Here is a new low for RCCL Customer Service. I phoned the Crown and Anchor Club to ask about my December cruise that is supposed to depart from New Orleans. The woman there told me to phone Customer Service and gave me the 1-800 number. A machine answered the 1-800 number and said to dial 1-900-643-2000 for Customer Service and each call costs $2.99!
A good friend will bail you out of jail. A true friend will be sitting next to you saying "Damn, that was fun!"
Did the thought occur to you that perhaps she gave you the wrong number or perhaps you wrote it down incorrectly? I think I would call back again. I just cannot imagine a reputable company that relys on good customer service doing that.