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Old February 17th, 2008, 11:53 AM
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Default C & A cruise credits . . .

I wrote to C & A about our past cruises. My account on the website said I had 14 past cruises and I knew we had more. Anyway, they told me that I would have to prove to them that I had more. Luckily, I had the two sea passes in my cruise drawer and gave the folio numbers to the girl on the phone and she found them. She told me they were filed in another account.
Just a heads up, they do make mistakes.
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Old February 18th, 2008, 11:39 AM
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Yep - It happened to my brother too. That's why we keep our dates we sail, the ship and (if we remember to file it) the booking numbers.
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Old February 18th, 2008, 02:08 PM
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My online cruise account on RCCL.com says I have 5 credits, but I have 7 cruises listed. I wrote to C&A, they confirmed my 7 credits and said they were updating their software and it would be updated. That was 6 months ago and it hasn't been updated yet.
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Old February 18th, 2008, 03:22 PM
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Default Cruise Credits

Quote:
Originally Posted by blueliner
My online cruise account on RCCL.com says I have 5 credits, but I have 7 cruises listed. I wrote to C&A, they confirmed my 7 credits and said they were updating their software and it would be updated. That was 6 months ago and it hasn't been updated yet.
Yeah, I had the same problem. After our Hawaii cruise in October, we had 21 cruise credits. The website says we have 19. I've e-mailed C&A twice, and twice they have confirmed that we have 21 (both those confirmations are safely tucked away in my files). I also got the same answer about the software being updated, blah, blah. I'm no computer genius, but how difficult can it be to write some code that adds up a column of numbers?
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Old February 18th, 2008, 09:00 PM
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I must say I love the service and the ships, but the customer support sometimes gives ya a run around. I asked to get credit for 1990 cruise, I faxed over photos and they said they will give us credit.... 2 weeks later I called back and they say sorry no credit. Oh well.
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