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Old October 9th, 2006, 08:34 PM
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Default Travel Agencies????

I have ALWAYS booked online myself.Is it better to use a travel agent.The first time I used Vacations To Go when booking my trips.I had several difficulties on that trip.I took my brother who is blind.I ask the agent how "blind friendly"are cruises.Several things she promised were not right.I wanted mid ship,got front of the ship.Was promised a seperate bed for him,he got a berth to pull down from the ceiling.He got my bed and I slept in the pull down.Room service one night.One plate of food had a live roach in it.A LIVE ROACH.Still I learned from my first cruise.I made a nice complaint to RCCL,they told me to take up any complaints with VTG.I contacted them,and have never heard back from them.Never made any waves,just was curious as to which way is best to book.

Joyce
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Old October 9th, 2006, 08:54 PM
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A live roach, really. What ship was that !!??
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Old October 9th, 2006, 09:43 PM
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Soverign,before the referb.
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Old October 9th, 2006, 09:52 PM
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I actually saw a cockroach fly onto the deck when we were in Port, so it doesn't necessarily mean they are in the ship as well. Hard to keep the flying creepies out.
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Old October 9th, 2006, 09:54 PM
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This is so true.I never made any issues.
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Old October 9th, 2006, 10:09 PM
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I have used Vacations to Go twice and they have been great for me. If you book with them again, ask for a girl named Tamarah. Very good customer service. Bob
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Old October 10th, 2006, 08:40 PM
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toospoiled, my comment was ment to be light. I know the incident wasn't too funny at the time. Sounds like you handled the issue with much tact. I too have seen roaches on board. i've seen ants and other flying things. I know the Caribbean is famous for all types of critters...
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Old October 10th, 2006, 09:33 PM
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thank you for all replys.I wanted to take my brother on a nice cruise before he dies.I have traveled much of my life.With saying this,you can expect anything.I wasn't looking for anything.Just a nice time with my brother.And that is what he had.He speaks fondly of our trip together.So the good very much out weighted the bad.I had't much expierence under my belt.I now know what to do and what to expect now.So someday soon I shall take him on another.

Again,thank you

Joyce
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Old October 11th, 2006, 10:54 AM
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Sounds like your travel agent dropped the ball. My suggestion would be to find a reputable agency in your area who books a lot of cruises. It's great sitting across the table from a real person to discuss all your expectations and requirements. There are a lot of people who book their cruises online with no problems but we much prefer a face-to-face meeting. It personalizes your cruise and you establish a rapport and a good working relationship with the T.A. They can be of immeasurable assistance to you if you encounter any problems pre or post cruise.
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Old October 11th, 2006, 08:18 PM
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Quote:
Originally Posted by rosetattoo
Sounds like your travel agent dropped the ball. My suggestion would be to find a reputable agency in your area who books a lot of cruises. It's great sitting across the table from a real person to discuss all your expectations and requirements. There are a lot of people who book their cruises online with no problems but we much prefer a face-to-face meeting. It personalizes your cruise and you establish a rapport and a good working relationship with the T.A. They can be of immeasurable assistance to you if you encounter any problems pre or post cruise.
I agree with rosetattoo. Find an Agent that you can sit and talk face to face with. When you do that, you'll be sure that your questions and concerns are being handled right then, while they're still fresh in your mind. You are being very patient and extraordinaryly kind with what happen on your cruise.

Don't give up cruising because of that experience though...it sounds like it can only get better, and it will!
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