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  #91 (permalink)  
Old August 2nd, 2005, 07:03 AM
Jayson Hahn
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

The Captain read a letter from the Dept of Transportation of Bermuda stating they would have denied us entry on Tuesday, the day we were supposed to dock.

The Celeberty ship was there on Monday.
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  #92 (permalink)  
Old August 2nd, 2005, 07:05 AM
Jayson Hahn
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

The storm came out of nowhere on Friday (7/22) and then Saturday afternoon (7/23) went from heading towards Mexico to Bermuda...

It is maddening but there was nothing RCCL could do about it.
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  #93 (permalink)  
Old August 2nd, 2005, 07:07 AM
Jayson Hahn
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

For me, the staff was wonderful to me and my family. Of course I wasn't cursing them out like so many others were.

I got wonderful service and gave them the reccomended tipping and a bit more for our waiter becasue he was so exceptional.
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  #94 (permalink)  
Old August 2nd, 2005, 11:12 AM
ellen265
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

hello venice,

To answer your question, the reason that the cruise ships stop coming to Bermuda (October is the end of cruise season in Bermuda I believe) is because of the weather. It is too stormy with winter gales.

ellen265
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  #95 (permalink)  
Old August 2nd, 2005, 11:43 AM
Cala
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

Good for you Jayson and all the other possitive - grown up people for writing a nice response. Now to you people who booked a cruise during the hurricain season and are complaining. Just a little FYI "YOU KNEW THIS MIGHT HAPPEN"!!!!! The cruise line did what they felt was for the safty of their customers. Canada might not have been your dream vacation, but were you with someone your loved? Did you have people waiting on you with drinks and food? Did you try to enjoy the entertainment or the ports you visited? Obviously not. You were too busy being miserable instead of making the best of the situation. How the children must of loved being with parents that only found fault instead having a good time with them. I am so sick of reading your bull crap. There are people who use this board to get advice on questions. This has now turning into a b------- board. Let it go..........
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  #96 (permalink)  
Old August 2nd, 2005, 09:43 PM
Sharon Shigley
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

Regaring the tipping issue, I heard a lot of people threatening not to tip, but we were fortunate enough to have had a great waitstaff and cabin steward. I didn't think it was fair to punish them for what I feel RCI failed to do. We even tipped a little extra because I felt that they went out of their way to keep smiling during a difficult situation and they treated the kids with extra kindness. I also felt bad for our cabin steward because he told me that his job was much more difficult with people spending so much time in their rooms all week. The only person who was rude to me was someone at guest relations.

Regarding the comment about parents attitudes with children onboard, that is not a fair statement. I did everything I could to keep my two teen-agers entertained, which included spending a ton of money on bingo and onboard shopping because there wasn't much else to do during the day. We convinced our kids to try and make the best of it, but we were misinformed regarding the temperatures in Canada and when day after day went by without warmth and sun, it was the kids who lost their patience first. RCI also failed to provide us with any excursion information for Canada until day two, and what was finally offered clearly didn't appeal to kids their ages. One day when I got on the glass elevator there was a group of five or six kids sitting down and riding it for fun because there was nothing else for them to do. I don't understand why the staff didn't come up with creative ways to entertain this age group.

And yes, I knew it "might" happen, but I never dreamed that we would be sent so far from our original destination and be left to just deal with it on our own. This was my first cruise experience, and probably my last.
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  #97 (permalink)  
Old August 2nd, 2005, 09:45 PM
Glenn Comunale
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

I cannot believe that since I left Sat. for a four day holiday to Cape May N.J. with my wife no Its not a cruise port, no I didn't take RCL I took the Garden State Pky. and let me tell you the GSP is no fun on a Sat. in the summer that there has been close to fifty new postings about this cruise.To all of you your right, yes those of you who say you picked the port in the summer read the fine print{who really does} your right the passenger takes all the risk and to all of the people on board that boat your right too, you got the shaft from a big Corp. and got little to show for it and you think a big company can and should show a little understanding if only because its dealing with the public. We can write about tis until hell freezes over or at least until it hits ninty in Halifax. It doenn't change the basic issue here . Its the way there people were treated . Would RCL have gone bankrupt if it gave a few hundred dollars in some sort of credit to these people, on my posts of July 28-29 I stated that feeling and some of you seem to understand what RCL responnsibly is or should be towards its paying passengers not "hey if we give a big credit here we have to do it all the time" It should be how can we make these people sail with us again in spite of what happen. P.S. I never thought it could get so hot in Cape May-Glenn
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  #98 (permalink)  
Old August 3rd, 2005, 05:50 AM
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

Sharon, it's a shame that you want to make it your last cruise experience. If you are uncomfortable with RCI, could you try other lines?

About excursions: I make my mind up to NEVER book excursions on any cruise or land vacation. I research my own excursions. If I cannot do that, I always just get off of the boat and ask the people in the town where XY or Z is located. (I'm good for stopping folks ). I do this on land based vacations as well. I find that I can get around cheaper, I don't have to wait for a cumbersome group and it forces me to learn the area, stay alert and be safer.


Glad you were kind to the waitstaff and cabin staff.

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Voyager of the Seas to Bermuda

May 2004 Voyager of the Seas to Canada
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  #99 (permalink)  
Old August 3rd, 2005, 05:52 AM
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

Glenn, OFF SUBJECT about Cape May:

Have you ever done the whale watching tour down there? I'm thinking about driving down there to do one for a day.

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Voyager of the Seas to Bermuda

May 2004 Voyager of the Seas to Canada
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  #100 (permalink)  
Old August 3rd, 2005, 10:16 AM
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

Another idea for concrete solutions -- until the Jones Act can be repealed or modified (Sen. McCain had a bill) lobby your congress people for a bill to waive the Jones Act fines in emergency situations. In other words, without the fines in this situation, maybe the Voyager could have gone to Charleston S.C. -- beaches, and a beautiful historic area with fun market shopping -- assuming available dock space.
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  #101 (permalink)  
Old August 3rd, 2005, 12:18 PM
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Default Re: Re: Re: Big BIG problem : Voyager diverted from Bermuda

The Jones Act of course has not been repealed, therefore US only ports are out of the question.(No Florida, No SC without a foriegn destination.
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  #102 (permalink)  
Old August 3rd, 2005, 01:51 PM
Glenn Comunale
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

RE:Jones Act, Just what is the Jones Act anyway? why was it passed in the first place? It doesn't seem to make any sense. All of the ships are foreign flag and 95% of the passengers are American! Its a shame Charleston/Savannah which might have made everyone happy could not be used.
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  #103 (permalink)  
Old August 3rd, 2005, 03:16 PM
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

The thing that I don't get is that it's not the Jones Act that really is at play here, it's the even older Passenger Services Act. The Jones Act states that a US-flagged ship must be built in the US, be owned by a US-citizen, and employ at least 75% Americans. This also means that the employees would be subject to US labor laws. I don't believe this is a bad law at all, and unfortunately, I hate that the first attempt to encourage new ship development under this law went awry when US Lines when under and then took the shipyard with it.

The Passenger Services Act, which has been on the books for more than 100 years states that: Foreign vessels shall transport passengers between ports or places in the United States, either directly or by way of a foreign port, under a penalty of $200 for each passenger so transported and landed.

That, I think should be changed.

So, anyone who books a cruise to nowhere, the line is most likely losing money on your voyage, but they're making it up in future business, money you lose in the casino, drinks in the bar, and services in the spa.
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  #104 (permalink)  
Old August 3rd, 2005, 03:24 PM
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

Sounds like our local bus system here in NY.

I can take the bus from Westchester to the Bronx, but the bus can not pick up passengers in the Bronx, and drop them off in the Bronx on this particular line.

Who makes these laws?
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  #105 (permalink)  
Old August 3rd, 2005, 04:16 PM
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Default Re: Re: Re: Big BIG problem : Voyager diverted from Bermuda

These laws were pretty much enacted to protect American internal ship commerce (and jobs) for American ships and crews. With the booming growth in the cruise industry they have of course become obsolete.
This is the reason NCL has to have American flagged ships to sail only with Hawaii (with American crews). This is the reason Alaska cruises stop , or sail from Vancouver or Victoria. This is the reason that some Hawaii bound cruises sail from or stop in Ensanada. Etc. etc.
This is also the reason that Voyager went to Canada , not just to New England and not to South Carolina and Florida.
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  #106 (permalink)  
Old August 3rd, 2005, 04:47 PM
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

However, assuming they have to pay $200 per passenger for violating the cabotage laws in taking a cruise to Florida or the Carolinas, it still would have cost them less than the bad PR this debacle has caused. I mean, I know as well as anyone that they were not doing anything illegal, but they could have handled the whole thing much, much better.

I also have some kind of thought that it might have been possible to make a stop in Charleston or Savannah, GA, and still trucked over to Bermuda for an operational stop in the middle of the night to be in compliance with the law and made it back to Cape Liberty within time.
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  #107 (permalink)  
Old August 3rd, 2005, 07:33 PM
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

http://www.sealetter.com/Oct-99/alancol.html

written by a lawyer, and a good explanation of the Jones Act -- this other act -- the passenger Act -- might be a sub part of Jones/or in some other way considered to be a part of that whole.
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  #108 (permalink)  
Old August 3rd, 2005, 08:19 PM
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

The Passenger Services Act predates the Jones Act by a good 35 years.
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  #109 (permalink)  
Old August 3rd, 2005, 08:44 PM
Nan59
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

Funny you should mention 50% less to go to Canada. Back in early November we looked into going to Canada instead of Bermuda because of the availability, and the cost. It was at LEAST 50% cheeper! This is why I feel that RCCL should give us a credit for the difference towards another cruise. I'm not asking for my money back. I'm just asking for my monies worth. I feel I got totally ripped off !!!!! What way is that to treat your customers!
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  #110 (permalink)  
Old August 3rd, 2005, 09:00 PM
Nan59
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Default Re: Re: Re: Big BIG problem : Voyager diverted from Bermuda

I 100% agree !!!!!!!!!
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  #111 (permalink)  
Old August 3rd, 2005, 09:12 PM
Nan59
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Default Re: Re: Re: Big BIG problem : Voyager diverted from Bermuda

You are right! Who knew to look on the web sight, RCCL assumed everyone had access to the Web on Saturday! Well, that is a bad assumption! I was busy packing. I had to pack 5 people. The last thing I was thinking about was looking on the Web sight! A RCCL phone call would have been in order.
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  #112 (permalink)  
Old August 3rd, 2005, 09:14 PM
Glenn Comunale
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

RE:JUST4KIAN Cape may Whale watch Trip . Sorry never went saw an ad for it though. Leaves 9:30 AM. Looks like a nice way to spend a few hours. By the way we saw dolphins from the beach while we were on the sand.
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  #113 (permalink)  
Old August 3rd, 2005, 09:14 PM
Nan59
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

How do you know! What make you the expert on what cruise ships should and should not do!
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  #114 (permalink)  
Old August 3rd, 2005, 09:23 PM
Nan59
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Default Re: Re: Re: Big BIG problem : Voyager diverted from Bermuda

You did not know the facts before your un-informed reaction/opinion. We did not have a smoothe travel on the seas to Canada. It was rough, cloudy, foggy, winds of 65 mph one night. We may as well been in a tropical storm!
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  #115 (permalink)  
Old August 3rd, 2005, 09:39 PM
Nan59
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

You are right on! thanks for your comment!
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  #116 (permalink)  
Old August 4th, 2005, 05:43 AM
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Default Re: Re: Big BIG problem : Voyager diverted from Bermuda to C

Glenn: Thanks for that info.

There were dolphins and whales off the side of Voyager last May to Canada. I love cetacean life!

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  #117 (permalink)  
Old August 4th, 2005, 05:43 AM
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Default Re: Re: Re: Big BIG problem : Voyager diverted from Bermuda

Nan59:

It's hard to decipher whom you are addressing. Might you put their names in your replies in case they want to respond?

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May 2004 Voyager of the Seas to Canada
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  #118 (permalink)  
Old August 4th, 2005, 08:02 AM
Glenn Comunale
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Default Re: Big BIG problem : Voyager diverted from Bermuda to Canad

RE: VOS Bermuda/Canada Mess: To everyone who has put there two cents worth in. Just read an answer to a posting on NCL page asking if anybody took a NCL boat[Crown,Majesty] same day and went to Bermuda with the storm. ANSWER- I was on the Majesty went to bed Monday night selp like a rock arrived Tuesday three hours late due to detour, had four days of sun looking for clouds by Friday etc,etc,so RCL makes a decision which turns out wrong,ends up in a place no one wants to go with bad weather and rough seas and the company doesn't think this is worth anything except $45.20 a sad day for the little guy and yes a sad day for cruising. P.S. I hope I didn't set off another 100 postings on this. Its just a set of really unfortunate circumstances that probability won't happen in a hundred cruises.- Glenn
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  #119 (permalink)  
Old August 4th, 2005, 11:16 AM
michele Gillooly
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Default Re: Re: Re: Big BIG problem : Voyager diverted from Bermuda

I was on the Voyager trip that returned on the 24th. I was with my husband and two kids, ages 12 and 16. We had a GREAT time and I heard NOTHING about anyone being raped. I am beginning to think a lot of these stories are urban legends-I seem to hear them so often. My 12 year old daughter tried out the kids club but decided to hang with us, although she did have some freedom to roam. Her older sister met up with friends that she had spoken to online prior to leaving and was with this group for the entire trip. I found security to be extremely vigilant. One night about midnight my 16 year old was hanging with her friends(some of whom were 18 and able to drink onboard) she was holding someone's beer and security stopped her, took her seapass card, and called my huisband to come pick her up at the guest relations desk. I was surprised that after that incidnet we did see younger kids about 13 -14 roaming at very late hours but it wasn't my kids so I didn't worry too much.
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  #120 (permalink)  
Old August 4th, 2005, 11:50 AM
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Default Re: Re: Re: Re: Big BIG problem : Voyager diverted from Berm

Good to know security was watchful for your daughter -- not so good to know youngsters were allowed to roam in the wee hours. I think the Voager rape rumor may have been mixed up with the Brilliance as a fellow on the Brilliance, interviewed on Scarborough's tv show, said that was his understanding of something that happened on Brilliance -- now whether that was a rumor or in some way tied to the death of that groom, who knows?
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