Go Back   CruiseMates Cruise Community and Forums > Cruise Lines (Mainstream) > Royal Caribbean International
Register Forgot Password?

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old November 1st, 2006, 03:48 PM
Senior Member
First Mate
 
Join Date: Sep 2005
Posts: 492
Default Customer service----not really!

Yesterday I spent a full lunch hr trying to get some help with a problem in having a promotion credited to our account--It was NOT a coupon but a brochure that gave a $99 discount in the brochure but they did not confirm within the promised time frame. Also checked in July without any luck... So yesterday I started to call Customer Service & Captains Club--no one could help--some were better than others & a few rude & misinformed--by last night I had spoken to 12 diff peoplee with no success. The key I finally learned is to call & ask for the Resolutions dept. They actually can take up these issues right away---& they did--only took three calls to them to get the credit & make sure they reflected my correct deposit amount. I usually have my TA do this but had not yet turned the cruise over to her...so if you booked yourself & have this type of problem try Resolutions Dept... the other calls were a waste of time--I just think cruising is gettting too big to handle us all!
Reply With Quote
Sponsored Links
  #2 (permalink)  
Old November 1st, 2006, 04:52 PM
Senior Member
First Mate
 
Join Date: Mar 2006
Location: Stephenville, Texas
Posts: 397
Default Customer service----not really!

Thanks for the info.

So far, haven't had any problems, but nice to know where to go. It gets VERY frustrating trying to find out something and have to talk to a zillion people.

crabbie1
Reply With Quote
Reply

Bookmarks

Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer service, what's that? Trip Chit - Chat for Cruisers 14 December 19th, 2008 12:21 PM
RC Customer Service? toad Royal Caribbean International 10 March 2nd, 2007 05:23 PM
Customer Service Divetex Princess Cruise Lines 6 January 31st, 2007 02:01 AM
That's customer service!!! Cruznut2 Chit - Chat for Cruisers 4 August 2nd, 2005 10:13 AM
Carnival Customer Service Tom Carnival Cruise Lines 4 November 23rd, 2001 07:16 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


 

All times are GMT -4. The time now is 03:22 AM.
design by: Themes by Design

Powered by vBulletin® Version 3.8.7 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Search Engine Friendly URLs by vBSEO 3.6.1