL's brand image.

wmsiii
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  #86 (permalink)  
Old August 1st, 2005, 09:39 PM
Sharon Shigley
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

This was my first cruise, and it was a nightmare. My kids were bored stiff and the weather was uncooperative. If the weather had reached even the mid-70's in Canada which is what the cruise line told us it would do, maybe it wouldn't have been so bad. I would think they would have researched the weather before choosing this destination, but what do I know? However, we were cold the entire cruise and had packed for Bermuda, and the ports of call offered no "activities" unless you enjoy sightseeing in a tour bus. The pool wasn't even available most of the time, so as far as I'm concerened, we weren't given a "comparable" itinerary. Royal Caribbean has only reimbursed us a lousy 45.20 per guest for the difference in port charges, and they refuse to do anything else. Everyone I tell of this experience cannot believe that RCI refuses to compensate its passengers. Personally, I will never sail with them again after this experience, if we even decide to ever cruise again.

If you hear from someone who had any luck getting reimbursed, please forward that info along to me. Good luck with your trip!
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  #87 (permalink)  
Old August 1st, 2005, 10:20 PM
JaeDog105
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

I can understand how passengers expecting to be on a cruise to Bermuda would be upset to find that the ship they booked is, instead, going to Canada. However, it is a fact of cruising that all itineraries are subject to change, ports are not guaranteed and that you are paying for a specific number of days on a functional ship and no more.

You did not pay for a cruise to Bermuda. You paid for a cruise on the Voyager and that's what you received. This simple fact is made abundantly clear in all cruise contracts. Cruisers--especially those smart enough to be reading this message board--should know that.

If you wanted a vacation to Bermuda, especially during hurricane season, you should have booked a land vacation. What you did was book time on a ship whose intended destination was Bermuda. You should always be aware, however, that the destination is subject to change at the discretion of the cruise line and that no refunds will be issued.
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  #88 (permalink)  
Old August 1st, 2005, 10:59 PM
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

Jaedog,

If you book a ship and not a destination, then all 5 day cruises, or 7 day cruises, or 11 day cruises on a particular ship would cost the exact same amount of money, depending on cabin class, but they don't according to what posters are saying.
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  #89 (permalink)  
Old August 1st, 2005, 11:26 PM
JaeDog105
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

Jaxon--

I just don't see the evidence that there's a significant difference in price between Canada and Bermuda cruises on comparable ships at the same time of year.

In August, RCI's Enchantment of the Seas is sailing a Canada itnerary out of Boston. The lowest category inside stateroom on Enchantment's August 30th sailing is going for $719/pp.

The lowest category inside stateroom on Voyager of the Sea's August 21st sailing from Bayonne to Bermuda is going for $799/pp.

This is a difference of only $80/pp, plus you're booked on the Voyager, a much larger and typically, more expensive, ship.

Differences in cruise pricing seem to be based, for the most part, on time of year and on the ship, not on the destination.
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  #90 (permalink)  
Old August 2nd, 2005, 06:02 AM
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

I just posted this in another thread, but I'm curious to know...

Those of you on the Voyager to Canada, did the customer service effect your tipping? It seems to me that the only RCI folks who would suffer on this cruise would be the ones to whom the customers can make a financial complaint and statement. After all, if they've already paid for their trip and felt they received poor service, who will they take it out on in the immediate moment?

The waitstaff, the cabin steward, etc.

I am interested in knowing how those of you aboard the cruise handled the tip envelopes at the end of the trip. I'm not advocating either tipping stance, but I would be interested in seeing what the consensus was on these boards.

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May 2004 Voyager of the Seas to Canada
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