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Old February 26th, 2006, 08:25 AM
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Default Dis-enchanted?

Will be on teh Enchantment in 6 1/2 weeks and both my wife and I are going crazy over the wait. However, recently I have been reading several negative reviews about the ship (I have cut and pasted the most recent one below). I know Dave the Wave has been on it recently and seemed to have a great time. Are there others out there that have had experiences with the ship? We don't let a lot of small things bother us and are pretty laid back. We like food but our idea of a gourmet meal is the Olive Garden We have three small children 3 and under and this is first "real" vacation we have been on since we were married ten years ago. Been to Orlando and Vegas but only because my wife had a conference. Any other vacations have basically been trips to family members around the nation. I guess you could call these vacations but not really "true" vacations. I'm a teacher so there really was only a one week time period that we could have scheduled the cruise (Spring Break/Easter week) so it really limited the ships/cruises that were available. We could have done a 7-day on a different ship but for our first cruise really wanted to try something a little shorter like the 5-day we have planned. Any way I'm just second guessing myself now after reading negative reviews like the one below.

Also, anyone else over-analyze their vacations. I tend to research, have an action plan of what we want to do and then when we get there, it usually goes out the window and we play it by ear.

Anyway here is the review:

we sailed on Feb 04, 2006 on the Enchantment of The Seas reservation Number
1195426.
I booked Directly thru RCCL and had nothing but trouble with making the
reservations. made the reservation over nighted the FULL amount of the
cruise which was received on a friday afternoon.
took til wednesday to be applied to my account when calling to be sure
payment was recieved after checking the deliveryu confirmation was told no
payment shown and they made it sound like I was lying about the delivery
information even after giving the supervisor the overnight delivery
information so she could check it herself.
recieved final payment reminder after payment sent and posted on my cruises
on your web site when called about this they stated they didnt recieve my
payment and the site was incorrect.after having to go thru the whole detail
again and giving them the delivery info they finally acknowledge the payment
paid in Full, no apology and lots of frazzeled nerves.
I took inside run of ship as I have done on my past 12 cruises and my mom on
her past 5 cruises. to my surprise recieved room assignment upon checking
web site several days later only recieving a 2 cat upgrade to a cat M 3513
while other cabin catagories where still available for sale thru out the
time prior to the cruise so run of ship was not really runof ship could of
booked that cat and paid the same amount so not really a saving. called
about it and was told cabins were assigned by the date of the payment being
recieved so the hold up on my payment could of resulted in a lower upgrade I
have never revieved less tahn a 4 cat upgrade and I understand thats the
chance you take with run of ship but with the starting problems I had with
the payment thought a higher cat uypgrade would of been a nice way to say we
are sorry for the mix up and please accept our appology which I NEVER
recieved a we sorry for the payment mix up.

I wasnt going to let this be a factor in our cruise since the purpose was to
enjoy time with my mother. Upon arrival to the Ship on the 4th of Feb and
entering our stateroom I found that the beds were placed together to form
one Queen size Bed. I figured this was a standard practice which was fine I
figured a call would take care of this. I called housekeeping and requested
that the beds me made up seperately upon returning the the room after the
muster drill we found the beds seperated as requested but with NO bed
spreads and already turned down for the night this being 5 pm or so .

the next day the beds were made in the morning but once again NO bed
Spreads, the glasses thet contained the remenants of the pina coladas in the
souvenier glasses were still in the bottom of the glasses and sitting onthe
dressing table in the room. that afternoon we finished a bag of chips we
purchased in FT Lauderdale and thew the bag in the trash can upon returning
to room after dinner and the show we noticed that the beds were truned down
but the chip bag was now on the floor by the trash can and not removed,
still NO bed spreads and the pina coladas still sitting in the glasses.
also noticed that in the hallway outside of our room remained two carts 24/7
which was NOT FOUND on other floors. one cart included rolls of toilet paper
kleenix boxes linen bags etc and the other cart covered with green canvas
which found out later conatined all the DIRTY Roomservice trays. at one
point the handle from this cart found its was onto the floor infront of our
door forcing others to walk over /around it housekeeping staff noticing it
and themselves walking over/around it.

by the 3rd day of the cruise and still NO bed spreads now a hlaf glass of
diet coke with lime from the night before still sitting on dressing table,
the Pina coladas still sitting on the tables with the addition of a flock of
fruit flies encircling it like vultures did I finally go to the Guest
relations desk to say something.
upon goiong to the Guest relations desk talking to a trainee called archie
or andrew and phillipean looking gentleman he said he would let house
keeping know. ( I finally found out that the person at guest relations NEVER
wrote down my concern via talking with customer service last week on the
phone and talking with JC) I was also asked by two members of the CD staff
(moose and Frank) how we were enjoying our cruise. I told him ok with the
exception of our cabin steward adn room. Moose stated he was heading for a
meeting with the head of Housekeeping took my room number and told me he
would adress it with him at the meeting. later that evening as my mother was
laying down in the room she asked me to get her a coke so I went to the
casino bar to grab her a coke. Upon returning to the room I noticed that
there was a gentleman from Housekeeping in the room talking to my mother
about the room. we told him about the lack of care given to the room the
fact that I found under the bed a coin from Belize which was from the prior
weeks cruise and the bed had been moved at least twice to put beds together
adn to seperate them again so no reason for coins to be under the bed if
cleaned properly.
we also stated to him that out of ALL the cruises we had been on this was
the First time we have never meet our cabin steward. he NEVER Introduced
himself to us the entire time of the cruise. I had to hunt him down on the
first day to hand him dry cleaning hoping he was our cabin steward went by
the picture in the cabin saw him in the halls often talking to another cabin
steward complaining about the people on the cruise his job the pay etc. they
stood in the middle of the hall way so a person had to ecuse himself to get
aropund them. upon excusing yourself to get aoround them was greated with a
grumble adn dirty look aswell as a disgusted sound as if we were
interuppting thier time. showing the gentleman the drinks glasses still
having liquids in tehm the fruit flies encircling the glasses . he stated he
would adress this with our cabin steward adn he would be sure to check back
with us prior to the end of the cruise to ensure all was taken care of.
well the glasses did get emptied and washed we did finally get bed spreads
but the one spread had a 6 inch slash in it as if a slasher flick was made
with it. very surprised for RCCL.
Unfornutly the room didnt get any better the string from the dry cleaners
remained on teh floor the entire time the Asst. Housekeeper NEVER returned
as promised and we still NEVER met the cabin steward but over heard him
talking about the assholes who complained about him in the hallway (NICE
TOUCH). made us feel real good.
my mother was going to book for the entire family which would of been 6
cabins a 7 night cruise on RCCL for christmas. upon the last night of the
cruise the cabin sittaution NEVER Being resolved she decided not to book
with RCCL and booked with NCL. we were also requested by my sister who is
partners in a marble company in Michigan who takes thiere sales staff and
crew between 15and 20 cabins on a trip or cruise yearly to check out RCL for
a cruise in 2007. after hearing our feedback from the cruise she has decided
not to give RCL the business if this is how people are treated.

the food in the dinning room was terrible the first night was the best but
even then the service and food poor. ordered two entree the server brought
BOTH meals to me at one time with NO LID thuis allowing the food to get cold
while I was eating my other entree adn allowing the item to dry out. this
practice was carried out through out the cruise finally had to ask the
server to leave the other entree covered while we ate our first meal so it
would stay half way warm. teh last night the table ordered the Onion Soup.
teh soup came out luke warm barely room temp sent the soup back the waitress
stated this is how the soup was given to her adn this is how she has to
serve it no apology or option for something else after that.
simply amazed on the poor quality of food after RCL was HIGHLY recommended
to us by past cruisers they were disappointed in hearing our bad experience
and was truly sorry.

I have already followed up witha call to parkwest at sea for the problems
with the art auctions which is usually a hilight of the trip and was
disappointed .

I filled out the comment card on the ship stated I wanted followup by RCCL
Directly nothing back from teh m so I called the customer service number
last week talked with JC told him the problems occured he gave a scripted
answer made it out to be that WE were being UNSANITARY for leaving the pina
coladas in the room. we have always on all other cruise lines had the room
steward clean out the glasses or remove them and leave fresh souvenier
glasses in thier place.
I under stand each cruise line is different but when we get poor service on
a cruise line that is suppose to represent the high standards that RCCL
claim to hold this trip fell WAY short.
never an apolgy was given to us must be w new thing to make the guest feel
they are wrong for complaining and that RCCL has nothing to apology for esp
since you already have our monies and the rest is just our bad luck.
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Old February 26th, 2006, 08:39 AM
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Banshee:

I wouldn't worry about it. I too read a lot of negative reviews about a ship I cruised on. Well it turned out to be my favorite ship with no sign of what others were complaining about. Also, more people tend to write reviews if they've had a bad experience than people who have had good or great experience. Luckily we've never encountered rude staff and while there have been minor issues a couple of times they were resolved quickly and it didn't effect our cruise.

Darcy
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Old February 26th, 2006, 08:43 AM
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We sailed Jan 30th. I cut my teeth on the Voyager Class ships, so I didn't know what to expect on the Enchanment. The ship and her staff, especially, exceeded my expectations. The staff really took to our one year old son. I hope you have Ajay as a Head Waiter. He's the best we've ever had. I can't see how anyone could have a bad time on Enchantment of the Seas.
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Old February 26th, 2006, 10:43 AM
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I have sailed on the Enchantment twice and loved it both times. I think you are going to have a great time. I have sailed several times with my now 3 year old and he had a better time than we did. As far as that reveiw goes, I think that I could go line by line talking about why most of the complaints are simply foolish, but I don't want to start trouble with out the writter being present to defend his or her point of view. You get from a vacation what you put in to it. YOu seem to be willing to give it your all and I am sure you will have a blast.

Kim
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Old February 26th, 2006, 11:00 AM
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I can't understand complaining about no bedspreads on the bed. That's the first thing I want off and out of sight when I go on a cruise or to a hotel.
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Old February 26th, 2006, 11:20 AM
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Loved my cruise several years back on the Enchantment.... i thought it was a beautiful ship. My only complaint was in the dining room as we did not get a table assigned to myself and partner. When we got to the dining room for the late seating it was pure chaos. We spoke with the dining room manager, and he apologized and asked us to wait about 10-15 minutes while he worked things out. We were lucky enough to sit at the captains table that night with two other sets of couples in the same situation. He stopped at the table half way through meal to tell us he would have it all straightened out by dinner the next day ... took all of our cabin numbers and when we got back from our stop in Key West the next day... he had left a note in our cabins with our new table assignment and a certificate for a complimentary bottle of wine with our meal. I was suprised as I did not expect or complain... but he did more than was required with the wine. His attention to us didn't stop. At every meal in the dining room... he stopped at our table each night to say hello and make sure we were happy. Now thats what I call service. When we found out what happened for the first nights dinner.... it turned out it had nothing to do with Royal Caribbean... but a large group that had been booked decided at the last minute to all eat at the late seating... rather than half at the early seating.

Anyways... as someone said earlier.... people usually only post a review if they have something bad to say... whether it was the cruise lines fault(which sometimes it is) or not. My thoughts are the reviewer in your posting carried the issues of making/applying final payment to his booking into the cruise and looked for things to make it even worse. (Pay with a credit card and you don't have those problems... and you know exactly what cabin you will have. Plus gives you a way to dispute charges down the road) Well... like I said.. have a great time and enjoy your cruise. I am envious... as I would love to see the stretched Enchantment. I am sure your kids will love the new pool deck and water park....

Be sure to post back here when you get back from your cruise and tell us what you thought!!
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Old February 26th, 2006, 11:21 AM
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Thanks guys (and girls), I pretty much have a good time where ever we go so I haven't let the negative reviews get to me too much. Really looking forward to a week away from life.

Another question: right now we are not planning to do an excursion in Jamaica. Kind of playing it by ear. Get a few drinks at Margarittaville and hit the market and beach for a bit. Does anyone know of any good authentic restaraunts in Ochos Rios that we could check out for lunch?

Thanks,
Jay
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Old February 26th, 2006, 11:24 AM
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I am sure your kids will love the new pool deck and water park....

I'm sure they would enjoy it if we were bringing them This is just for us. A much needed break. They'll have their time
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Old February 26th, 2006, 12:42 PM
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We cruised on the Enchantment in August 2004 under less than ideal circumstances - Hurricane Frances was looming when we sailed, and when it made landfall, our return ended up being delayed by two days. We still had a great time with lots of TLC from the crew, great meals, and plenty of activities. It is a beautiful ship, and I would love to see her again since she has been stretched. I appreciate that people post their experiences, but I try not to pay too much attention to an isolated negative review, especially after I've paid in full.

We have always loved cruising at Easter. And don't worry about cruising during a school vacation period, because the ships are designed to handle the maximum capacity, unlike other crowded vacation destinations that just keep letting more and more people in until no one can move. (Disney World and Washington D.C. at Easter - been there, done that - never again!) Have a great time on Enchantment!
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Old February 26th, 2006, 01:00 PM
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We have always loved cruising at Easter. And don't worry about cruising during a school vacation period,


Vacationing during school vacations doesn't bother me. Unruly kids don't bother me unless they are mine I teach 8th grade, not a lot I can't deal with. Just looking forward to some sun (hopefully), some drinks (definately), and some relaxation (a must!)
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Old February 26th, 2006, 08:01 PM
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Banshee wrote:
Quote:
I'm sure they would enjoy it if we were bringing them This is just for us. A much needed break. They'll have their time

WOOHOO.... have yourself a great vacation then.
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Old February 26th, 2006, 09:37 PM
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wisguy2 sent you a PM....
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Old February 27th, 2006, 08:01 AM
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Going on the Enchantment next Saturday. Can't wait! I will post a review when we get back. I'm going to have a good time no matter what. This will be my first time on a RCI cruise.
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Old February 27th, 2006, 11:28 AM
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gatorphin, please do that. I really would like to know what your experience is like.
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Old February 27th, 2006, 02:05 PM
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we enjoyed Enchantment a few yrs back & no problems at all-one of our fav ships & returning in Dec.. In all our trips we have had only one real clunker as a room steward on Brilliance. He was lazy from day one & found every excuse not to do up the room. Early on, I called guest rels & housekeeping & after verifying what we said was true, they sent up champagne & a note of apology from the offending stweard. He never improved all that much but at least he know he was being watched so we did get our basic services... Best to remedy these problems as they occur than suffer thru your trip. Chances are you will adore Enchantment & have a fine time... pls post when you get back
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Old February 27th, 2006, 03:37 PM
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That is the worst whiner and complainer I have ever heard. Give me a break!!!!!!!!!!! I am going on May 22 for the 3rd time and anticipate another great adventure. You will love it. DOn't worry about the bad reviews. Read the good ones!!!!!!!!! There are people who go onboard to find something wrong. They booked an inside guarantee and were disappointed they didn't get more than 2 upgrades. You book a guarantee that is what you get. Order tow entress and complain they bring together! WHAT A PIG!
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Old February 27th, 2006, 05:47 PM
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We sailed Enchantment a few years ago before the stretch. We were upgraded to the Penthouse Suite; no rhyme or reason why. We gave it to my in-laws and they allowed us to visit. lol I think it was our first RCCL cruise. On our last trip in Dec. on Jewel of the Seas our steward came running every time we entered the hallway to open our cabin door for us. He was very sweet and kept saying we were vips. (It was a balcony cabin, but probably because we are platinum members). We are the type of people who like to be ignored and just do our thing.

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Old March 31st, 2006, 08:29 PM
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Default Enchantment

Quote:
Originally Posted by mah31
We sailed Jan 30th. I cut my teeth on the Voyager Class ships, so I didn't know what to expect on the Enchanment. The ship and her staff, especially, exceeded my expectations. The staff really took to our one year old son. I hope you have Ajay as a Head Waiter. He's the best we've ever had. I can't see how anyone could have a bad time on Enchantment of the Seas.
Glad to hear that you were not disappointed. We are set to sail on the Enchantment on July 3, 2006 - our first ever cruise. DH, three kids (11, 14, 16) and my Mom. Cant' wait!

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Old April 2nd, 2006, 02:09 PM
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On your first cruise you will be in such wonder and amazement and feel like royalty! Enchantment is a nice size ship for your first cruise, in my opinion.
We just finished cruise #7 on Mariner of the Seas. Enchantment was our 3rd cruise (2003) and it was wonderful.
A few things I consider when reading reviews -
I like a little info on the person writing the review (where they are from, age group, other cruises, etc.
There can be things on a cruise that aren't perfect, but that is true for any vacation.
Cruising isn't for everyone. We have done land vacations in Florida, Hilton Head, Myrtle Beach, but we love cruising so much more!
Have a great first cruise!
Pam in Kentucky
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Old April 2nd, 2006, 03:31 PM
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The writer of the letter about Dis-Enchanted probably was very accurate in his (their) experience on the Enchantment, however, I would guess that if they were on the opposite side of the ship, or on another floor, many of the problems would not have existed. That is the luck of the draw.

They probably got a very new crew of stewards who have little, or no, experience. They aproached the problem correctly by going to the next higher levels to complain but the next higher level fell WAY SHORT of being accomodating as well.

I would be willing to bet that lightening doesn't strike twice in the same place and that YOU will have a wonderful cruise. My history shows that every cruise has something written about how horrific it was and I did not experience anything like the reports I read about prior to embarkation.

There will always be a percentage of errors with every trip because it is humans that are doing the work, thus, you have to make the best of whatever it might be.

I hope to read all about the Wonderful trip you have after you return.
If there is any problems I would very nicely approach the proper personel, ask for their name, give them in writing your cabin number and your complaint AND ask them when should they expect to see some results. Don't just register a complaint and walk away. In fact, I would stand there as the person makes the appropriate phone calls to be sure it is SOLVED.

Just my suggestion. Enjoy!
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Old April 2nd, 2006, 09:42 PM
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We were on the Enchantment 1 1/2 years ago and it is one of my favorite ships. Some people do actually have valid complaints but some just like to complain. The problem is you do not know which are true and which are really meaningless. Plus for two people who have a bad cruise there are 2000 more having a great cruise at the same time. We just always concentrate on the positives and let the negatives go. Like people say one week on a bad cruise is much better than a good week at work.

Go and have a great time and do not let the reviews bother you.
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Old April 3rd, 2006, 05:39 PM
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You can't listen to the "whiners" who post bad reviews. I don't anyway. It's like listening to the media when they give a bad review of a movie & in reality, the general public LOVES it. (Anyone remember when ET came out? Same thing happened).

Anyway, ignore the posts. Most people seem to set up certain expectations on cruise ships & then flip out when something goes out of sync. Hey, go with the flow, out of your control. Funny how those same people "expect" something from the cruise line. Sort of the ship sinking, nobody should expect anything.

Go on your trip - ignore the idiots & just have fun!
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Old April 3rd, 2006, 08:30 PM
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We had a fantastic trip on the Enchantment at the end of February. Cabin steward great, food great, and service all around the ship great. No complaints. No matter how great the overall cruise is, there is ALWAYS at least one person to find fault in everything. I agree that when you address a complaint up the chain, you should be heard. That was unfortunate for them, but we had superb service on our cruise.
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